NOC Technician I

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  "source_hash": "4a8cbeefe471e907223188de08a15dc2921bcb4ba2a7279fb57cdefa2c474de9",
  "last_changed_at": "2026-06-01T12:14:45.955Z",
  "active_status": "deleted"
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  "language": "en",
  "location": {
    "raw": "Piti, Guam, 96915, United States",
    "city": "Piti",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-05-30T07:17:16.299Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Piti, Guam, 96915, United States",
      "city": "Piti",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

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    "location": {
      "city": "Piti",
      "state": "Guam"
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    "departmentId": "18739",
    "locationType": "0",
    "jobOpeningName": "NOC Technician I",
    "departmentLabel": "NOC",
    "employmentStatusLabel": "Full-Time Biweekly"
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    "location": {
      "city": "Piti",
      "state": "Guam",
      "postalCode": "96915",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-11",
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      "state": null,
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><span>About the team:</span></span></span><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><br></span><span style=\"font-size: 12pt\"><span>The N</span><span>etwork Operating Center (N</span><span>OC</span><span>)</span><span> is a </span><span>team of technical and motivated employees</span><span> </span><span>that love working</span><span> together to provide the very best service and support to our customers. </span><span>Our </span><span>main focus</span><span> is to ensure that GTA</span><span>’s c</span><span>ore network elements are functioning and operational. </span></span><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><span>Who we are looking for:</span></span></span><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><br></span><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"> </span><span style=\"font-size: 12pt\"><span>This role is for an individual</span><span> who wants to grow and develop their telecom career within DevOps. We </span><span>are looking for a </span><span>team player with solid and efficient communication (written and verbal) skills</span><span> who can work well across teams</span><span>. </span><span>This</span><span> indi</span><span>vidual </span><span>must be</span><span> </span><span>inquisitive</span><span>, have an</span><span> analytical </span><span>mind, </span><span>is</span><span> </span><span>detail-oriented, has</span><span> passion for providing the</span><span> best technical support, and is always looking to grow. If you want to make a positive impact on our customers and our community, this </span><span>role </span><span>might be for you!</span></span><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><span>Still interested? Here’s what the role looks like:</span></span></span><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><br></span><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><span> </span></span><span style=\"font-size: 12pt\"><span>The </span><span>NOC Technician I</span><span> </span><span>is</span><span> in charge of</span><span> monitoring critical network elements as well engaging in proactive network systems monitoring</span><span>. They manage internal communications for network outages and provide awareness to the organization on the status of these outages</span><span>.</span><span> </span><span>In addition to these, a </span><span>Technician</span><span> </span><span>will perform the following functions:</span><span> </span></span><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Provide Tier-1 monitoring support for Internet/Broadband/IPTV/Wireless/Voice/Transport networks.</span></span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Troubleshooting analysis for Internet/Broadband/IPTV/Wireless/Voice/Transport service delivery platforms.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Dispatch to the customer premise, GTA Video Headend, GTA Remote Equipment Centers or Wireless sites to provide Tier 1 support and remote hands and feet support to GTA Tier II.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Provide direct customer support when required.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Maintain Service Level Agreements (SLA’s).  Safeguard Key Performance Indicator (KPI) targets.  Proactive customer interfaces to inform and represent information on actions, maintenance activities and outages.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Create reports on up time, usage, utilization, and other key metrics.</span></span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Conducting continuous network checks.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Work proactively to solve problems and ensure efficiency and productivity.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Must escalate events to the appropriate network groups when necessary.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Create tickets and communicate with customers verbally, through email or other defined methods.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Compose and direct notifications to customer advising of planned maintenance as needed.</span></span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Must monitor and execute NOC Standards Operating Procedures (SOPs).</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Able to work in an enclosed &amp; confined environment for extended hours.</span></span><span style=\"font-size: 12pt\"><span> </span></span><span style=\"color: rgb(37, 38, 41); font-size: 12pt\"><br></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><span>Candidates must show:</span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Ability to promote the Company culture and mission to all employees, vendors, clients, and business partners</span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Technical skills – possess an understanding of technologies used in service delivery; constantly strives to increase technical knowledge through training tools and research</span></span></li>\n<li>Oral Presentation skills – is comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience</li>\n<li>Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced environment; must be detail-oriented and accurate in work</li>\n<li>Attendance/Punctuality – is consistently at work and on time for scheduled shift and department or customer scheduled meetings. Ensures work responsibilities are covered when absent.</li>\n<li>Decision-making – makes sound, well informed, fact-based decisions and seeks guidance when needed.</li>\n<li>Growth and Learning – is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.<span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><span>This is what you need to have</span></span></span><span style=\"color: rgb(68, 114, 196); font-size: 12pt\"><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>High School Diploma or GED</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Two (2) year technical degree and/or a minimum of four (4) years experienced working in a network operations environment or similar.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Basic understanding of TCP/IP &amp; network utility tools is a must.</span></span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Experience using Windows OS and its related hardware components are required.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Industry recognized certifications such as CompT1A A+ and CompT1A Network + preferred.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Must have strong verbal and written communication skills with the ability to convey information to both technical and non-technical audiences.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Effective in prioritizing tasks and duties in high pressure situations.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Strong understanding on many different delivery &amp; access methodologies with an emphasis on telecommunications, wireless and IP related technologies.</span></span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Demonstrate exceptional customer service, analytical, communication and time management skills.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Detail-orientated team player</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>This </span><span>is a </span><span>24/7, 365</span><span>-day</span><span> department; individuals must be prepared to work a rotating schedule of shifts that may include night, weekend and/or holiday</span><span>s</span><span>.</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Regular, punctual, and consistent attendance</span></span><span style=\"font-size: 12pt\"> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business</span></span><span style=\"font-size: 12pt\"> </span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Still Interested? Apply today!</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">GTA Val-You’s:</span></span></p>\n<p><span style=\"color: rgb(35, 111, 161); font-size: 12pt\"><span style=\"font-weight: bold\">Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.</span></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer</span></p>\n<p><span style=\"font-size: 12pt; font-style: italic\">Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Read more about our commitment to these principles in the <a href=\"https://www.eeoc.gov/employees-job-applicants\" target=\"_blank\" rel=\"noopener noreferrer\">Department of Labor's EEO notices</a> and <a href=\"https://dol.guam.gov/compliance/\" target=\"_blank\" rel=\"noopener noreferrer\">Guam Department of Labor notices</a>.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">Other applicable federal employment laws include <a href=\"https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Family Medical Leave Act (FMLA)</a> and  <a href=\"https://www.dol.gov/sites/dolgov/files/VETS/legacy/files/USERRA_Private.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Uniform Services employment and Reemployment Act (USERRA).</a></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Accommodations for Applicants with Disabilities</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-style: italic\">Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at </span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-style: italic\">[email protected]</span></a><span style=\"font-style: italic\"> or call us at (671) 644-0300.</span></span></p>",
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    "jobOpeningShareUrl": "https://gta.bamboohr.com/careers/449",
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}