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Account Administrator

Aa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001 · Canton, MA, US, Canton, MA · Hybrid · Active · $25–$34 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001
TitleAccount Administrator
Normalized title-
Department / team-
LocationCanton, MA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$25–$34 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-20 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from Aa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Canton.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAa89ec54 2071 4ce8 Addc 9e8126ec026a 19000101 000001
Sourced5647208-8091-447f-a65c-6c54aa5d81b3
ATS providerADP Workforce Now Recruiting

Description

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” The Account Administrator reports directly to the Supervisor. The Account Administrator is responsible for the successful processing of administrative transaction requests using a number of processes and systems while maintaining the highest levels of service professionalism in all they do. The Account Administrator is expected to: Handle daily written and verbal communication with policyholders, insureds, brokers, sales representatives and other departments within the Company. Be Responsible for daily phone queue calls. Send appropriate bills and census reports electronically or in Excel format as requested. Process various GroupComm mainframe transactions to add, change or correct certificate records; additionally process specialized online portal transactions. Supports coaching and training for new hires and peers. Be Knowledgeable of all major functions within the department which include: Online Administration Portal, renewal rate changes, EDI file processing, group terminations, conversions and portability processes. Research, review and input simple and complex billing changes in Group Comm. Provide strong customer service support to all telephone and written inquiries; providing accurate and courteous responses in line with our ‘Family Matters’ brand. Interpret and administer contract provisions i.e. age reductions, evidence of insurability requirements, benefit eligibility periods, maximum benefits, rating, etc. Provide specialized communication with employers that deliver a solid level of understanding of group products. Assist team in multiple areas in order to achieve and maintain department standards. Comply with privacy guidelines; will protect the privacy of customer information. Performs other duties and/or projects as needed or required. Qualifications Education: High school diploma required. Bachelors preferred. Experience: Minimum of 2 years of equivalent business experience required. Insurance experience and/or knowledge preferred. Knowledge Requirements: Excellent written/verbal communication skills. Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines. Excellent interpersonal skills and the ability to effectively build and extend relationships. Excellent working knowledge of Microsoft Office Word and Excel. Experience using multiple system applications, managing electronic and physical documents, ensuring they are properly recorded in systems and stored appropriately. Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday starting 5/1/23. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid

