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HomeCompanies647D3B1CB2B86839C905E6DFC07A9382Lead Nurse Practitioner - Primary Care Equity Health

Lead Nurse Practitioner - Primary Care Equity Health

647D3B1CB2B86839C905E6DFC07A9382 · Greenville SC - Greenville, SC 29605; 1003 Grove Road, Greenville, SC, 29605, USA · Active · Paycom ATS

Job facts

FieldValue
Company647D3B1CB2B86839C905E6DFC07A9382
TitleLead Nurse Practitioner - Primary Care Equity Health
Normalized title-
Department / team-
LocationGreenville, SC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-04 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Linked records

Company647D3B1CB2B86839C905E6DFC07A9382
Source92fb7e97-88d4-446d-9591-112304605053
ATS providerPaycom ATS

Description

Description Equity Health defragments a siloed system by providing accessible primary care, care navigation, and advanced care planning. This approach is changing the healthcare model with outcomes of reduced hospitalizations and ER visits, as well as an increase in overall patient and employee satisfaction. We are a team of providers, nurses, and therapists who deliver exceptional primary care where and when you need. Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story. We provide excellent benefits including: Medical, Vision, and Dental plans through BCBS 28 days of Paid Time Off Excellent mileage reimbursement rate 403b Retirement plan with matching Focused programs honoring Veteran patients Best Orientation and Onboarding program you’ve experienced Essential Functions Essential Duties Oversees, directs, and supervises (with the Medical Director) the nurse practitioners of Medical Services programs with VIA Participates in organizational planning as it pertains to NPs for strategic planning and operational growth. Provides policy and procedure development and oversight. Analyzes Medical Services data to identify trends and makes recommendations for modifications of practice based on analysis. Assists in the orientating, forecasting, planning, evaluating, and setting of objectives for programmatic services. Oversees staffing levels and allocates resources as appropriate to meet programmatic needs for hospice and palliative needs. Assists practice manager in following up on coverage for staff turnover and PTO. Oversees and develops orientation for nurse practitioners for primary and palliative care with leadership. Ensures ongoing updates to orientation as standards and best practice guidelines change. Conducts weekly or biweekly 1:1 meeting with designated nurse practitioners to address gaps, concerns and ensure clinical expectations are met. PRN NP’s will need a meeting once per year to assess engagement to continue participating in employment with VIA. Completes quarterly ride-along with nurse practitioners to ensure updates competencies and clinical standards. Leads, creates, and participates in nurse practitioner monthly meetings with leadership. Collaborates with medical director around issues of patient care, supervision, and support of nurse practitioners. Participates in regular departmental meetings for updates and best practices. Ensures compliance with legal, regulatory clinical policies, protocols and procedure based off NC/SC nursing practice. Ensures NC monthly quality supervisory. Assists with the training, onboarding, and development of nurse practitioners. Monitors monthly productivity standards of nurse practitioners, including visits and billing expectations. Monitors and evaluates nurse practitioner competency in documenting in the EMR (eClinicalWorks) Monitors and ensures team dynamics in supervising NP teams, i.e., Nursing, SW interactions Ensures supervising NPs uphold VIA conduct and standards of practice Serves on committees as appropriate. Serves on regional hospice and palliative care work groups as assigned. Provides community education on topics about primary, palliative and end of life care. Participates in ongoing professional development Maintains own clinical competency by having 0.6 clinical time. Participates in on-call rotation of NP’s. May perform other duties as required. Qualifications Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Minimum Qualifications A Master’s Degree in nursing. Experience in training in primary or palliative care, symptom management and/or recent hospital experience. Experience with program management is desired. Current, active, and unrestricted license NC license as Registered Nurse (RN), and official recognition as Nurse Practitioner from NC Board of Nursing. Current and unrestricted DEA and Basic Life Support required. Minimum 5 - 10 years of experience with increasing management responsibilities. Proficiency in Microsoft Office is required; experience of program development and grant preparation desired.

