Guest Experience Specialist - TEB East

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    "Id": "16598",
    "Title": "Guest Experience Specialist - TEB East",
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    "ExternalDescriptionStr": "<p><span style=\"font-size:10.0pt;\">As a <strong>Guest Experience Specialist</strong>, you are often the first and last impression our guests have – making you an essential part of the Signature Aviation experience. In this highly visible, hospitality-driven role, you’ll warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.</span></p><p><span style=\"font-size:10.0pt;\">Whether you’re greeting a VIP traveler, supporting a flight crew, or coordinating services behind the scenes, you bring <strong>grace under pressure</strong> and <strong>attention to detail</strong> that ensures every visit is smooth, comfortable, and memorable. Your reliability and pride in service directly reflect the Signature standard our guests trust.</span></p><p><span style=\"font-size:10.0pt;\">This is a dynamic, hands-on position that requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.</span></p><p><span style=\"font-size:10.0pt;\">If you love delivering thoughtful service, working in a fast-paced setting, and being part of a high-end hospitality team, you’ll thrive in this role.</span></p>",
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    "CorporateDescriptionStr": "<blockquote style=\"margin: 0 0 0 40px; border: none; padding: 0px;\">\n <p class=\"MsoNormal\">With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.&nbsp;</p>\n</blockquote>\n<p class=\"MsoNormal\" style=\"margin-left: 16.5pt;\">From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.</p>\n<p class=\"MsoNormal\"><b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Our Benefits:</b></p>\n<p class=\"MsoNormal\"></p>\n<ul>\n <li>Medical/prescription drug, dental, and vision Insurance</li>\n <li>Health Savings Account</li>\n <li>Flexible Spending Accounts</li>\n <li>Life Insurance</li>\n <li>Disability Insurance</li>\n <li>401(k)</li>\n <li>Critical Illness, Hospital Indemnity and Accident Insurance</li>\n <li>Identity Theft and Legal Services</li>\n <li>Paid time off</li>\n <li>Paid Maternity Leave</li>\n <li>Tuition reimbursement&nbsp;</li>\n <li>Training and Development</li>\n <li>Employee Assistance Program (EAP) &amp; Perks</li>\n</ul>\n<div>\n <br/>\n</div>\n<div>\n Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.\n</div>\n<p></p><b></b>",
    "ExternalPostedStartDate": "2026-06-02T15:12:24+00:00",
    "ExternalQualificationsStr": "<p><span style=\"font-size:10.0pt;\"><strong>Minimum Education and/or Experience:</strong></span></p><ul><li><span style=\"font-size:10.0pt;\">High School Diploma or General Education Degree (GED).&nbsp;</span></li><li><span style=\"font-size:10.0pt;\">At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.</span></li><li><span style=\"font-size:10.0pt;\">Must possess a valid state driver’s license.&nbsp;</span></li><li><span style=\"font-size:10.0pt;\">Minimum of 18 years of age.</span></li><li><span style=\"font-size:10.0pt;\">Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.</span></li><li><span style=\"font-size:10.0pt;\">Must be legally authorized to work in the jurisdiction of employment.</span></li><li><span style=\"font-size:10.0pt;\">Must be able to exercise good judgment and follow directions/directives from supervisor/management.</span></li><li><span style=\"font-size:10.0pt;\">Ability to drive standard and automatic transmission vehicles is preferred.</span></li></ul><p style=\"margin-left:.25in;\">&nbsp;</p><p><span style=\"font-size:10.0pt;\"><strong>Additional essential knowledge and skills:</strong></span></p><ul><li><span style=\"font-size:10.0pt;\"><strong>Hospitality Skills:&nbsp; </strong>Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Language Skills:&nbsp; </strong>Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks.<strong>&nbsp; </strong>Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.&nbsp;</span></li><li><span style=\"font-size:10.0pt;\"><strong>Math Skills:&nbsp; </strong>Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions).</span></li><li><span style=\"font-size:10.0pt;\"><strong>Communication Skills:&nbsp; </strong>Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Critical Thinking / Reasoning Ability:&nbsp; </strong>Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Interpersonal Skills:</strong>&nbsp; Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.<strong>&nbsp;</strong></span></li><li><span style=\"font-size:10.0pt;\"><strong>Multitasking:</strong>&nbsp; Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Computer Skills:</strong>&nbsp; Ability to use a computer, learn necessary company software and timely complete Signature’s training programs.</span></li></ul><p><span style=\"font-size:10.0pt;\">Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.&nbsp; The pay for this position is $22.00 - $25.00 hourly.</span></p>",
