Strategy & Operations Lead

About Broccoli AI Broccoli AI is building the AI operating system for home service businesses. We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and replace fragmented tools and manual workflows with AI agents that actually do the work. Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan. We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today: Hundreds of contractors use Broccoli to run their front office. We've grown from $0 to millions in ARR in under a year. We're trusted by both single-location operators and the largest PE-backed roll-ups. We've raised $25M+ from Khosla Ventures and Y Combinator. The Role As a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency generalists who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth. Running Broccoli Business Operations Objective: Build the operating system that helps Broccoli scale efficiently. Responsibilities: Own business performance management, KPIs, reporting, and operational reviews. Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards. Drive business enablement initiatives that improve customer and revenue outcomes. Lead cross-functional operational improvements across go-to-market, customer success, and growth. Founder's Office Objective: Drive company strategy, planning, and executive initiatives. Responsibilities: Support strategic planning, board materials, and executive decision-making. Lead high-priority company initiatives and special projects. Drive alignment and execution against key company priorities. Helping Customers Succeed AI Transformation Objective: Help customers adopt AI and transform how their organizations operate. Responsibilities: Advise customers on AI adoption, workflow redesign, and organizational change. Develop best practices and transformation frameworks. Support customers in realizing measurable value from AI. Intelligence Platform Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes. Responsibilities: Deliver insights, benchmarks, and reporting that help customers improve performance. Measure AI adoption, business outcomes, and value creation. Help shape customer-facing analytics and intelligence capabilities. Winning & Expanding Strategic Accounts Value Creation Objective: Quantify, communicate, and maximize the business value of AI transformation. Responsibilities: Build ROI models, business cases, and value creation frameworks. Support enterprise sales and strategic customer conversations. Partner with private equity firms and portfolio companies on AI transformation opportunities. What We're Looking For 5–10+ years of experience at a top-tier consulting firm (e.g., McKinsey, Bain, BCG), PE firm, high-growth startup or comparable high-performance environment. Passion for exploring and applying the latest AI tools and technologies to solve real business problems. High-ownership mindset with a bias toward action and execution. Strong analytical skills and a structured approach to problem solving. Excellent written and verbal communication skills. Excited to work in-person five days per week with the team in San Francisco. Bonus 1–2+ years of experience at a high-growth startup. Experience working in home services or B2B SaaS.

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