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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p data-pasted=\"true\"><strong>General Description</strong></p><p>The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation &amp; coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.</p><p><br></p><p><strong>Tasks &amp; Responsibilities</strong></p><p><strong>A.</strong><span style=\"white-space:pre;\"><strong>&nbsp; &nbsp;&nbsp;</strong></span><strong>Essential Duties</strong></p><ul><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\" data-pasted=\"true\">General Case Management functions supporting client needs.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Coordinate daily case management needs assisting clients with securing resources.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Coordinate/facilitate Third Party records requests.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Participate in weekly Treatment Team Meetings.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Discharge &amp; Aftercare planning.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Facilitate groups at least once per week.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Maintain weekly communication with client&rsquo;s social supports.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Collects and records all information necessary for admission and extended stay review.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Obtain all applicable consents, financial agreements, and ROI&rsquo;s.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Relationship building with all clients in residential services.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Providing AMA follow-up phone calls</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Actively blocking AMA&rsquo;s; and outreaching all clients who AMA with follow-up phone calls</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Collaborate with Admissions and Clinical to assist in refer out process.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Liaise with BHT and Clinical staff to ensure best client outcomes and communication of client needs.</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">On-Call/After-Hours Phone coverage and availability, as needed</li><li style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Maintain communication with all alumni members</li></ul><p><strong>B.</strong><span style=\"white-space:pre;\"><strong>&nbsp; &nbsp;&nbsp;</strong></span><strong>Additional Duties</strong></p><ul><li>Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.</li><li>As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.</li></ul><p><strong>C.</strong><span style=\"white-space:pre;\"><strong>&nbsp; &nbsp;&nbsp;</strong></span><strong>Interpersonal Relations</strong></p><ul><li>Create Meaningful Connections: Demonstrates ability to function effectively as a part of a team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.</li><li>Take Accountability: Take constructive feedback and prevent discourse among our peers.</li><li>Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.</li><li>Be Professional: Wear business casual attire (please see dress code policy).&nbsp;<br><br></li></ul><p><strong>Competencies</strong></p><ul><li>Adaptability</li><li>Customer Service</li><li>Decision Making</li><li>Dependability</li><li>Ethics</li><li>Interpersonal Skills</li><li>Crisis Intervention and De-escalation</li><li>Conflict Management</li><li>Organization Skills</li></ul><p><br></p><p><strong>Key Performance Indicators</strong></p><ul><li>Documentation of case management services within 48 hours.</li><li>Aftercare Planning coordinated, completed, and documented for every client.</li><li>85% of clients successfully connected to identified aftercare providers.</li><li>Completion of at least two case management services for each client in treatment.</li><li>At least one weekly phone call to each client&rsquo;s support person.</li></ul><p><br></p><p><strong>Job Specific Competencies</strong></p><ul><li>Direct Clinical Services</li><li>3rd Party Management</li><li>Aftercare/Discharge Planning</li><li>Documentation &amp; Charting</li><li>Service Planning &amp; Execution</li></ul><p><br></p><p><strong>Performance Standards &amp; Measurement</strong></p><ul><li>Compliance with essential and incidental duties</li><li>Compliance with company policies and procedures.</li><li>Compliance with state and federal laws and regulations applicable to the business.</li></ul><p><br></p><p><strong>Equipment, Tools &amp; Machines</strong></p><ul><li>Use of computers, telephones, and other office equipment such as a printer and fax.</li><li>Use of company network and email domain.</li></ul><p><br></p><p><strong>Working Conditions</strong></p><ul><li>Air conditioned and well-illuminated office environment and outdoor environment.</li><li>May have several responsibilities at once. Interaction with others is constant and can be interruptive.</li><li>Work may be stressful at times due to high level workflow.</li><li>Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs.</li><li>Participates in educational training, orientations, or compliance programs as needed to maintain competency.</li><li>If you must leave your employment with our company, we request clinical employees to give us at least 30 days of resignation notice in writing.</li></ul><p><br></p><p><strong>Demands</strong></p><ul><li>Enthusiastic self-starter operating with sustained energy and showing great initiative.</li><li>Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.</li><li>Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.</li><li>Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.</li><li>Excellent organizational skills.</li><li>Accepts constructive criticism well in an open and non-defensive manner.</li><li>Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.</li><li>Ability to function independently and with flexibility.</li><li>Ability to work under pressure, handle multiple tasks and interruptions.</li><li>Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.</li><li>Ability to sit, stand, or walk for extended periods of time.</li><li>Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p><strong>Education:</strong></p><ul><li>Associate degree or college coursework related to this position is required.</li><li>Bachelor&rsquo;s Degree is preferred.</li></ul><p><strong>Experience:</strong></p><ul><li>2-4 years&rsquo; experience working in a Behavioral Healthcare Facility.</li><li>Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Monday - Friday 8:30am-5:00pm",
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