Experience Specialist - Clarence Family Medicine

{
  "content_hash": "0b063b0601752c1266b9651d2384d229e978941ba683c28a9d4c0963a7af112c",
  "source_hash": "9630fddf2628e633cabf147b102d43f688f3e487942ecfaff699a39a9a196de9",
  "last_changed_at": "2026-06-06T20:30:47.106Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Clarence, IA, US",
    "city": "Clarence",
    "region": "IA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:30:46.838Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Clarence, IA, US",
      "city": "Clarence",
      "region": "IA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "json_ld": {
    "url": "https://careers-unitypoint.icims.com/jobs/181390/experience-specialist---clarence-family-medicine/job",
    "@type": "JobPosting",
    "title": "Experience Specialist - Clarence Family Medicine",
    "@context": "http://schema.org",
    "datePosted": "2024-06-06T20:30:31.652Z",
    "description": "<h2>Overview</h2>\n<p><strong>UnityPoint Clinic - Experience Specialist </strong></p>\n<p><strong>Clarence Family Medicine </strong></p>\n<p><strong>Full time/0.9 FTE 36 hours per week</strong></p>\n<h2>Why UnityPoint Health?</h2>\n<p>At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  </p>\n<p>Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      </p>\n<ul>\n <li>Expect paid time off, parental leave, 401K matching and an employee recognition program.   </li>\n</ul>\n<ul>\n <li>Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  </li>\n</ul>\n<ul>\n <li>Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   </li>\n</ul>\n<p>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   </p>\n<p>And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. </p>\n<p>Find a fulfilling career and make a difference with UnityPoint Health.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Extends a professional welcome to all patients and visitors, providing information on services and procedures.  </li>\n <li>Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.  </li>\n <li>Guides patients to appropriate departments, clinics, or service areas.  </li>\n <li>Keeps patients and families updated about wait times, physician availability, and procedural delays.  </li>\n <li>Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.  </li>\n <li>Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.  </li>\n <li>Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed. </li>\n <li>Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.  </li>\n <li>Answers incoming calls, providing basic information and forwarding calls to the concerned department.  </li>\n <li>Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.  </li>\n <li>Participates in training programs to stay updated on best practices in patient care and healthcare regulations. </li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Education:</strong> </p>\n<ul>\n <li>High School Diploma or equivalent required. </li>\n</ul>\n<p><strong>Experience:</strong> </p>\n<ul>\n <li>Previous customer service experience in hospital or healthcare setting preferred. </li>\n</ul>\n<p><strong>License(s)/Certification(s):</strong> </p>\n<ul>\n <li>None. </li>\n</ul>",
    "directApply": true,
    "jobLocation": [
      {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "52216",
          "addressRegion": "IA",
          "streetAddress": "411 First Ave",
          "addressCountry": "US",
          "addressLocality": "Clarence",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-06-06T20:30:31.652Z",
    "employmentType": "OTHER",
    "hiringOrganization": {
      "name": "UnityPoint Health",
      "@type": "Organization",
      "sameAs": "http://www.unitypoint.org"
    },
    "occupationalCategory": "Patient Services"
  },
  "detail_meta": {
    "url": "https://careers-unitypoint.icims.com/jobs/181390/experience-specialist---clarence-family-medicine/job?in_iframe=1",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 48652,
    "compact_response_bytes": 4613,
    "original_response_bytes": 48652
  },
  "sitemap_job": {
    "id": "181390",
    "url": "https://careers-unitypoint.icims.com/jobs/181390/experience-specialist---clarence-family-medicine/job",
    "slug": "experience-specialist---clarence-family-medicine",
    "lastmod": "2026-04-27T12:51:26-04:00"
  },
  "detail_errors": []
}