Information and Referral Specialist

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    "ExternalDescriptionStr": "<p style=\"background-color:white;line-height:normal;margin-bottom:0in;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><i><span style=\"font-size:10.0pt;\">Pay is&nbsp;</span></i></span><span style=\"color:black;font-family:&quot;Verdana&quot;,sans-serif;\"><i><span style=\"font-size:10.0pt;\">$14.98-$18.73</span></i></span><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><i><span style=\"font-size:10.0pt;\">,&nbsp;which may be below your state's minimum wage. Please take this into consideration when applying.</span></i></span></p><p>&nbsp;</p><p><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Are you passionate about helping others and making a difference in your community? Conduent is seeking an <strong>Information and Referral Specialist</strong> to support individuals by connecting them with essential services and resources.</span></span></p><h1><span style=\"color:windowtext;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\"><strong>What You’ll Do</strong></span></span></h1><ul style=\"list-style-type:disc;padding-left:24px;\"><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.</span></span></p></li><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Manage inbound and outbound calls with professionalism and empathy.</span></span></p></li><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Provide accurate referrals to non-Office of Aging and Adult Services (OAAS) community services.</span></span></p></li><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Assess requestors’ needs and research available resources to meet those needs.</span></span></p></li></ul><h1><span style=\"color:windowtext;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\"><strong>What We’re Looking For</strong></span></span></h1><ul style=\"list-style-type:disc;padding-left:24px;\"><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Education: Bachelor’s degree in the human services field.</span></span></p></li><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Experience: At least 1 year in social or human services, ideally with elderly or disabled adults.</span></span></p></li><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Knowledge: Familiarity with Office of Aging and Adult Services (OAAS), Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office for Citizens with Developmental Disabilities (OCDD), and home/community-based waiver services.</span></span></p></li><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Skills: Understanding of medical and developmental disability terminology; ability to maintain strict confidentiality, work independently, and remain composed under pressure; proficiency in Microsoft Office (MS Office).</span></span></p></li><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Availability: Onsite training in Baton Rouge (Mon–Fri, 8 AM–5 PM) for the first 6 weeks; hybrid work (Mon–Fri, 8 AM–5 PM) after training.</span></span></p></li></ul><h1><span style=\"color:windowtext;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\"><strong>Preferred Qualifications</strong></span></span></h1><ul style=\"list-style-type:disc;padding-left:24px;\"><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">Additional experience in social/human services with elderly or disabled adults.</span></span></p></li><li><p style=\"tab-stops:list .25in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;line-height:115%;\">In-depth knowledge of OAAS, Medicaid programs, and related services.</span></span></p><p style=\"tab-stops:list .25in;\">&nbsp;</p></li></ul><p style=\"background-color:white;line-height:normal;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>Flexible Working</strong></span></span></p><p style=\"background-color:white;line-height:normal;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone, too.&nbsp;</span></span></p><p style=\"background-color:white;line-height:normal;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">In this role, you can expect the following working conditions:</span></span></p><ul style=\"list-style-type:disc;\"><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>Hybrid work:</strong>&nbsp;Work in a way that allows you to work from home during portions of your week and have time onsite to connect with other team members and business leaders.&nbsp;</span></span></li></ul><p style=\"background-color:white;line-height:normal;\">&nbsp;</p><p style=\"background-color:white;line-height:normal;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>Working For You</strong></span></span></p><p style=\"background-color:white;line-height:normal;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Perks and rewards designed for you:</span></span></p><ul style=\"list-style-type:disc;\"><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.</span></span></li><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Retirement Savings: We will support you as you save for your future.</span></span></li><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.</span></span></li><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.</span></span></li><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.</span></span></li><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.</span></span></li><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.</span></span></li></ul><p style=\"background-color:white;line-height:normal;margin-bottom:0in;\">&nbsp;</p><p style=\"background-color:white;line-height:normal;margin-bottom:0in;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><i><span style=\"font-size:10.0pt;\">Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.</span></i></span></p><p style=\"background-color:white;line-height:normal;\">&nbsp;</p><p style=\"background-color:white;line-height:normal;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>Join Us</strong></span></span></p><p style=\"background-color:white;line-height:normal;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:&nbsp;</span></span></p><ul style=\"list-style-type:disc;\"><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Bring your authentic self to work&nbsp;</span></span></li><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Grow and thrive, both personally and professionally&nbsp;</span></span></li><li style=\"background-color:white;color:#333333;line-height:normal;tab-stops:list .5in;\"><span style=\"font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">Make a difference with our clients, in our communities, and with the millions of people we support &nbsp;</span></span></li></ul><p style=\"background-color:white;line-height:normal;\">&nbsp;</p><p style=\"background-color:white;line-height:normal;\"><span style=\"color:#333333;font-family:&quot;Verdana&quot;,sans-serif;\"><span style=\"font-size:10.0pt;\">When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!&nbsp;</span></span></p><p style=\"background-color:white;line-height:normal;\"><span style=\"color:black;font-family:&quot;Verdana&quot;,sans-serif;\"><i><span style=\"font-size:10.0pt;\">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.&nbsp; For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $14.98-$18.73.</span></i></span></p>",
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    "OrganizationDescriptionStr": "<p class=\"elementtoproof\">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>\n<p class=\"MsoNormal\">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:&nbsp;&nbsp;<a href=\"https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf\" target=\"_blank\" rel=\"nofollow\">click here to access or download the form</a>. &nbsp;Complete the form and then email it as an attachment to&nbsp;<a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\">[email protected]</a>.&nbsp;You may also&nbsp;<a href=\"http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf\" target=\"_blank\" rel=\"nofollow\">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>",
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