Full job record

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Org ID34924d97-bfd6-4843-a6cc-0cacd9b859b0
Source IDd5647208-8091-447f-a65c-6c54aa5d81b3
Board IDd5647208-8091-447f-a65c-6c54aa5d81b3
Provideradp_workforcenow
Provider Job Key548878
TitleAccount Administrator
Normalized Title—
Statusactive
Activeyes
Location TextCanton, MA, US, Canton, MA
Department—
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMA
CityCanton
Salary Raw24.61 To 34.21 (USD) Hourly
Salary Min24.61
Salary Max34.21
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&type=JS&jobId=548878&jwId=9200941979097_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aa89ec54-2071-4ce8-addc-9e8126ec026a&ccId=19000101_000001&lang=en_US&type=JS&jobId=548878&jwId=9200941979097_1
First Seen At2026-06-02 08:02:32Z
Last Seen At2026-06-06 11:59:42Z
Last Checked At2026-06-06 11:59:42Z
Last Changed At2026-06-06 11:59:42Z
Inactive At—
Source Posted At2026-04-20 14:31:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" id=\"isPasted\" style=\"margin-left: calc(0%); width: 100%;\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p>All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.</p><p>The following statements represent what Boston Mutual stands <strong><em>&ldquo;FOR&rdquo;&nbsp;</em></strong>&ndash; it is what makes us <strong><em>different&nbsp;</em></strong>and <strong><em>better&nbsp;</em></strong>in&nbsp;the&nbsp;market&nbsp;we&nbsp;serve.</p><ul><li>We are <strong><em>FOR&nbsp;</em></strong>being a progressive life insurance company offering financial peace of mind to working Americans and their families.</li><li>We are <strong><em>FOR&nbsp;</em></strong>providing&nbsp;practical&nbsp;and&nbsp;affordable&nbsp;products&nbsp;designed&nbsp;for&nbsp;those&nbsp;we&nbsp;serve.</li><li>We are <strong><em>FOR&nbsp;</em></strong>making&nbsp;it&nbsp;easy&nbsp;to&nbsp;secure&nbsp;a&nbsp;level&nbsp;of&nbsp;financial&nbsp;protection&nbsp;with&nbsp;a&nbsp;portfolio&nbsp;of&nbsp;products&nbsp;&ndash; beginning with life insurance.</li><li>We are <strong><em>FOR&nbsp;</em></strong>providing&nbsp;a&nbsp;personalized&nbsp;customer&nbsp;experience&nbsp;to&nbsp;our&nbsp;policyholders&nbsp;and&nbsp;producers.</li><li>We are <strong><em>FOR&nbsp;</em></strong>acting&nbsp;in&nbsp;the&nbsp;best&nbsp;interests&nbsp;of&nbsp;our&nbsp;policyholders,&nbsp;producers,&nbsp;employees&nbsp;and&nbsp;the&nbsp;communities in which we live and serve &ndash; representing the goodness of mutuality in all we do.</li></ul><p>&nbsp;We do our best to:</p><ul><li>Demonstrate&nbsp;a&nbsp;desire&nbsp;to&nbsp;assist</li><li>Listen&nbsp;for&nbsp;understanding&nbsp;and&nbsp;respond&nbsp;empathetically</li><li>Explain&nbsp;things&nbsp;in&nbsp;a&nbsp;manner&nbsp;that is&nbsp;easy&nbsp;to&nbsp;understand</li><li>Be&nbsp;knowledgeable&nbsp;students&nbsp;of&nbsp;our&nbsp;business</li><li>Take&nbsp;full&nbsp;ownership&nbsp;to&nbsp;resolve&nbsp;questions&nbsp;and&nbsp;issues</li><li>Be&nbsp;professional,&nbsp;polite&nbsp;and&nbsp;courteous</li><li>Leave&nbsp;our&nbsp;customers&nbsp;and&nbsp;associates&nbsp;&ldquo;better&nbsp;than&nbsp;where&nbsp;we&nbsp;found&nbsp;them&rdquo;</li></ul></td></tr></tbody></table><p>The Account Administrator reports directly to the Supervisor. The Account Administrator is responsible for the successful processing of administrative transaction requests using a number of processes and systems while maintaining the highest levels of service professionalism in all they do.</p><p>&nbsp;The Account Administrator is expected to:</p><ul><li>Handle&nbsp;daily&nbsp;written&nbsp;and&nbsp;verbal&nbsp;communication&nbsp;with&nbsp;policyholders,&nbsp;insureds,&nbsp;brokers,&nbsp;sales representatives and other departments within the Company.</li><li>Be&nbsp;Responsible&nbsp;for&nbsp;daily&nbsp;phone&nbsp;queue&nbsp;calls.</li><li>Send&nbsp;appropriate&nbsp;bills&nbsp;and&nbsp;census&nbsp;reports&nbsp;electronically&nbsp;or&nbsp;in&nbsp;Excel&nbsp;format&nbsp;as&nbsp;requested.</li><li>Process&nbsp;various&nbsp;GroupComm&nbsp;mainframe&nbsp;transactions&nbsp;to&nbsp;add,&nbsp;change&nbsp;or&nbsp;correct&nbsp;certificate&nbsp;records; additionally process specialized online portal transactions.</li><li>Supports coaching and training for new hires and peers.</li><li>Be&nbsp;Knowledgeable&nbsp;of&nbsp;all&nbsp;major&nbsp;functions&nbsp;within&nbsp;the&nbsp;department&nbsp;which&nbsp;include:&nbsp;Online&nbsp;Administration Portal, renewal rate changes, EDI&nbsp;file processing, group terminations, conversions and portability processes.</li><li>Research,&nbsp;review&nbsp;and&nbsp;input&nbsp;simple&nbsp;and&nbsp;complex&nbsp;billing&nbsp;changes&nbsp;in&nbsp;Group&nbsp;Comm.</li><li>Provide&nbsp;strong&nbsp;customer&nbsp;service&nbsp;support&nbsp;to&nbsp;all&nbsp;telephone&nbsp;and&nbsp;written&nbsp;inquiries;&nbsp;providing&nbsp;accurate&nbsp;and courteous responses in line with our &lsquo;Family Matters&rsquo; brand.</li><li>Interpret and administer contract provisions i.e. age reductions, evidence of insurability requirements, benefit eligibility periods, maximum benefits, rating, etc.</li><li>Provide&nbsp;specialized&nbsp;communication&nbsp;with&nbsp;employers&nbsp;that&nbsp;deliver&nbsp;a&nbsp;solid&nbsp;level&nbsp;of&nbsp;understanding&nbsp;of&nbsp;group products.</li><li>Assist&nbsp;team&nbsp;in&nbsp;multiple&nbsp;areas&nbsp;in&nbsp;order&nbsp;to&nbsp;achieve&nbsp;and&nbsp;maintain&nbsp;department&nbsp;standards.</li><li>Comply&nbsp;with&nbsp;privacy&nbsp;guidelines;&nbsp;will&nbsp;protect&nbsp;the&nbsp;privacy&nbsp;of&nbsp;customer&nbsp;information.</li><li>Performs other duties and/or projects as needed or required.</li></ul><p><strong>Qualifications</strong></p><p>Education: High school diploma required. Bachelors preferred.</p><p>&nbsp;Experience: Minimum of 2 years of equivalent business experience required. Insurance experience and/or knowledge preferred.</p><p>&nbsp;Knowledge Requirements:</p><ul><li>Excellent&nbsp;written/verbal&nbsp;communication&nbsp;skills.</li><li>Strong&nbsp;organizational&nbsp;skills&nbsp;that&nbsp;reflect&nbsp;ability&nbsp;to&nbsp;perform&nbsp;and&nbsp;prioritize&nbsp;a&nbsp;high&nbsp;volume&nbsp;of multiple&nbsp;tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.</li><li>Excellent&nbsp;interpersonal&nbsp;skills&nbsp;and&nbsp;the&nbsp;ability&nbsp;to&nbsp;effectively&nbsp;build&nbsp;and&nbsp;extend&nbsp;relationships.</li><li>Excellent&nbsp;working&nbsp;knowledge&nbsp;of&nbsp;Microsoft&nbsp;Office&nbsp;Word&nbsp;and&nbsp;Excel.</li><li>Experience using multiple system applications, managing electronic and physical documents, ensuring they are properly recorded in systems and stored appropriately.</li></ul><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: inherit;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Hybrid Work Model</strong></span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: inherit;\">At our Canton location, employees will be on site Monday - Thursday starting 5/1/23. At our Omaha location, employees will be on site 2 days per week.</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: inherit;\">Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>#LI-Hybrid</p></div></div></div></div></div></div></div></div></div>\n",
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