Customer Support Agent

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  "source_hash": "929e8f3e2af0bb3b6e00b4c1213fbf4596807e21ee9af45de9c6644a5480c27c",
  "last_changed_at": "2026-05-30T05:57:23.390Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Athens, Attica, 10551, Greece",
    "city": "Athens",
    "region": "Attica",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:46.760Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Athens, Attica, 10551, Greece",
      "city": "Athens",
      "region": "Attica",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "253",
    "isRemote": null,
    "location": {
      "city": "Athens",
      "state": "Attica"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18460",
    "locationType": "2",
    "jobOpeningName": "Customer Support Agent",
    "departmentLabel": "Customer Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Athens",
      "state": "Attica",
      "postalCode": "10551",
      "addressCountry": "Greece"
    },
    "datePosted": "2025-08-26",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>At<span> </span><span style=\"font-weight: bold\">Campeón Gaming</span>, we build the technology behind<span> </span><span style=\"font-weight: bold\">online casino and sports betting brands</span>.</p>\n<p>We provide an<span> </span><span style=\"font-weight: bold\">all-in-one platform</span><span> </span>that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful.</p>\n<p><br></p>\n<p>Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer<span> </span><span style=\"font-weight: bold\">managed services</span><span> </span>such as Payments, CRM, Customer Support, KYC &amp; Fraud, Affiliates, and Casino &amp; Sportsbook Management.</p>\n<p><br></p>\n<p>This allows our partners to<span> </span><span style=\"font-weight: bold\">focus on growing their brand</span>, while we support the<span> </span><span style=\"font-weight: bold\">technology and core operational functions</span><span> </span>of the platform.</p>\n<p><br></p>\n<p>But what truly sets us apart is<span> </span><span style=\"font-weight: bold\">our people</span>.</p>\n<p><br></p>\n<p>We are a team of<span> </span><span style=\"font-weight: bold\">190+ Campeones from 17+ nationalities</span>, bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being<span> </span><span style=\"font-weight: bold\">people-first</span>, building<span> </span><span style=\"font-weight: bold\">trust</span>, embracing<span> </span><span style=\"font-weight: bold\">meraki</span>, fostering<span> </span><span style=\"font-weight: bold\">team spirit</span>, and adopting a<span> </span><span style=\"font-weight: bold\">growth mindset</span>, both as individuals and as a company.</p>\n<p>We’ve been recognized among the<span> </span><span style=\"font-weight: bold\">Best Workplaces in Europe 2024</span>, consistently ranked as a<span> </span><span style=\"font-weight: bold\">Best Workplace in Greece (2021–2025)</span>, certified as a<span> </span><span style=\"font-weight: bold\">Great Place to Work for 6 consecutive years</span>, and awarded as<span> </span><span style=\"font-weight: bold\">Best Workplace for Women Hellas 2026</span><span> </span>and<span> </span><span style=\"font-weight: bold\">Best Workplace in Tech Hellas 2025</span>.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Ready to build this journey together? Your story starts here!</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the Role</span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>We are currently looking for a talented </span><span style=\"font-weight: bold\"><span>Customer Support Executive</span></span><span> to provide enhanced customer services.</span><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>Responsibilities:</span></span><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Provide fast, friendly, and professional support to players via live chat</span><span> and</span><span> email</span><span>.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Assist</span><span> customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Ability to call customers </span><span>when necessary.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Ensure compliance with responsible gaming and regulatory requirements in every interaction.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Escalate complex issues to relevant departments (Payments, Fraud, Technical, </span><span>Marketing </span><span>etc</span><span>) when needed.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Accurately document customer interactions and </span><span>maintain</span><span> records in the CRM system.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Proactively </span><span>identify</span><span> and report technical issues, bugs, or suspicious activity.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Collaborate with other team members to ensure 24/7 seamless customer support.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Stay updated with new games, promotions, and site features to provide </span><span>accurate</span><span> information.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Contribute to a positive player experience by </span><span>demonstrating</span><span> empathy, patience, and problem-solving skills.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Adhere to </span><span>Kpis</span><span> and quality standards.</span></span><span> </span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span>Requirements:</span></span><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Previous experience in customer service, call center, or support role is an advantage.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span><span>Fluent in English</span></span></span><span><span> (written and spoken).</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span> Knowledge of an </span><span>additional</span><span> language (e.g., Spanish, German, French, Italian, </span><span>Portuguese, Finnish, Swedish</span><span>, etc.) is a strong advantage.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Tech-savvy and comfortable using multiple software systems simultaneously</span><span> </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Strong multitasking and problem-solving ability.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Ability to stay calm and professional under pressure.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Good organizational skills and attention to detail.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>Team-oriented with flexibility to work shifts, including evenings, nights, weekends, and holidays</span><span>, if required.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span>A customer-first mindset with empathy and patience.</span><span> </span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span style=\"font-weight: bold\">What We Offer:</span> </span><span><br></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Competitive remuneration package &amp; bonus scheme</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Access to LinkedIn Learning programs as well as funding to educational programs of your choice</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Private Medical insurance &amp; Access to a 24/7 Employee Assistance Program</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monthly allowance for orders via the Wolt App &amp; free drinks and snacks at the office</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coverage of your public transportation expenses and gym membership</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Paid educational leave</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Hybrid working model</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Modern offices in the center of Athens</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">360 feedbacks for Constant personal and professional development</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Birthdays are always a day off!</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Diversity, Equity &amp; Inclusion</span></p>\n<p><br></p>\n<p>At Campeón Gaming, we believe every story deserves to be heard and valued. We are proud signatories of the Diversity Charter Greece, reinforcing our commitment to a culture of equality, respect, and inclusion.</p>\n<p>We welcome and celebrate people of all backgrounds, experiences, and perspectives. For us, diversity is not just a principle. It’s a strength that drives innovation, connection, and collective success.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Every story deserves a shared journey. Ready to be a Campe</span><span style=\"font-weight: bold\">ό</span><span style=\"font-weight: bold\">n?</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>",
    "compensation": null,
    "departmentId": "18460",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Support Agent",
    "departmentLabel": "Customer Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://campeon.bamboohr.com/careers/253",
    "employmentStatusLabel": "Full-Time"
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}