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Home › Companies › 4837332b F14f 4892 B609 84a0c9e557ff 19000101 000001 › Member Service (Contact Center) Representative 1

Member Service (Contact Center) Representative 1

4837332b F14f 4892 B609 84a0c9e557ff 19000101 000001 · Brea, CA, US, Brea, CA · On Site · Active · $20–$25 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4837332b F14f 4892 B609 84a0c9e557ff 19000101 000001
TitleMember Service (Contact Center) Representative 1
Normalized title-
Department / team-
LocationBrea, CA, United States
Work modelOn Site
Employment typeFull Time
Salary$20–$25 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-11 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 4837332b F14f 4892 B609 84a0c9e557ff 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Brea.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company4837332b F14f 4892 B609 84a0c9e557ff 19000101 000001
Source31f75408-05e2-4609-a2d6-b3a310566b22
ATS providerADP Workforce Now Recruiting

Description

MEMBER SERVICE (CONTACT CENTER) REPRESENTATIVE As an American First Associate, you’ll play a vital role in serving the community while enjoying a rewarding career. We are a $1.3 Billion financial institution located in Brea, CA looking for a Contact Center Representative with excellent customer service skills, initiative and a desire to work in a team setting. Summary As a Contact Center Representative, you are responsible for providing Excellent Service to new and existing Members that call in to our Contact Center. Your ability to help the member solve issues and identify solutions that meet their needs is crucial to your success. Recent customer service/sales experience within a contact center preferred. This role is primarily answering inbound phone calls and providing our members excellent service while referring products and services based on their needs. Salary Range: $19.64 To $24.56 Hourly The salary ranges for positions are based on current market industry studies as well as job evaluations. During the offer phase Management will determine the appropriate compensation within the compensation range based on experience and education. Qualifications 1 year experience in sales/customer service environment. 1 year experience answering phones in a fast-paced environment preferably in financial industry. 1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer. Excellent communication and Member service advisory skills. Proficient computer skills Ability to work in a fast-paced environment. Spanish speaking preferred but not required Schedule ONSITE Position Mon-Fri 9:20am-6:05 pm Safe and Secure Since 1952. At American First, our allegiance is to the Member. As a financial cooperative, owned entirely by Members, our goal is to provide the highest quality financial services. We offer excellent benefits : medical, dental, vision, paid life, Long term disability and AD&D insurance, generous 401(K) plan with employer match, financial advisor, free banking, discounts on consumer loans, paid holidays, vacation, sick, flexible spending accounts, tuition reimbursement, special recognition programs and much more. To learn more about us, please visit us at https://www.amerfirst.org/JoinOurTeam.aspx We perform thorough background and credit check. American First Credit Union is an EEO/AA/Disability/Vets Employer

