Front Desk Agent

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  "last_changed_at": "2026-06-06T19:52:40.208Z",
  "active_status": "active"
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    "raw": "Whistler, Canada, Whistler, BC, Canada",
    "city": "Whistler",
    "region": "BC",
    "country": "Canada",
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  "inferred_at": "2026-06-06T19:52:40.197Z",
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{}

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    "locations": [
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        "name": "Whistler, Canada",
        "state": "British Columbia",
        "country": "Canada",
        "stateCode": "BC",
        "countryCode": "CA",
        "workplaceType": "ON_SITE"
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    ],
    "department": {
      "name": "Guest Services"
    }
  },
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    "url": "https://ats.rippling.com/whistler-platinum-jobs/jobs/00986541-25bf-4ce6-84b5-88e027219bea",
    "name": "Front Desk Agent",
    "uuid": "00986541-25bf-4ce6-84b5-88e027219bea",
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    "createdOn": "2025-05-23T17:03:57.136000-07:00",
    "department": {
      "name": "Guest Services",
      "base_department": "Guest Services",
      "department_tree": [
        "Guest Services"
      ]
    },
    "companyName": "Whistler Platinum",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Join our Team!</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">As the </span><b><strong style=\"white-space:pre-wrap;\">Front Desk Agent</strong></b><span style=\"white-space:pre-wrap;\"> at the </span><b><strong style=\"white-space:pre-wrap;\">Woodrun Lodge</strong></b><span style=\"white-space:pre-wrap;\">, you will be the first point of contact for guests, delivering a warm and professional welcome. Working as part of the </span><b><strong style=\"white-space:pre-wrap;\">Guest Services Team</strong></b><span style=\"white-space:pre-wrap;\">, this role focuses on </span><b><strong style=\"white-space:pre-wrap;\">check-in and check-out services, guest inquiries, and in-stay support</strong></b><span style=\"white-space:pre-wrap;\">, ensuring a seamless and elevated experience for all guests. The ideal candidate is guest-focused, detail-oriented, and thrives in a fast-paced hospitality environment.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:center;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">What will I be doing?</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Guest Services &amp; Front Desk Operations</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide a </span><b><strong style=\"white-space:pre-wrap;\">warm, friendly, and professional welcome</strong></b><span style=\"white-space:pre-wrap;\"> to all guests upon arrival.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Handle </span><b><strong style=\"white-space:pre-wrap;\">check-ins and check-outs</strong></b><span style=\"white-space:pre-wrap;\"> efficiently, ensuring accuracy in guest details and payment processing.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Serve as the primary contact for guests, </span><b><strong style=\"white-space:pre-wrap;\">answering inquiries</strong></b><span style=\"white-space:pre-wrap;\"> about their stay, the property, and Whistler experiences.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Assist with </span><b><strong style=\"white-space:pre-wrap;\">special requests and concierge services</strong></b><span style=\"white-space:pre-wrap;\">, such as transportation bookings, ski passes, and dinner reservations.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Address </span><b><strong style=\"white-space:pre-wrap;\">guest concerns and service recovery</strong></b><span style=\"white-space:pre-wrap;\"> in a proactive and professional manner, ensuring guest satisfaction.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Communication &amp; Coordination</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Maintain clear and consistent </span><b><strong style=\"white-space:pre-wrap;\">communication with the Guest Services Team, Housekeeping, and Maintenance</strong></b><span style=\"white-space:pre-wrap;\"> to ensure a seamless guest experience.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Report any </span><b><strong style=\"white-space:pre-wrap;\">maintenance issues, housekeeping requests, or property concerns</strong></b><span style=\"white-space:pre-wrap;\"> to the appropriate teams for resolution.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ensure that guest reservations are accurate, and all </span><b><strong style=\"white-space:pre-wrap;\">pre-arrival details and special requests</strong></b><span style=\"white-space:pre-wrap;\"> are recorded in the system.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Administration &amp; Property Oversight</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Process </span><b><strong style=\"white-space:pre-wrap;\">guest payments, security deposits, and incidentals</strong></b><span style=\"white-space:pre-wrap;\"> while maintaining accurate billing records.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Maintain </span><b><strong style=\"white-space:pre-wrap;\">daily front desk reports, logs, and shift checklists</strong></b><span style=\"white-space:pre-wrap;\"> to ensure operational efficiency.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Keep an updated knowledge of </span><b><strong style=\"white-space:pre-wrap;\">property layouts, amenities, and policies</strong></b><span style=\"white-space:pre-wrap;\">, offering recommendations to guests when needed.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Assist with </span><b><strong style=\"white-space:pre-wrap;\">inventory management</strong></b><span style=\"white-space:pre-wrap;\"> for guest amenities and front desk supplies.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Teamwork &amp; Flexibility</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Work closely with the </span><b><strong style=\"white-space:pre-wrap;\">Housekeeping and Maintenance teams</strong></b><span style=\"white-space:pre-wrap;\"> to coordinate room readiness and address any guest concerns.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide </span><b><strong style=\"white-space:pre-wrap;\">support to other Guest Services team members</strong></b><span style=\"white-space:pre-wrap;\"> during peak periods.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Be flexible in job responsibilities, assisting with </span><b><strong style=\"white-space:pre-wrap;\">various guest service functions</strong></b><span style=\"white-space:pre-wrap;\"> as required.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:center;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Our Ideal Candidate</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Previous front desk, concierge, or hospitality experience</strong></b><span style=\"white-space:pre-wrap;\"> is preferred.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Exceptional </span><b><strong style=\"white-space:pre-wrap;\">customer service and communication skills</strong></b><span style=\"white-space:pre-wrap;\">, with a passion for creating memorable guest experiences.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong </span><b><strong style=\"white-space:pre-wrap;\">problem-solving abilities</strong></b><span style=\"white-space:pre-wrap;\">, with a calm and professional approach to handling guest concerns.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to multitask and remain </span><b><strong style=\"white-space:pre-wrap;\">organized in a fast-paced environment</strong></b><span style=\"white-space:pre-wrap;\">.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proficient in </span><b><strong style=\"white-space:pre-wrap;\">property management systems, reservation platforms, and payment processing</strong></b><span style=\"white-space:pre-wrap;\">.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Knowledge of </span><b><strong style=\"white-space:pre-wrap;\">Whistler and local activities</strong></b><span style=\"white-space:pre-wrap;\"> is an asset.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Flexible availability, including </span><b><strong style=\"white-space:pre-wrap;\">weekends, holidays, and peak occupancy periods</strong></b><span style=\"white-space:pre-wrap;\">.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:center;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Why work for Whistler Platinum?</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Competitive hourly wage</strong></b><span style=\"white-space:pre-wrap;\"> ($23–$25/hr, based on experience).</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Extended Health benefits</strong></b><span style=\"white-space:pre-wrap;\"> (after 12 months).</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Annual lifestyle spending account for mountain pass or other recreational expenses.</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Fun and supportive work atmosphere,</strong></b><span style=\"white-space:pre-wrap;\"> staff socials, and outings.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Flexible schedule</strong></b><span style=\"white-space:pre-wrap;\"> to enjoy the Whistler lifestyle.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Discounts</strong></b><span style=\"white-space:pre-wrap;\"> to experience Whistler activities.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:center;\"><br></p><hr><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Visa Requirements:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization.</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management and guests with exceptional accommodation, vacation planning, and personalized concierge services. Our mission is to go above and beyond, making homeownership easy, and our guests’ vacations memorable.</span></p>"
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