Account Manager

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  "last_changed_at": "2026-05-30T05:57:22.378Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Dallas, Texas, 75244, United States",
    "city": "Dallas",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
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  "inferred_at": "2026-06-06T09:46:04.597Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Dallas, Texas, 75244, United States",
      "city": "Dallas",
      "region": null,
      "country": "United States",
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      "confidence": 0.95
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    "countries": [
      "United States"
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  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "253",
    "isRemote": null,
    "location": {
      "city": "Dallas",
      "state": "Texas"
    },
    "atsLocation": {
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      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19803",
    "locationType": "2",
    "jobOpeningName": "Account Manager",
    "departmentLabel": "Account Management",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dallas",
      "state": "Texas",
      "postalCode": "75244",
      "addressCountry": "United States"
    },
    "datePosted": "2025-05-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>Birdseye’s mission is to help make the world a safer place!<br><br>We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.<br><br>We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.<br><br>If you're ambitious, thrive in a fast-paced environment, and align with our<br><a href=\"https://birdseyesecurity.com/about-us/\" target=\"_blank\" rel=\"noopener noreferrer\">ICARE values</a>, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years - join our Team!<br><br></p>\n<p><span style=\"color: rgb(56, 49, 47); font-family: Inter, sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\">Job Overview</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(56, 49, 47); font-family: Inter, sans-serif\"><span style=\"font-size: 11pt; text-decoration: none\">We are seeking a highly motivated Account Manager to drive </span><span style=\"font-size: 11pt; text-decoration: none\">customer retention and relationship management. </span><span style=\"font-size: 11pt; text-decoration: none\">This role is crucial in ensuring </span><span style=\"font-size: 11pt; text-decoration: none\">contract renewals, customer </span><span style=\"font-size: 11pt; text-decoration: none\">satisfaction, and service upgrades</span><span style=\"font-size: 11pt; text-decoration: none\">, while also identifying opportunities for business expansion.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(56, 49, 47); font-family: Inter, sans-serif\"><span style=\"font-size: 11pt; text-decoration: none\">The Account Manager will serve as the </span><span style=\"font-size: 11pt; text-decoration: none\">primary point of contact </span><span style=\"font-size: 11pt; text-decoration: none\">for clients, working closely </span><span style=\"font-size: 11pt; text-decoration: none\">with sales, installation teams, and internal stakeholders to maintain strong, long-term customer </span><span style=\"font-size: 11pt; text-decoration: none\">relationships.</span></span></p>\n<p><span style=\"color: rgb(56, 49, 47); font-family: Inter, sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none\"><br>Key Responsibilities<br></span></p>\n<p><span style=\"color: rgb(56, 49, 47); font-family: Arial, sans-serif; font-size: 11pt; font-weight: 400; text-decoration: none\"><br>        <span style=\"font-weight: bold\">Customer Retention &amp; Relationship Management</span></span></p>\n<ul>\n<li><span style=\"color: rgb(56, 49, 47)\">Serve as the main point of contact for assigned </span>customers, ensuring a seamless experience.</li>\n<li>Build and maintain strong, trusted relationships with key stakeholders.</li>\n<li>Proactively address customer concerns and work towards long-term satisfaction.<br><br><span style=\"font-weight: bold\">Contract Renewals &amp; Service Upgrades</span><br><br></li>\n<li>Lead contract renewal discussions well in advance of expiration dates.</li>\n<li>Identify and recommend service upgrades based on customer needs.</li>\n<li>Work with internal teams to ensure customers maximize the value of our solutions.<br><br><span style=\"font-weight: bold\">Expansion &amp; Sales Collaboration</span><br><br></li>\n<li><span style=\"color: rgb(56, 49, 47); font-family: Arial, sans-serif; font-size: 11pt\">Identify and refer new sales and expansion opportunities to the Sales team.</span></li>\n<li>Work closely with Sales to strategize account growth and upsell opportunities.</li>\n<li>Provide insights on customer needs to support sales and product development.<br><br><span style=\"font-weight: bold\">Implementation &amp; Installation Support</span><br><br></li>\n<li>Act as the primary relationship manager during customer implementations.</li>\n<li>Work closely with the installation teams to ensure a smooth onboarding process.</li>\n<li>Serve as a liaison between the customer and internal departments to address issues proactively.<br><br><span style=\"font-weight: bold\">Travel &amp; On-Site Customer Engagement</span><br><br></li>\n<li>Frequently travel across the U.S. to meet with customers in person.</li>\n<li>Conduct on-site visits, check-ins, and business reviews to strengthen customer relationships.</li>\n<li>Represent the company at industry events, conferences, and client meetings.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Qualifications and skills</span></p>\n<ul>\n<li><span style=\"color: rgb(56, 49, 47); font-family: Inter, sans-serif\"><span style=\"font-size: 11pt; text-decoration: none\">Experience: </span><span style=\"font-size: 11pt; text-decoration: none\">3+ years in account management, customer success, or a similar role.</span></span></li>\n<li>Travel: <span style=\"font-size: 11pt; text-decoration: none\">Willingness to travel frequently across the U.S.</span></li>\n<li>Industry Knowledge: Experience <span style=\"font-size: 15px; font-weight: bold\">in the transportation and logistics or security solutions industry </span><span style=\"font-size: 11pt; font-weight: bold\">preferred.</span></li>\n<li>Relationship Building: <span style=\"font-size: 11pt; text-decoration: none\">Strong interpersonal and communication skills to engage </span><span style=\"font-size: 11pt; text-decoration: none\">customers.</span></li>\n<li>Negotiation &amp; Problem-Solving: <span style=\"font-size: 11pt; text-decoration: none\">Ability to navigate complex contract discussions and </span><span style=\"font-size: 11pt; text-decoration: none\">resolve issues.</span></li>\n<li>Collaboration: <span style=\"font-size: 11pt; text-decoration: none\">Works well cross-functionally with sales, operations, and implementation t</span><span style=\"font-size: 11pt; text-decoration: none\">eams.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 11pt; text-decoration: none\">#LI-Hybrid</span></p>\n<p><span style=\"color: rgba(0, 0, 0, 0); font-family: sans-serif; font-size: 14.6078px\">|</span><br></p>",
    "compensation": null,
    "departmentId": "19803",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Account Manager",
    "departmentLabel": "Account Management",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://birdseyeaccount.bamboohr.com/careers/253",
    "employmentStatusLabel": "Full-Time"
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}