Home › Companies › 5b02fb11 1b2d 47cd Aec4 613c7fec5db4 19000101 000001 › Case Manager, Supportive Services
Case Manager, Supportive Services
5b02fb11 1b2d 47cd Aec4 613c7fec5db4 19000101 000001 · 237 Chandler Street, Worcester, MA, Worcester, MA, US, Worcester, MA · Hybrid · Active · $21 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 5b02fb11 1b2d 47cd Aec4 613c7fec5db4 19000101 000001 |
| Title | Case Manager, Supportive Services |
| Normalized title | - |
| Department / team | - |
| Location | MA, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $21 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-02-27 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 5b02fb11 1b2d 47cd Aec4 613c7fec5db4 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 5b02fb11 1b2d 47cd Aec4 613c7fec5db4 19000101 000001 |
| Source | 4d5b696a-9522-4b4a-a633-d0b0fc773a3d |
| ATS provider | ADP Workforce Now Recruiting |
Description
Summary: Provide case management services to participants in a program serving episodically homeless individuals with relapse histories. Case Management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits & provide group facilitation.
Why Work for SMOC?
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities:
Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc. Develop regular program schedule including activities, meetings, meals, etc. Access external resources as appropriate including guest speakers, etc. Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file. Conduct initial service needs assessment with all clients entering the program. Develop Individual Service Plan with each participant within three days of entry into the program. Work closely with Shelter Staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants. Maintain daily contact with clients actively involved in the program. Establish and maintain regular contact schedule with all participants for a period of at least 24 months. Maintain appropriate files and case notes for each participant. Ensure accurate statistical data is maintained and reported monthly Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made. Provide crisis intervention (24-hour cell phone coverage). Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements:
Bachelor’s Degree in related field. May be substituted with a minimum of 5 years working with the target population. Substance abuse experience required. Excellent interpersonal and organizational skills. Previous experience with group facilitation preferred. Must have valid Driver’s License, reliable transportation and meet insurance standards Organizational Relationship:
Directly reports to Program Manager Direct reports of this position are none. Physical Requirement:
Ability to drive a vehicle. Ability to ascend and descend stairs. Working Conditions: Travel within the state will be required. As part of the responsibilities of this position, the Case Manger will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.
Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.
Full job record
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| Board ID | 4d5b696a-9522-4b4a-a633-d0b0fc773a3d |
| Provider | adp_workforcenow |
| Provider Job Key | 588508 |
| Title | Case Manager, Supportive Services |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 237 Chandler Street, Worcester, MA, Worcester, MA, US, Worcester, MA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | MA |
| City | — |
| Salary Raw | Up to 21 (USD) Hourly |
| Salary Min | 0 |
| Salary Max | 21 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5b02fb11-1b2d-47cd-aec4-613c7fec5db4&ccId=19000101_000001&lang=en_US&type=JS&jobId=588508&jwId=9201164029599_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5b02fb11-1b2d-47cd-aec4-613c7fec5db4&ccId=19000101_000001&lang=en_US&type=JS&jobId=588508&jwId=9201164029599_1 |
| First Seen At | 2026-05-31 18:29:07Z |
| Last Seen At | 2026-06-06 11:19:34Z |
| Last Checked At | 2026-06-06 11:19:34Z |
| Last Changed At | 2026-06-06 11:19:34Z |
| Inactive At | — |
| Source Posted At | 2026-02-27 21:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=5b02fb11-1b2d-47cd-aec4-613c7fec5db4|19000101_000001/date=2026-06-06/2026-06-06T11-19-30-158Z-cc7bd45d35f91e70e2516be9490ded4c82ee40cbd391db234d580e1a82de334c.json |
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"requisitionDescription": "<div><div><p data-pasted=\"true\"><strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Summary: </span></strong><span style='font-size: 16px; font-family: \"times new roman\", serif;'>Provide case management services to participants in a program serving episodically homeless individuals with relapse histories. Case Management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits & provide group facilitation.</span></p><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Why Work for SMOC?</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong>Primary Responsibilities:</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Develop regular program schedule including activities, meetings, meals, etc. Access external resources as appropriate including guest speakers, etc. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Conduct initial service needs assessment with all clients entering the program. Develop Individual Service Plan with each participant within three days of entry into the program. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Work closely with Shelter Staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Maintain daily contact with clients actively involved in the program. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Establish and maintain regular contact schedule with all participants for a period of at least 24 months. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Maintain appropriate files and case notes for each participant. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ensure accurate statistical data is maintained and reported monthly </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Provide crisis intervention (24-hour cell phone coverage). </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Engage all clients by understanding and addressing their needs whether within or outside the scope of work. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Other duties as assigned. </li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'> <strong>Knowledge and Skill Requirements:</strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Bachelor’s Degree in related field. May be substituted with a minimum of 5 years working with the target population. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Substance abuse experience required. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Excellent interpersonal and organizational skills. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Previous experience with group facilitation preferred. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Must have valid Driver’s License, reliable transportation and meet insurance standards</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong> </strong><strong>Organizational Relationship: </strong></span></p><ul><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Directly reports to Program Manager</li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Direct reports of this position are none.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong> </strong><strong>Physical Requirement:</strong></span></p><ul type=\"disc\"><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ability to drive a vehicle. </li><li style='font-size: 16px; font-family: \"times new roman\", serif;'>Ability to ascend and descend stairs.</li></ul><p><span style='font-size: 16px; font-family: \"times new roman\", serif;'><strong> </strong><strong>Working Conditions:</strong> Travel within the state will be required. 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