Consultant, IP Services CX Japan

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  "location": {
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    "region": "Chiyoda-ku",
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  "inferred_at": "2026-06-06T19:52:46.367Z",
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      "region": "Chiyoda-ku",
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  "remote_policy": "hybrid",
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    "location": {
      "city": "Tokyo",
      "state": "Chiyoda-ku",
      "postalCode": "100-0004",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-25",
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    "description": "<p><span style=\"font-weight: bold\">Position</span>: Consultant, IP Services CX Japan<br><span style=\"font-weight: bold\">Employment type</span>: Full time<br><span style=\"font-weight: bold\">Working location</span>: Tokyo / Hybrid (working in the office at least once a week).<br><span style=\"font-weight: bold\">Working hours</span>: 9:00-17:00　（Flex)<br><span style=\"font-weight: bold\">Report to: Associate</span> Director, IP Services CX Japan<br></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Responsibilities/Objectives</span></span><br><span style=\"font-weight: bold\">You’ll Love This Job if You Like To…</span><br>•Provide best-in-class support for patent and trademark clients<br>•Manage client relationships for new and existing clients<br>•Think creatively and outside the box to solve complex client challenges<br>•Handle escalations effectively, finding practical solutions<br>•Proactively communicate and collaborate with external and internal stakeholders to keep portfolio records current, accurate and valid<br>•Establish and maintain close working relationships with colleagues and teams across all regions to support a ‘one firm’ service delivery<br>•Engage in continuous process improvements and change management across the business<br>•Thrive in a dynamic environment by managing multiple priorities with a strong focus on accuracy and quality<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Requirements</span><br><span style=\"font-weight: bold\">(Must Have)</span><br>•Fluent in Japanese (native or near native)<br>•Business-level English (written and spoken)<br>•Bachelor’s Degree or equivalent related experience<br>•Client-facing skills and experience, building trusted, long-term relationships<br>•Demonstrated problem-solving ability: Able to assess complex situations, identify root causes, think creatively, and propose practical solutions independently<br>•Excellent multitasking and time management skills: Comfortable managing multiple priorities and responsibilities, driving timely resolution without sacrificing quality<br>•Strong interpersonal and communication skills: Ability to interact professionally with clients, managers, and collaborate effectively with internal teams across regions<br>•Strong adaptability: Comfortable managing shifting priorities and working effectively in a fast-paced, dynamic environment<br>• Proactive and self-motivated<br>• Team player who thrives in a cross-functional environment<br>• Flexibility to work international business hours<br>• Residing in Japan with eligibility to work in Japan</p>\n<p><br><span style=\"font-weight: bold\">(Nice to Have)</span><br>• Experience in the IP industry or familiarity with intellectual property concepts<br>(e.g. patent/trademark management, annuity management, IP payments)<br>• Paralegal skills<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits</span><br>- SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険<br>- HOLIDAYS: Weekends, National holidays and New Year holidays<br>- OTHERS: Free food and drinks, paid sick leave, office casual attire and volunteer holiday</p>",
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