    "InternalQualificationsStr": "<p><span style=\"font-size:10.0pt;\"><strong>Minimum Education and/or Experience:</strong></span></p><ul><li><span style=\"font-size:10.0pt;\">High School Diploma or General Education Degree (GED).&nbsp;</span></li><li><span style=\"font-size:10.0pt;\">At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred.</span></li><li><span style=\"font-size:10.0pt;\">Must possess a valid state driver’s license.&nbsp;</span></li><li><span style=\"font-size:10.0pt;\">Minimum of 18 years of age.</span></li><li><span style=\"font-size:10.0pt;\">Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.</span></li><li><span style=\"font-size:10.0pt;\">Must be legally authorized to work in the jurisdiction of employment.</span></li><li><span style=\"font-size:10.0pt;\">Must be able to exercise good judgment and follow directions/directives from supervisor/management.</span></li><li><span style=\"font-size:10.0pt;\">Ability to drive standard and automatic transmission vehicles is preferred.</span></li></ul><p style=\"margin-left:.25in;\">&nbsp;</p><p><span style=\"font-size:10.0pt;\"><strong>Additional essential knowledge and skills:</strong></span></p><ul><li><span style=\"font-size:10.0pt;\"><strong>Hospitality Skills:&nbsp; </strong>Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Language Skills:&nbsp; </strong>Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks.<strong>&nbsp; </strong>Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.&nbsp;</span></li><li><span style=\"font-size:10.0pt;\"><strong>Math Skills:&nbsp; </strong>Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, and fractions).</span></li><li><span style=\"font-size:10.0pt;\"><strong>Communication Skills:&nbsp; </strong>Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Critical Thinking / Reasoning Ability:&nbsp; </strong>Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Interpersonal Skills:</strong>&nbsp; Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.<strong>&nbsp;</strong></span></li><li><span style=\"font-size:10.0pt;\"><strong>Multitasking:</strong>&nbsp; Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.</span></li><li><span style=\"font-size:10.0pt;\"><strong>Computer Skills:</strong>&nbsp; Ability to use a computer, learn necessary company software and timely complete Signature’s training programs.</span></li></ul><p><span style=\"font-size:10.0pt;\">Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.&nbsp; The pay for this position is $22.00 - $25.00 hourly.</span></p>",
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    "InternalResponsibilitiesStr": "<p><span style=\"font-size:10.0pt;\"><i>(Other duties may be assigned)</i></span></p><ul><li><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.&nbsp;</span></li><li><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner.&nbsp; This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the private aviation terminal (PAT), other Company departments, and external parties.</span></li><li><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures. May assist with some general accounting work and financial record keeping.</span></li><li><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested.</span></li><li><span style=\"font-size:10.0pt;\">Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner.</span></li><li><span style=\"font-size:10.0pt;\">Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests.</span></li><li><span style=\"font-size:10.0pt;\">Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team.&nbsp;Use real-time system management (SIGops/SIGnet) to log and schedule requested services, change service status, and supervise the operation’s flow by appropriately prioritizing services.&nbsp;Ensure all departing aircraft have all requested amenities such as catering, coffee, ice, and newspaper.</span></li><li><span style=\"font-size:10.0pt;\">Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris.</span></li><li><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Promote and sell the Company’s services and products to aircraft passengers and crew.&nbsp;</span></li><li><span style=\"font-family:&quot;Calibri&quot;,sans-serif;\">Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests. Assist pilots with access to weather information, portals, and computers.</span></li><li><span style=\"font-size:10.0pt;\">Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.</span></li><li><span style=\"font-size:10.0pt;\">Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.</span></li><li><span style=\"font-size:10.0pt;\">Abide by emergency response procedures during critical events.</span></li><li><span style=\"font-size:10.0pt;\">Understand, comply with, and enforce all Signature and airport security (physical, cyber and data) protocols.</span></li><li><span style=\"font-size:10.0pt;\">Create accurate records pertaining to time worked and activities and services performed.</span></li><li><span style=\"font-size:10.0pt;\">Use the Company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.</span></li><li><span style=\"font-size:10.0pt;\">Assist the Airside Experience team to ensure our guests receive an exceptional experience.&nbsp; Services include without limitation, valeting customer vehicles, wing walking, placing chocks and cones, and positioning stairs/jetway to aircraft.</span></li><li><span style=\"font-size:10.0pt;\">Assist airlines with passenger service functions in certain locations as needed.&nbsp;</span></li></ul>",
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