Assistant Office Manager (Dermatology and Cosmetic)

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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Assistant Manager – San Francisco Office</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Berman Skin Institute (BSI) </span><span style=\"font-size: 12pt\"><em>Dermatology &amp; Cosmetic Surgery Centers</em></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About Berman Skin Institute</span></span></p>\n<p><span style=\"font-size: 12pt\">Berman Skin Institute is one of the largest dermatology and cosmetic surgery groups in the U.S., with multiple locations across Northern California. Founded by Dr. David Berman, BSI blends advanced medical technology with compassionate patient care. Our San Francisco location is preparing to launch an exciting new <span style=\"font-weight: bold\">Red Light Membership Program</span>, and we are seeking a dynamic <span style=\"font-weight: bold\">Assistant Manager</span> with strong leadership and sales skills to support daily operations and drive program success.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Position Overview</span></span></p>\n<p><span style=\"font-size: 12pt\">The <span style=\"font-weight: bold\">Assistant Manager</span> plays a key role in the efficient daily operations of our San Francisco dermatology practice. This role supports the Clinic Manager, leads the front- and back-office teams, ensures exceptional patient experience, and plays a critical part in meeting clinic goals.</span></p>\n<p><span style=\"font-size: 12pt\">With the launch of our <span style=\"font-weight: bold\">Red-Light Therapy Membership Program</span>, this position will also focus heavily on <span style=\"font-weight: bold\">sales, promotion, membership growth, and team training</span>.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Leadership &amp; Operations</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Support the Clinic Manager with day-to-day operations of the medical and cosmetic dermatology practice.</span></li>\n<li><span style=\"font-size: 12pt\">Provide leadership and oversight to front desk staff, medical assistants, and clinical support teams.</span></li>\n<li><span style=\"font-size: 12pt\">Assist with scheduling, daily staffing needs, and workflow management to ensure smooth clinic operations.</span></li>\n<li><span style=\"font-size: 12pt\">Help enforce clinical protocols, patient flow standards, safety procedures, and compliance guidelines.</span></li>\n<li><span style=\"font-size: 12pt\">Conduct opening and closing procedures, oversee cash handling, and ensure end-of-day reconciliation.</span></li>\n<li><span style=\"font-size: 12pt\">Participate in weekly management meetings and assist with reporting clinic metrics and performance.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Sales &amp; Membership Program (Red-Light Program Launch)</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Lead the rollout</span> of the new Red-Light Therapy Membership Program in the San Francisco clinic.</span></li>\n<li><span style=\"font-size: 12pt\">Actively <span style=\"font-weight: bold\">promote, present, and close memberships</span>, products, and cosmetic services.</span></li>\n<li><span style=\"font-size: 12pt\">Meet monthly sales targets tied to membership conversions and cosmetic service revenue.</span></li>\n<li><span style=\"font-size: 12pt\">Train and motivate staff to confidently discuss membership benefits and answer patient questions.</span></li>\n<li><span style=\"font-size: 12pt\">Build excitement and awareness among patients through in-clinic promotion, follow-up outreach, and education.</span></li>\n<li><span style=\"font-size: 12pt\">Partner with the marketing and leadership team to refine membership offerings and improve conversion rates.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Patient Experience</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Ensure patients receive high-quality, compassionate, and efficient service at every visit.</span></li>\n<li><span style=\"font-size: 12pt\">Resolve patient concerns promptly and professionally, escalating issues appropriately.</span></li>\n<li><span style=\"font-size: 12pt\">Oversee front desk operations, including appointment scheduling, check-in/out, and patient communication.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain a clean, organized, and welcoming clinic environment.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Staff Training &amp; Development</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Coach and mentor team members to improve performance, professionalism, and service quality.</span></li>\n<li><span style=\"font-size: 12pt\">Support employee evaluations and provide feedback to the Clinic Manager on performance and staffing needs.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Administrative &amp; Compliance Duties</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Assist with inventory management, supply ordering, and vendor coordination.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure documentation standards are met for medical and cosmetic visits.</span></li>\n<li><span style=\"font-size: 12pt\">Support the Clinic Manager with payroll submissions, timecards, and administrative tasks.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain compliance with HIPAA, OSHA, and internal BSI standards.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Qualifications</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">2+ years of supervisory or assistant management experience in a healthcare, spa, cosmetic, or dermatology setting preferred.</span></li>\n<li><span style=\"font-size: 12pt\">Strong <span style=\"font-weight: bold\">sales background</span>, with proven ability to close services or membership-based products.</span></li>\n<li><span style=\"font-size: 12pt\">Excellent communication, leadership, and customer service skills.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to multitask in a fast-paced clinical environment.</span></li>\n<li><span style=\"font-size: 12pt\">Experience with EMR systems, scheduling platforms, and basic reporting tools.</span></li>\n<li><span style=\"font-size: 12pt\">Professional, patient-focused, and team-oriented approach.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Bonus Skills</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Prior dermatology or cosmetic medicine experience.</span></li>\n<li><span style=\"font-size: 12pt\">Experience training teams on sales or service promotions.</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of laser treatments, skincare products, and cosmetic services.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Why Join BSI?</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Work in a top-tier dermatology and cosmetic practice with advanced technology and high patient demand.</span></li>\n<li><span style=\"font-size: 12pt\">Opportunity to be a key leader in launching a brand-new membership program in a flagship location.</span></li>\n<li><span style=\"font-size: 12pt\">Supportive leadership team and room for career advancement.</span></li>\n<li><span style=\"font-size: 12pt\">Employee discounts, competitive compensation, and great benefits.</span></li>\n</ul>",
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