Full job record

Job IDc9b8a018ed3d16c43f6d4b11122b02e56111e953
Org ID1356d196-3015-4664-8000-20919511bf1c
Source ID92fb7e97-88d4-446d-9591-112304605053
Board ID92fb7e97-88d4-446d-9591-112304605053
Providerpaycom
Provider Job Key410281
TitleLead Nurse Practitioner - Primary Care Equity Health
Normalized Title
Statusactive
Activeyes
Location TextGreenville SC - Greenville, SC 29605; 1003 Grove Road, Greenville, SC, 29605, USA
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionSC
CityGreenville
Salary RawDescription Equity Health defragments a siloed system by providing accessible primary care, care navigation, and advanced care planning. This approach is changing the healthcare model with outcomes of reduced hospitalizations and ER visits, as well as an increase in overall patient and employee satisfaction. We are a team of providers, nurses, and therapists who deliver exceptional primary care where and when you need. Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story. We provide excellent benefits including: Medical, Vision, and Dental plans through BCBS 28 days of Paid Time Off Excellent mileage reimbursement rate 403b Retirement plan with matching Focused programs honoring Veteran patients Best Orientation and Onboarding program you’ve experienced Essential Functions Essential Duties Oversees, directs, and supervises (with the Medical Director) the nurse practitioners of Medical Services programs with VIA Participates in organizational planning as it pertains to NPs for strategic planning and operational growth. Provides policy and procedure development and oversight. Analyzes Medical Services data to identify trends and makes recommendations for modifications of practice based on analysis. Assists in the orientating, forecasting, planning, evaluating, and setting of objectives for programmatic services. Oversees staffing levels and allocates resources as appropriate to meet programmatic needs for hospice and palliative needs. Assists practice manager in following up on coverage for staff turnover and PTO. Oversees and develops orientation for nurse practitioners for primary and palliative care with leadership. Ensures ongoing updates to orientation as standards and best practice guidelines change. Conducts weekly or biweekly 1:1 meeting with designated nurse practitioners to address gaps, concerns and ensure clinical expectations are met. PRN NP’s will need a meeting once per year to assess engagement to continue participating in employment with VIA. Completes quarterly ride-along with nurse practitioners to ensure updates competencies and clinical standards. Leads, creates, and participates in nurse practitioner monthly meetings with leadership. Collaborates with medical director around issues of patient care, supervision, and support of nurse practitioners. Participates in regular departmental meetings for updates and best practices. Ensures compliance with legal, regulatory clinical policies, protocols and procedure based off NC/SC nursing practice. Ensures NC monthly quality supervisory. Assists with the training, onboarding, and development of nurse practitioners. Monitors monthly productivity standards of nurse practitioners, including visits and billing expectations. Monitors and evaluates nurse practitioner competency in documenting in the EMR (eClinicalWorks) Monitors and ensures team dynamics in supervising NP teams, i.e., Nursing, SW interactions Ensures supervising NPs uphold VIA conduct and standards of practice Serves on committees as appropriate. Serves on regional hospice and palliative care work groups as assigned. Provides community education on topics about primary, palliative and end of life care. Participates in ongoing professional development Maintains own clinical competency by having 0.6 clinical time. Participates in on-call rotation of NP’s. May perform other duties as required. Qualifications Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Minimum Qualifications A Master’s Degree in nursing. Experience in training in primary or palliative care, symptom management and/or recent hospital experience. Experience with program management is desired. Current, active, and unrestricted license NC license as Registered Nurse (RN), and official recognition as Nurse Practitioner from NC Board of Nursing. Current and unrestricted DEA and Basic Life Support required. Minimum 5 - 10 years of experience with increasing management responsibilities. Proficiency in Microsoft Office is required; experience of program development and grant preparation desired.
Salary Min
Salary Max
Salary Currency
Salary Periodweek
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=410281&clientkey=647D3B1CB2B86839C905E6DFC07A9382
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=410281&clientkey=647D3B1CB2B86839C905E6DFC07A9382
First Seen At2026-05-31 19:07:13Z
Last Seen At2026-06-06 09:52:07Z
Last Checked At2026-06-06 09:52:07Z
Last Changed At2026-05-31 19:07:13Z
Inactive At
Source Posted At2026-05-04 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=647D3B1CB2B86839C905E6DFC07A9382/date=2026-06-06/2026-06-06T09-52-06-353Z-195f861b6055e285cc440908b1e4979b35a80c2869bb13266adc5a6d2f524ccc.json
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    "description": "<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:11.0pt\">Equity Health defragments a siloed system by providing accessible primary care, care navigation, and advanced care planning. This approach is changing the healthcare model with outcomes of reduced hospitalizations and ER visits, as well as an increase in overall patient and employee satisfaction. <b>We are a team of providers, nurses, and therapists who deliver exceptional primary care where and when you need.</b></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\">Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.