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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p><strong id=\"isPasted\">Located in Woodland, WA, LifePort is the leading manufacturer of medical transportation and interior products as well as ballistic armor protection systems for fixed and rotary wing aircraft. &nbsp;From large multi-aircraft projects to small custom projects, LifePort supplies the industry&rsquo;s largest aerospace OEMs and end users with the finest aviation solutions today.</strong></p><p id=\"isPasted\"><strong>Position Summary:</strong></p><p>The Technical Service Representative is responsible for the technical support of LifePort designed aircraft interior products, which would include assistance with drawing and manual comprehension, the maintenance, servicing, and overall operation of the equipment, as well as the installation and any needed troubleshooting.&nbsp;</p><p><strong>Essential Functions:</strong></p><ul><li>Performs onsite technical support and installation assistance of products in various model / make airframes in accordance with LifePort data and FAA approved practices</li><li>Provides training to customers for the installation and removal, operational use, and maintenance of LifePort equipment</li><li>Solicits sale of new or additional parts or services and may create or edit quotes and sales orders</li><li>Collects customer market feedback (MFA)</li><li>Addresses complaints and performs Root Cause Analysis as required</li><li>Coordinates product return repair activity including warranty evaluation and repair charges</li><li>Communicates directly with customers, both remote and in person&nbsp;</li><li>Manages the import and export of technical documentation as required</li><li>Monitors upcoming shipments requiring data packages needing creation in hardcopy, via digital media, or uploading to secure FTP site</li><li>Completes system reviews prior to shipping</li><li>Assists Part Sales in determining replacements parts, reviewing warranty claims including issuing returns (RMA&rsquo;s) as required&nbsp;</li><li>Building product guides for customer use</li><li>Limited travel both foreign and domestic</li></ul><p>&nbsp;</p><p><strong>Job Specifications (Knowledge, Skills and Abilities):</strong></p><ul><li>Ability to set priorities, meet deadlines, and multitask</li><li>Excellent organization skills with strong attention to detail</li><li>Excellent teamwork skills and high degree of initiative required</li><li>Excellent communication both written and verbal</li><li>Must be proficient with MS Suite (Word, Excel, Outlook)&nbsp;</li><li>FAA Airframe or FAA Airframe/Power plant license or prior military aviation experience&nbsp;</li><li>Good understanding of hand tools</li><li>Sheet metal experience preferred</li><li>Avionics experience preferred</li><li>Able to read electrical schematics and/or technical drawings</li><li>Able to travel domestically or internationally when required</li></ul><p><br></p><p><strong>Education, Certifications and Experience:</strong></p><ul><li>High School Diploma or GED</li><li>BA/BS degree in a related aerospace field preferred</li><li>4+ years of aviation experience&nbsp;</li></ul><p><strong>&nbsp;</strong></p><p><strong>Physical Demands and Work Environment:</strong></p><p>Working conditions are normal for that of a manufacturing/machine shop/office environment.&nbsp;</p><p>All employees are expected to adhere to Company safety policies and wear personal protective equipment when exposed to work areas or performing tasks where it is required.</p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p><em>This position must meet Export Control compliance requirements, therefore a &ldquo;US Person&rdquo; as defined by 22 C.F.R. &nbsp;&sect; 120.14 is required.&nbsp;</em></p><p><em>The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.</em></p><p><strong>Our Competitive Benefits Include:</strong></p><ul type=\"disc\"><li>PTO &ndash; Paid Time off and emergency/personal sick leave</li><li>Annual performance bonus program</li><li>Wellness program and onsite gym with free personal training</li><li>Flexible schedule</li><li>Paid company holidays</li><li>Comprehensive medical, dental and vision benefits with HSA and FSA options</li><li>401K with employer contribution</li><li>Employer paid basic life &amp; disability coverage</li><li>Employee life assistance program</li><li>Additional voluntary benefits include: LegalShield, long term disability, pet insurance, voluntary accident, voluntary hospital Indemnity and voluntary critical illness.</li></ul><p><br></p><p><strong>EQUAL OPPORTUNITY EMPLOYER</strong></p>\n    </div>\n  \n",
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