Manager, Payer Program Performance

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    "description": "<p><strong>JOB SUMMARY</strong>&nbsp;</p>\n\n<p><span style=\"font-family:Calibri,sans-serif\">Manager, Payer Program Performance is responsible for overseeing all aspects of Program Performance team, ensuring the business performs well against client expectations and delivers strong financial results by allocating resources in appropriate areas. The individual in this role will manage a team that is dedicated to both developing and refining our toolbox of initiatives that can be used to achieved desired performance and expertly deploying those initiatives to achieve desired results.</span></p>\n\n<p><strong><span style=\"font-family:Calibri,sans-serif\">ESSENTIAL DUTIES &amp; RESPONSIBILITIES</span></strong></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Team Leadership:</span>\n\n\t<ul>\n\t\t<li><span style=\"font-family:Calibri,sans-serif\">Build and lead a high-performing team of professionals dedicated to driving performance for payer programs</span></li>\n\t\t<li><span style=\"font-family:Calibri,sans-serif\">Provide guidance, mentorship, and support to team members, fostering a collaborative and innovative work environment</span></li>\n\t\t<li><span style=\"font-family:Calibri,sans-serif\">Manage departmental policies and proced</span><span style=\"font-family:Calibri,sans-serif\">ures</span></li>\n\t\t<li><span style=\"font-family:Calibri,sans-serif\">Conduct performance evaluations, set goals, and implement professional development plans for team members.</span></li>\n\t</ul>\n\t</li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Dissect client contracts and understand how to achieve the best business results within the scope of those agreements, diagnose for performance barriers, and develop action plans to meet performance goals</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Define program goals, objectives, and key performance indicators (KPIs) to measure program effectiveness</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Monitor program performance and regularly assess key metrics to identify areas for improvement and optimization</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Understand gaps to achieving performance goals and coordinate across the business to fill them</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Ensure performance resources are deployed in a manner that achieves optimal financial outcomes</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Socialize performance concerns across the business</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Maintain detailed tracking on performance against client expectations and detailed tracking on financial performance on all programs</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Coordinate with Finance team to set appropriate performance expectations for budgeting</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Inform contract negotiations by coordinating with sales teams on performance feasibility</span></li>\n</ul>\n",
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The individual in this role will manage a team that is dedicated to both developing and refining our toolbox of initiatives that can be used to achieved desired performance and expertly deploying those initiatives to achieve desired results.\\n\\nESSENTIAL DUTIES &amp; RESPONSIBILITIES\\n\\n\\n\\tTeam Leadership:\\n\\n\\t\\n\\t\\tBuild and lead a high-performing team of professionals dedicated to driving performance for payer programs\\n\\t\\tProvide guidance, mentorship, and support to team members, fostering a collaborative and innovative work environment\\n\\t\\tManage departmental policies and procedures\\n\\t\\tConduct performance evaluations, set goals, and implement professional development plans for team members.\\n\\t\\n\\t\\n\\tDissect client contracts and understand how to achieve the best business results within the scope of those agreements, diagnose for performance barriers, and develop action plans to meet performance goals\\n\\tDefine program goals, objectives, and key performance indicators (KPIs) to measure program effectiveness\\n\\tMonitor program performance and regularly assess key metrics to identify areas for improvement and optimization\\n\\tUnderstand gaps to achieving performance goals and coordinate across the business to fill them\\n\\tEnsure performance resources are deployed in a manner that achieves optimal financial outcomes\\n\\tSocialize performance concerns across the business\\n\\tMaintain detailed tracking on performance against client expectations and detailed tracking on financial performance on all programs\\n\\tCoordinate with Finance team to set appropriate performance expectations for budgeting\\n\\tInform contract negotiations by coordinating with sales teams on performance feasibility\\n\\nQualificationsKNOWLEDGE &amp; REQUIREMENTS\\n\\nSkills and Desirable Qualities&nbsp;\\n\\n\\n\\tExcellent verbal and written communication and presentation skills&nbsp;&nbsp;\\n\\tAbility to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times&nbsp;\\n\\tMust be able to work autonomously (with minimal direction) while also being part of an integrated team&nbsp;\\n\\tStrong organizational and time management skills&nbsp;\\n\\tMust be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail&nbsp;\\n\\tStrong leadership skills to influence your team, colleagues, and leadership&nbsp;\\n\\tTechnical proficiency related to PC and basic office software\\n\\n\\nWhat is expected of you and others at this level&nbsp;\\n\\n\\n\\tManages department operations and supervises professional employees, front line supervisors and/or business support staff\\n\\tParticipates in the development of policies and procedures to achieve specific goals\\n\\tEnsures employees operate within guidelines\\n\\tDecisions have a short term impact on work processes, outcomes and customers \\n\\tInteracts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management\\n\\tInteractions normally involve resolution of issues related to operations and/or projects\\n\\tGains consensus from various parties involved\\n\\tTravel Requirements: Domestic and/or International, up to 10%&nbsp;&nbsp; &nbsp;\\n\\n\\nEDUCATION &amp; EXPERIENCE REQUIREMENTS\\n\\n\\n\\tMinimum years of work experience:&nbsp; &nbsp;8 years with 4 years in health care field with people leader experience preferred\\n\\tMinimum level of education or education/experience:&nbsp;&nbsp; Bachelors or equivalent work experience\\n\\n\\nPHYSICAL REQUIREMENTS\\n\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\\n\\n\\n\\tFrequent sitting in stationary position at a desk\\n\\tOccasional standing, walking, stooping, kneeling, squatting, and climbing stairs\\n\\tOccasional twisting of body\\n\\tOccasional reaching by extending hands and arms in any direction\\n\\tOccasional lifting, pulling, or pushing\\n\\n\\n&nbsp;\\n\\nWhat&rsquo;s In It For You?