USA - Operations Support Specialist

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  "salary_period": "hour",
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    "departmentLabel": "Service Delivery - Marine Services",
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    "location": {
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      "state": "Texas",
      "postalCode": "77627",
      "addressCountry": "United States"
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    "datePosted": "2026-06-02",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">You Belong Here…Wherever in the World you find yourself.<br><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">We celebrate our wins as one team of many great people!</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 250+ offices to help our partners <em>connect to a smoother, smarter ocean</em>.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\"><em>Global Perspective</em></span> – we connect the world and see the bigger picture.</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\"><em>The Power of People</em></span><em> – </em>we rely on the strength of local agent knowledge and relationships.</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\"><em>Progress</em></span><em> </em>– we adopt new thinking and push for positive change in our industry.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We know what matters. We never stand still. We always reach for more.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">#WeAreInchcape</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Business Need / Purpose of Role:</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">The <span style=\"font-weight: bold\">Operations Support Specialist (OSS)</span> will provide support for operational matters under the direction of the Operations Manager and Americas Accounting Manager, assisting with data management, invoice collection/processing, general accounting matters, communicating with respective vendors/service providers and smooth coordination with internal departments in an accurate, professional, and timely manner. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">The OSS plays a critical role in delivering safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards. Will exercise discretion and independent judgment with respect to operational matters of significance to the business and our customers.</span><br></p>\n<ul></ul>\n<p><span style=\"color: rgb(0, 0, 0)\"><em> </em></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Objectives &amp; Measurement – Key Responsibilities:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Statutory matters – responsible for: </span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Portside Marine</em></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Create and post Portside Marine invoices.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Instructed to identify when a PSM invoice is needed, so OSS can help identify and produce an invoice when needed for additional organic revenue.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Work closely with terminal to prepare Bill’s of Lading for export cargo.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Issue Original Bill’s of Lading once approval obtained.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Complete Customs Documentation.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Responsible for the collection and uploading of invoices. Assist with other data management reports. </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Follow-up with vendors/terminals for sending timely invoices. Some invoices must be downloaded from the Vendor’s website. </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Identify when a Portside Marine invoice is needed; create and post</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Checks/Receipts</em></span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Assisting operations of timely uploading of checks/receipts to OneDA and SharePoint</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Following up with vendors for invoices </em></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Follow up with terminals/vendors for sending timely invoices OSS to be aware of our contractual rates with vendors and assist in identifying invoices with incorrect rates. </span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Assist Operations with Optic OneDA queries updates</em></span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Monitors Optic daily and ensure that all queries/appointments and other functions are completed timely and within KPI’s. </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Assist Operations with Optic, OneDA &amp; customer system updating. </span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Liaison with the North America DA Team </em></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Direct contact for the North America DA team</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Answering DA Desk or CLS queries </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Assist and answer as needed to clear queries so DA can be settled quicker</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Act as the liaison between the agents and DA teams. Updating PDA calculator</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Adding value by: </span><br><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Build local knowledge and relationship with our vendors, know the ins and outs of this business, and requirements for our customer &amp; vendor requirements</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Local area knowledge </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Liaison between the agents and DA teams </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Assist with projects or reporting when needed </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Assist with high-priority items as needed</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ensure all shipping documentation is issued on time and accurately</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Always perform accurate and timely updates of systems in order to have fresh data and present the best information to clients</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Knowledge, Skills, and Abilities</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Foundational knowledge of Port Operations and Port Agency services.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to prioritize work and handle multiple competing priorities</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to balance multiple tasks, changing priorities &amp; operate within a deadline-oriented environment</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ability to think logically, establish and follow procedures, instructions and make sound decisions</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Attention to detail with a high level of accuracy.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Excellent customer service and communication skills, including strong verbal and listening skills.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Strong interpersonal skills including excellent verbal and written communication skills</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Excellent customer service and communication skills, including strong verbal and listening skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Experience in customer-facing role a must</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Must possess advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Education, Qualifications, Certifications, and Licenses</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Education/Experience:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">High School diploma or GED equivalent required.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Associate degree in General Business, Maritime Transportation or related major in a public or accredited private academic institution preferred.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Prior experience in marine agency field desired, but not required.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Transitioning military personnel and veterans are encouraged to apply.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Eligibility to work in the US.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Why Inchcape Shipping Services?</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">What you’ll get:</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.  </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation. </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Generous time off and paid holidays</span>\n<ul></ul>\n</li>\n<li><span style=\"color: rgb(0, 0, 0)\">Employee Assistance Program (EAP)</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Career growth and opportunities for promotions. We develop and hire from within!</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Compensation range is $20-$22/hour, plus overtime. You may also be eligible for bonuses and other benefits.</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Plus, much more!</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We have you covered for anything life could throw your way.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you’re proud of, and take advantage of all the future holds.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Who <em>you</em> are is who <em>we</em> are.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em>Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages.  As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] describing the accommodation.</em></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">#LI-JN1</span></p>\n<p><br></p>",
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