Full job record

Job IDca493fd5eeefe848b90e200f7c9147fe7fdf7933
Org IDce90967d-86b6-40ef-9ec6-378d331dd9e7
Source ID31f75408-05e2-4609-a2d6-b3a310566b22
Board ID31f75408-05e2-4609-a2d6-b3a310566b22
Provideradp_workforcenow
Provider Job Key575071
TitleMember Service (Contact Center) Representative 1
Normalized Title—
Statusactive
Activeyes
Location TextBrea, CA, US, Brea, CA
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionCA
CityBrea
Salary Raw19.64 To 24.56 (USD) Hourly
Salary Min19.64
Salary Max24.56
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4837332b-f14f-4892-b609-84a0c9e557ff&ccId=19000101_000001&lang=en_US&type=JS&jobId=575071&jwId=9204160238483_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4837332b-f14f-4892-b609-84a0c9e557ff&ccId=19000101_000001&lang=en_US&type=JS&jobId=575071&jwId=9204160238483_1
First Seen At2026-05-31 18:27:21Z
Last Seen At2026-06-06 12:44:32Z
Last Checked At2026-06-06 12:44:32Z
Last Changed At2026-06-06 12:44:32Z
Inactive At—
Source Posted At2026-05-11 19:24:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=4837332b-f14f-4892-b609-84a0c9e557ff|19000101_000001/date=2026-06-06/2026-06-06T12-44-32-760Z-ebc49dd7ed32eab52ff274bac7971410f42800b936e5f69c347fa41b0e7785f2.json
Event Fields
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  "last_changed_at": "2026-06-06T12:44:32.974Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:center;' data-pasted=\"true\"><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:#333333;'>MEMBER SERVICE (CONTACT CENTER) REPRESENTATIVE</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>As an American First Associate, you&rsquo;ll play a vital role in serving the community while enjoying a rewarding career. We are a $1.3 Billion financial institution located in Brea, CA looking for a Contact Center Representative with excellent customer service skills, initiative and a desire to work in a team setting.</span></p><p style='margin-right:0in;margin-left:0in;font-size:12px;font-family:\"Arial\",sans-serif;color:#666666;margin-top:0in;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:12px;font-family:\"Arial\",sans-serif;color:#666666;margin-top:0in;'><strong><u><span style=\"font-size:15px;color:windowtext;\">Summary&nbsp;</span></u></strong></p><p style='margin-right:0in;margin-left:0in;font-size:12px;font-family:\"Arial\",sans-serif;color:#666666;margin-top:0in;'><span style=\"font-size:15px;color:windowtext;\">As a <strong>Contact Center Representative,</strong> you are responsible for providing <em>Excellent Service</em> to new and existing Members that call in to our Contact Center. Your ability to help the member solve issues and identify solutions that meet their needs is crucial to your success. Recent customer service/sales experience within a contact center preferred.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:12px;font-family:\"Arial\",sans-serif;color:#666666;margin-top:0in;'><span style=\"font-size:15px;color:windowtext;\">This role is primarily answering inbound phone calls and providing our members excellent service while referring products and services based on their needs.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><em><span style=\"font-size:15px;color:black;background:white;\">Salary Range:&nbsp;</span></em></strong><strong><em><span style=\"font-size:15px;\">$19.64 To $24.56 Hourly</span></em></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><em><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>The salary ranges for positions are based on current market industry studies as well as job evaluations. During the offer phase Management will determine the appropriate compensation within the compensation range based on experience and education.&nbsp;</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><em>&nbsp;</em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Qualifications</span></u></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>1 year experience in sales/customer service environment.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>1 year experience answering phones in a fast-paced environment preferably in financial industry.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>1 year experience working with Checking accounts, loans, Credit cards along with other products and services a financial institution may offer.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Excellent communication and Member service advisory skills.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Proficient computer skills</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Ability to work in a fast-paced environment.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Spanish speaking preferred but not required</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:12px;font-family:\"Arial\",sans-serif;color:#666666;margin:0in;'><em>&nbsp;</em></p><p style='margin-right:0in;margin-left:0in;font-size:12px;font-family:\"Arial\",sans-serif;color:#666666;margin:0in;'><em><strong><u><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:windowtext;font-style:normal;'>Schedule</span></u></strong></em></p><p style='margin-right:0in;margin-left:0in;font-size:12px;font-family:\"Arial\",sans-serif;color:#666666;margin:0in;'><em><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:windowtext;font-style:normal;'>ONSITE Position Mon-Fri 9:20am-6:05 pm</span></strong></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:center;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:center;background:white;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>Safe and Secure Since 1952. At American First, our allegiance is to the Member. As a financial cooperative, owned entirely by Members, our goal is to provide the highest quality financial services. <strong><em>We offer excellent benefits</em></strong>: medical, dental, vision, paid life, Long term disability and AD&amp;D insurance, generous 401(K) plan with employer match, financial advisor, free banking, discounts on consumer loans, paid holidays, vacation, sick, flexible spending accounts, tuition reimbursement, special recognition programs and much more.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:center;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:center;background:white;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;color:black;'>To learn more about us, please visit us at https://www.amerfirst.org/JoinOurTeam.aspx</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><strong><em><span style=\"font-size:15px;color:black;\">We perform thorough background and credit check.</span></em></strong><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;background:white;'><strong><em><span style=\"font-size:15px;color:black;\">American First Credit Union is an EEO/AA/Disability/Vets Employer</span></em></strong><strong><em><span style=\"font-size:15px;color:black;\"><br>&nbsp;</span></em></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;text-align:center;background:white;'><span style=\"font-size:15px;color:black;\"><br>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;'><br></p>\n",
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