Desktop/IT Support

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          "text": "<p><strong>Top skills: </strong>Windows/Mac, Office 365, Cloud infra, Imaging, Troubleshooting etc.</p><ul><li>Associate will identify, deliver, and install electronic equipment at end user desks.</li><li>They will also assist users with Video Conference meeting setup as well as troubleshoot any Video Conferencing issues.</li><li>This position will also keep accurate inventory, as well as maintain a neat and orderly stock room.</li><li>They will do some light end user one on one training to help users understand and adopt technology.</li><li>They will help employees with hands on IT issues but will also have to be able to direct IT support to an internal IT support desk.</li><li>Staff TechZone desk during office hours (09:00 AM PST to 5 PM PST). Hours may change to accommodate special company events</li><li>Use Service-Now to accept, work, and resolve incidents</li><li>Open incidents and requests in Service-Now</li><li>Communicate with internal IT employees and end users in an effective and professional manner</li><li>Be prepared to offer one on one training using already created training materials</li><li>Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash</li><li>Image laptops and desktops (Windows / Mac)</li><li>Assist with Video Conferencing setup, and troubleshooting</li><li>Desk setups, end user desk moves, and removal of electronic equipment</li><li>Strong organizational skills</li><li>Track, maintain, and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, headsets, adapters, and printers.</li><li>Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needs</li><li>Must be able to move at a quick pace</li><li>Must be able to prioritize several concurrent issues to address the most urgent first</li><li>Direct end users to an internal IT support desk for any duties not described above</li><li>Works with customer IT leadership to ensure any personnel problems that arise are handled and resolved within 90 days or automatic dismissal of individual resource will occur</li><li>Assist Customer US locale facilities team with local IT related needs</li><li>Assist users based out of US locale with their local IT related needs. Ex. Shipping of laptops, accessories etc.</li><li>Must be proficient in assisting customers users with their technical needs with the following devices: with laptop, desktop, desk phones, headsets, mouse, keyboard, mobile devices (iOS, Android), printing, faxing, scanning</li><li>Alert (when applicable) IT management of IT issues that may be developing in US office or global IT system. Ex: SSO is down, or no one can print in US office.</li><li>Prioritize the needs of VIP members</li><li>Shadow and familiarize with white glove</li></ul>",
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          "text": "<p>Abhishek Kumar</p><p>469 409 4080</p>",
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