Client Services Specialist

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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.11.23/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.11.23/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\" style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>SUMMARY:</span></strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'><br>&nbsp;The Client Services Representative is responsible for supporting clients by providing an all-inclusive, comprehensive customer service experience that encompasses advanced support for issues with deliverables and client requests, answering a wide array of questions that range from general to specific about billing, product and services. The CSR demonstrates excellent customer relations and achieves a high level of quality results in a timely and efficient manner.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>ESSENTIAL FUNCTIONS:</span></strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'><br>&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><ul style=\"margin-bottom:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Handle incoming requests from customers regarding corporate services, ensuring that issues are resolved both promptly and accurately to achieve first contact resolution.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Responds to and resolve incoming client and affiliate requests, queries, issues and concerns via phone and email.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Make daily runs to the Secretary of State and other government agencies as needed.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Responsible for corporate filings including but not limited to the preparation, review and filing of: Articles of Incorporation/Organization, amendments, fictitious business name/assumed name filings, newspaper publications, annual reports, mergers and conversions, withdrawals and dissolutions, pre-clearance documents, tax clearance, reinstatements and revivals.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-downs, filing and tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Responsible for the preparation, review and filing of various UCC/lien filings, conducting UCC/lien/litigation/bankruptcy searches and copy retrievals, handling county recordings and other searches, and processing corporate document retrieval requests related to UCC requests.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Any other duties as assigned.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px;\"><strong><span style='font-family: \"Noto Sans\", sans-serif; color: rgb(66, 66, 66); background: white;'>COMPETENCIES, SKILLS AND ABILITIES:</span></strong></span></p><ul style=\"margin-bottom:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Ability to prepare routine administrative paperwork.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Ability to gather, organize, analyze, and compile data.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Knowledge of general corporate procedures and/or willingness to learn.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Knowledge of the Uniform Commercial Code and/or willingness to learn.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Ability to multi-task and effectively handle multiple time-sensitive projects.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Ability to work both independently and in a team environment.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Effective communication (verbal and written) and relationship building skills.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Must be very detail-oriented with strong organizational skills.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Must be very dependable</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Ability to be self-directed and work efficiently with minimal supervision.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Exceptional phone etiquette and professional demeanor.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px;\"><strong><span style='font-family: \"Noto Sans\", sans-serif; color: rgb(66, 66, 66); background: white;'>EDUCATION / EXPERIENCE:</span></strong></span></p><ul style=\"margin-bottom:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Associate degree or equivalent preferred. <strong>Minimum 2 years&rsquo; experience in customer service or legal industry</strong></span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Basic legal, paralegal, or document preparation/editing procedures, and/or willingness to learn.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Constantly strives to achieve excellence in day-to-day operations of respective department.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Works collaboratively with all members of management to resolve departmental and organizational challenges expeditiously, economically, professionally and with minimum disruption to the practice.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: Calibri, sans-serif; color: rgb(89, 89, 89);\"><span style='font-family: \"Noto Sans\", sans-serif; background: white;'>Team player approach.</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>SUPERVISORY RESPONSIBILITIES:</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>This role is not a supervisor position.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>LANGUAGE SKILLS:</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>Ability to effectively present information and respond to questions from internal and external customers whose first language is English.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>CERTIFICATES, LICENSES, REGISTRATIONS:</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>None</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>PHYSICAL DEMANDS</span></strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>:</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>WORK ENVIRONMENT</span></strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>:</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>TRAVEL REQUIREMENTS</span></strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>:</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>This position does not require travel.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>OTHER DUTIES</span></strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>:</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to the job at any time with or without notice.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>AAP/EEO STATEMENT:</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>EOE Employer/Vet/Disabled.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>If you require reasonable accommodation in the application process, please contact Human Resources for assistance. All other applications must be submitted online.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>Job Type: Full-time</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Noto Sans\",sans-serif;color:#424242;background:white;'>Pay: Based on experience.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Arial Nova\",sans-serif;'>&nbsp;</span></p></div></div>\n    </div>\n  \n",
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