\\n\\n\\n\\tMedical, Dental and Vision Plans\\n\\tVoluntary Benefits\\n\\tHSA &amp; FSA\\n\\tFertility &amp; Family Planning Benefits\\n\\tPaid Parental Leave\\n\\tAdoption Assistance Program\\n\\tEmployee Resource Groups\\n\\tFlex PTO for Exempt Associates &amp; up to 15 PTO days in first year of employment for non-exempt associates\\n\\t11 Paid Holidays\\n\\tCorporate Wellness Program\\n\\t401(k) plan offering both pre‑tax and Roth contributions, plus an employer match\\n\\n\\n#LI-DNP\\n\",\"responsibilities\":\"JOB SUMMARY&nbsp;\\n\\nManager, Payer Program Performance is responsible for overseeing all aspects of Program Performance team, ensuring the business performs well against client expectations and delivers strong financial results by allocating resources in appropriate areas. 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FSA\\n\\tFertility &amp; Family Planning Benefits\\n\\tPaid Parental Leave\\n\\tAdoption Assistance Program\\n\\tEmployee Resource Groups\\n\\tFlex PTO for Exempt Associates &amp; up to 15 PTO days in first year of employment for non-exempt associates\\n\\t11 Paid Holidays\\n\\tCorporate Wellness Program\\n\\t401(k) plan offering both pre‑tax and Roth contributions, plus an employer match\\n\\n\\n#LI-DNP\\n\",\"experienceRequirements\":\"KNOWLEDGE &amp; REQUIREMENTS\\n\\nSkills and Desirable Qualities&nbsp;\\n\\n\\n\\tExcellent verbal and written communication and presentation skills&nbsp;&nbsp;\\n\\tAbility to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times&nbsp;\\n\\tMust be able to work autonomously (with minimal direction) while also being part of an integrated team&nbsp;\\n\\tStrong organizational and time management skills&nbsp;\\n\\tMust be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail&nbsp;\\n\\tStrong leadership skills to influence your team, colleagues, and leadership&nbsp;\\n\\tTechnical proficiency related to PC and basic office software\\n\\n\\nWhat is expected of you and others at this level&nbsp;\\n\\n\\n\\tManages department operations and supervises professional employees, front line supervisors and/or business support staff\\n\\tParticipates in the development of policies and procedures to achieve specific goals\\n\\tEnsures employees operate within guidelines\\n\\tDecisions have a short term impact on work processes, outcomes and customers \\n\\tInteracts with subordinates, peers, customers, and suppliers at various management levels; 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    "qualifications": "<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>KNOWLEDGE &amp; REQUIREMENTS</strong></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>Skills and Desirable Qualities</em></strong>&nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Excellent verbal and written communication and presentation skills&nbsp;&nbsp;</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times&nbsp;</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to work autonomously (with minimal direction) while also being part of an integrated team&nbsp;</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Strong organizational and time management skills&nbsp;</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail&nbsp;</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Strong leadership skills to influence your team, colleagues, and leadership&nbsp;</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Technical proficiency related to PC and basic office software</span></li>\n</ul>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><em>What is expected of you and others at this level</em></strong>&nbsp;</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Manages department operations and supervises professional employees, front line supervisors and/or business support staff</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Participates in the development of policies and procedures to achieve specific goals</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensures employees operate within guidelines</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Decisions have a short term impact on work processes, outcomes and customers </span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Interactions normally involve resolution of issues related to operations and/or projects</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Gains consensus from various parties involved</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Travel Requirements: Domestic and/or International, up to 10%&nbsp;&nbsp; &nbsp;</span></li>\n</ul>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>EDUCATION &amp; EXPERIENCE REQUIREMENTS</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Minimum years of work experience:&nbsp; &nbsp;8 years with 4 years in health care field with people leader experience preferred</span></span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#000000\">Minimum level of education or education/experience:&nbsp;&nbsp; Bachelors or equivalent work experience</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>PHYSICAL REQUIREMENTS</strong></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Frequent sitting in stationary position at a desk</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Occasional twisting of body</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Occasional reaching by extending hands and arms in any direction</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Occasional lifting, pulling, or pushing</span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>What&rsquo;s In It For You?</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Medical, Dental and Vision Plans</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Voluntary Benefits</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">HSA &amp; FSA</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Fertility &amp; Family Planning Benefits</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Paid Parental Leave</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Adoption Assistance Program</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Employee Resource Groups</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Flex PTO for Exempt Associates &amp; up to 15 PTO days in first year of employment for non-exempt associates</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">11 Paid Holidays</span></li>\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Corporate Wellness Program</span></li>\n\t<li>401(k) plan offering both pre‑tax and Roth contributions, plus an employer match</li>\n</ul>\n\n<p>#LI-DNP</p>\n",
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