Operations Manager

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    "location": {
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      "state": "South Carolina",
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    "datePosted": "2026-03-06",
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    "description": "<p><span style=\"font-size: 18pt; font-weight: bold\">Operations Manager – Wambaw Facility</span></p>\n<p><br></p>\n<p>The Operations Manager is responsible for running the day-to-day production workflow at Heirloom’s Wambaw facility. This role ensures customer media is handled with precision, projects move through the pipeline efficiently, and the production team operates smoothly.</p>\n<p><br></p>\n<p>This is an ideal role for someone who enjoys <span style=\"font-weight: bold\">leading a small team, improving processes, working with technology, and maintaining extremely high quality standards.</span></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\"><br>Key Responsibilities<br><br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Facility Operations</span></p>\n<ul>\n<li>Oversee daily operations at the Wambaw digitization facility</li>\n<li>Ensure projects move efficiently through intake, digitization, quality control, and delivery</li>\n<li>Maintain organized production workflows and tracking systems</li>\n<li>Coordinate project priorities to meet customer timelines</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Team Leadership</span></p>\n<ul>\n<li>Supervise and support digitization technicians and production staff</li>\n<li>Provide training on equipment, quality standards, and workflows</li>\n<li>Foster a positive, mission-driven work environment</li>\n<li>Ensure staff follow best practices for handling irreplaceable media</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Production Management</span></p>\n<ul>\n<li>Monitor daily production metrics and throughput</li>\n<li>Maintain detailed tracking of customer projects</li>\n<li>Identify workflow improvements that increase efficiency and quality</li>\n<li>Ensure consistent adherence to Heirloom’s digitization standards</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Quality Assurance</span></p>\n<ul>\n<li>Perform final quality checks on digitized media</li>\n<li>Ensure files meet company standards before customer delivery</li>\n<li>Maintain strict handling procedures for fragile and irreplaceable materials</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Equipment &amp; Facility Management</span></p>\n<ul>\n<li>Maintain scanners, digitization equipment, and production workstations</li>\n<li>Coordinate maintenance and troubleshooting when necessary</li>\n<li>Ensure the facility remains clean, organized, and secure</li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Customer Project Coordination</span></p>\n<ul>\n<li>Work closely with customer service and leadership to ensure excellent client outcomes</li>\n<li>Help resolve production challenges or special project requirements</li>\n<li>Support transparency in project progress and delivery timelines</li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\"><br>Qualifications<br><br></span></p>\n<p>Ideal candidates will have:</p>\n<ul>\n<li>Strong organizational and operational leadership skills</li>\n<li>Experience managing production workflows or operations</li>\n<li>Ability to lead and motivate a small team</li>\n<li>Strong attention to detail and quality control</li>\n<li>Comfort working with digital files, scanners, and media equipment</li>\n<li>Excellent communication and problem-solving skills</li>\n</ul>\n<p><br>Bonus experience:</p>\n<ul>\n<li>Media digitization or archival work</li>\n<li>Production facility management</li>\n<li>Logistics or operations leadership</li>\n<li>Experience working with sensitive or irreplaceable materials</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Personal Attributes</span></p>\n<p><br>The right person for this role is:</p>\n<ul>\n<li>Highly dependable and self-directed</li>\n<li>Process-oriented and detail-driven</li>\n<li>Calm under pressure and solutions-focused</li>\n<li>Organized and disciplined in managing workflows</li>\n<li>Motivated by meaningful work that preserves family history</li>\n</ul>",
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