Home › Companies › Hcbt Fa Em2 Oraclecloud Com CX 1001 › Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC
Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC
Hcbt Fa Em2 Oraclecloud Com CX 1001 · 1461-Thane-Neptune Elements-Kisan Nagar-MAH, Thane, Maharashtra, IN · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hcbt Fa Em2 Oraclecloud Com CX 1001 |
| Title | Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC |
| Normalized title | - |
| Department / team | Consumer Bank |
| Location | Maharashtra, IN, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-18 / 2026-06-19 |
| Changed / last seen | 2026-06-19 / 2026-06-19 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hcbt Fa Em2 Oraclecloud Com CX 1001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Maharashtra. | Open |
| Department jobs | Active postings in Consumer Bank. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hcbt Fa Em2 Oraclecloud Com CX 1001 |
| Source | 42b3f092-386b-4cef-bee6-769500b5fb27 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process. In addition to KYC verification, you will also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction. The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively.
Responsibilities
Conduct secure video calls with customers to complete full KYC verification.
Verify customer-submitted details and ensure documents match the application.
Confirm VKYC is completed by the correct individual (Right Party Verification).
Maintain a courteous and professional relationship with customers during the KYC process.
Cross-sell relevant banking products and services during interactions.
Provide complete and accurate information about products pitched to customers.
Follow up with customers who are unavailable during initial contact and ensure timely callbacks.
Meet defined targets for VKYC conversions and cross-selling.
Ensure customer delight through consistent service and timely resolution of queries.
Maintain detailed records of calls and customer interactions.
Adhere to information security norms and quality process standards.
Stay updated on process changes and implement feedback from team leaders and quality coaches.
Full job record
| Job ID | cab11553d1e838a447d2a6fa7e727675cf855c32 |
| Org ID | f2c53ceb-13bb-400f-b4ec-1c0119699d2c |
| Source ID | 42b3f092-386b-4cef-bee6-769500b5fb27 |
| Board ID | 42b3f092-386b-4cef-bee6-769500b5fb27 |
| Provider | oracle_hcm |
| Provider Job Key | 244678 |
| Title | Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 1461-Thane-Neptune Elements-Kisan Nagar-MAH, Thane, Maharashtra, IN |
| Department | Consumer Bank |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Maharashtra |
| Salary Raw | Description As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process. In addition to KYC verification, you will also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction. The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively. Responsibilities Conduct secure video calls with customers to complete full KYC verification. Verify customer-submitted details and ensure documents match the application. Confirm VKYC is completed by the correct individual (Right Party Verification). Maintain a courteous and professional relationship with customers during the KYC process. Cross-sell relevant banking products and services during interactions. Provide complete and accurate information about products pitched to customers. Follow up with customers who are unavailable during initial contact and ensure timely callbacks. Meet defined targets for VKYC conversions and cross-selling. Ensure customer delight through consistent service and timely resolution of queries. Maintain detailed records of calls and customer interactions. Adhere to information security norms and quality process standards. Stay updated on process changes and implement feedback from team leaders and quality coaches. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/244678 |
| Apply URL | https://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/244678 |
| First Seen At | 2026-06-19 11:10:43Z |
| Last Seen At | 2026-06-19 11:10:43Z |
| Last Checked At | 2026-06-19 11:10:43Z |
| Last Changed At | 2026-06-19 11:10:43Z |
| Inactive At | — |
| Source Posted At | 2026-06-18 12:16:17Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcbt.fa.em2.oraclecloud.com|CX_1001/date=2026-06-19/2026-06-19T11-06-32-757Z-37ebc45184133685f92d570348a51d06c2a496ac2ffe79598e6c4b34edc296cd.json |
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