</span></b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\">We provide excellent benefits including:</span></b></span></span></span></span>\r\n\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list 1.0in\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\">Medical, Vision, and Dental plans through BCBS</span></b></span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list 1.0in\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\">28 days of Paid Time Off</span></b></span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list 1.0in\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\">Excellent mileage reimbursement rate&nbsp;</span></b></span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list 1.0in\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\">403b Retirement plan with matching</span></b></span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list 1.0in\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\">Focused programs honoring Veteran patients</span></b></span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list 1.0in\"><span style=\"font-family:Aptos,sans-serif\"><b><span style=\"font-size:11.0pt\">Best Orientation and Onboarding program you&rsquo;ve experienced</span></b></span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b>Essential Functions</b></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:4px\">\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><i><span style=\"font-size:9.0pt\">Essential Duties </span></i></b></span></span></span>\r\n\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Oversees, directs, and supervises (with the Medical Director) the nurse practitioners of Medical Services programs with VIA </span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Participates in organizational planning as it pertains to NPs for strategic planning and operational growth.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Provides policy and procedure development and oversight.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Analyzes Medical Services data to identify trends and makes recommendations for modifications of practice based on analysis.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Assists in the orientating, forecasting, planning, evaluating, and setting of objectives for programmatic services.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Oversees staffing levels and allocates resources as appropriate to meet programmatic needs for hospice and palliative needs.</span></span></span></span>\r\n\t\t<ul style=\"list-style-type:square\">\r\n\t\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Assists practice manager in following up on coverage for staff turnover and PTO.</span></span></span></span></li>\r\n\t\t</ul>\r\n\t\t</li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Oversees and develops orientation for nurse practitioners for primary and palliative care with leadership.</span></span></span></span>\r\n\t\t<ul style=\"list-style-type:square\">\r\n\t\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Ensures ongoing updates to orientation as standards and best practice guidelines change.</span></span></span></span></li>\r\n\t\t</ul>\r\n\t\t</li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Conducts weekly or biweekly 1:1 meeting with designated nurse practitioners to address gaps, concerns and ensure clinical expectations are met.</span></span></span></span>\r\n\t\t<ul style=\"list-style-type:square\">\r\n\t\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">PRN NP&rsquo;s will need a meeting once per year to assess engagement to continue participating in employment with VIA.</span></span></span></span></li>\r\n\t\t</ul>\r\n\t\t</li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Completes quarterly ride-along with nurse practitioners to ensure updates competencies and clinical standards.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Leads, creates, and participates in nurse practitioner monthly meetings with leadership.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Collaborates with medical director around issues of patient care, supervision, and support of nurse practitioners.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Participates in regular departmental meetings for updates and best practices.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Ensures compliance with legal, regulatory clinical policies, protocols and procedure based off NC/SC nursing practice.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Ensures NC monthly quality supervisory.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Assists with the training, onboarding, and development of nurse practitioners.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Monitors monthly productivity standards of nurse practitioners, including visits and billing expectations.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Monitors and evaluates nurse practitioner competency in documenting in the EMR (eClinicalWorks)</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Monitors and ensures team dynamics in supervising NP teams, i.e., Nursing, SW interactions</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Ensures supervising NPs uphold VIA conduct and standards of practice</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Serves on committees as appropriate.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Serves on regional hospice and palliative care work groups as assigned.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Provides community education on topics about primary, palliative and end of life care.</span></span></span></span><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Participates in ongoing professional development</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Maintains own clinical competency by having 0.6 clinical time.</span></span></span></span></li>\r\n\t\t<li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:9.0pt\">Participates in on-call rotation of NP&rsquo;s.</span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li style=\"margin-bottom:4px; margin-left:8px\">\r\n\t<p style=\"margin-bottom:4px\"><span style=\"font-size:12pt\"><span style=\"line-height:normal\"><span style=\"font-family:Aptos,sans-serif\"><b><i><span style=\"font-size:9.0pt\">May perform other duties as required.</span></i></b></span></span></span></p>\r\n\t</li>\r\n</ul>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Lead Nurse Practitioner - Primary Care Equity Health\",\"identifier\":\"J0LB04410281\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/647D3B1CB2B86839C905E6DFC07A9382/jobs/410281\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=647D3B1CB2B86839C905E6DFC07A9382\",\"datePosted\":\"2026-05-04\",\"description\":\"Job DetailsJob Location: Greenville SC - Greenville, SC 29605Position Type: Full TimeTravel Percentage: Up to 50% Job Shift: DayEquity Health defragments a siloed system by providing accessible primary care, care navigation, and advanced care planning. This approach is changing the healthcare model with outcomes of reduced hospitalizations and ER visits, as well as an increase in overall patient and employee satisfaction. 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