Jr. Support Engineer ( IPM )

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  "last_changed_at": "2026-06-06T10:27:53.483Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Islamabad, Federal, 44000, Pakistan",
    "city": "Islamabad",
    "region": "Federal",
    "country": null,
    "is_remote": true,
    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:53.481Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Islamabad, Federal, 44000, Pakistan",
      "city": "Islamabad",
      "region": "Federal",
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      "is_remote": true,
      "confidence": 0.8
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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{
  "list_job": {
    "id": "58",
    "isRemote": null,
    "location": {
      "city": "Islamabad",
      "state": "Federal"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18680",
    "locationType": "2",
    "jobOpeningName": "Jr. Support Engineer ( IPM )",
    "departmentLabel": "Engineering Support",
    "employmentStatusLabel": "Full Time - On probation"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Islamabad",
      "state": "Federal",
      "postalCode": "44000",
      "addressCountry": "Pakistan"
    },
    "datePosted": "2026-05-19",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We are seeking a highly organized, proactive, and technically inclined<br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Jr. Support Engineer (IPM –Inside Project Manager)</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> to support daily operations, project coordination, and technical support activities across multiple teams and resources.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The ideal candidate will serve as a central point of coordination between clients, field resources, and internal teams, ensuring that tasks, projects, and support requests are tracked, communicated, and resolved efficiently. This role combines strong organizational and project management skills with a foundational understanding of technical systems and support operations.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Location:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> Remote (Eastern Time Zone)</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Work Hours:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> 5:00 PM – 2:00 AM (PKT) | Aligned with Eastern Time (8:00 AM – 5:00 PM)</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Note:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> This role is currently remote; however, based on business needs, it may transition to an on-site role while continuing to follow Eastern Time hours.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate and manage daily operational, project-related, and technical support activities across multiple teams and resources.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Monitor, track, and follow up on assigned tasks, support requests, and project deliverables to ensure timely completion and accountability.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage shared support channels, review incoming client and internal requests, and ensure proper documentation, prioritization, and escalation when required.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Serve as a central point of communication between clients, field resources, technical teams, and internal stakeholders, providing regular updates and facilitating issue resolution.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist in troubleshooting coordination by gathering relevant information, supporting remote troubleshooting efforts, and ensuring issues are resolved efficiently.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain accurate records of project progress, support activities, task statuses, and follow-up actions.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify delays, blockers, resource constraints, or performance concerns and escalate them appropriately.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Support overall project execution, operational efficiency, workflow management, and continuous improvement initiatives.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure effective coordination of activities related to electronic security systems, video surveillance, access control systems, network-connected devices, IoT solutions, and other technical support operations.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Qualifications</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Bachelor's degree in Electronics Engineering, Computer Engineering, Information Technology, Project Management, Business Administration, or a related field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Prior experience in project coordination, technical support, operations, or working with cross-functional teams is an advantage.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with project management, ticketing, or task-tracking tools is preferred.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Requirements</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Basic understanding of electronics fundamentals.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Basic understanding of computer systems and operating environments.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Understanding of networking fundamentals.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Exposure to JavaScript is a plus but not required.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong verbal and written communication skills in English.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent organizational, planning, and time-management abilities.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to manage multiple priorities and deadlines simultaneously.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong follow-up, accountability, and ownership mindset.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Detail-oriented with strong documentation and reporting skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ability to work independently and collaboratively within cross-functional teams.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong problem-solving, prioritization, and decision-making skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Willingness to learn, adapt, and grow in a fast-paced environment</span></li>\n</ul>\n<p><br></p>",
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    "departmentId": "18680",
    "locationType": "2",
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    "jobCategoryId": null,
    "jobOpeningName": "Jr. Support Engineer ( IPM )",
    "departmentLabel": "Engineering Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://lantrotech.bamboohr.com/careers/58",
    "employmentStatusLabel": "Full Time - On probation"
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}