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HomeCompanies2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001Senior Records Representative

Senior Records Representative

2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001 · Houston, TX, US, Houston, TX · On Site · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
Company2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001
TitleSenior Records Representative
Normalized title-
Department / team-
LocationHouston, TX, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-05 / 2026-06-03

Related slices

PageWhat it containsOpen
Company jobsActive postings from 2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Houston.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001
Source52bf9a34-0e64-4ba6-9d06-a11108fdfa08
ATS providerADP Workforce Now Recruiting

Description

Are you an experienced customer service professional with strong communication skills and a keen eye for detail? U.S. Legal Support is looking for a Senior Records Representative to join our team! In this role, you will be responsible for handling escalations, training new employees, and managing record retrieval processes while ensuring excellent customer service. 📍 Location: Onsite - Houston, TX (Greenspoint) 🕒 Schedule: Monday - Friday, Standard Business Hours Key Responsibilities: Customer & Custodian Relations: Respond to inbound and outbound calls and emails while managing escalations and the “do not call” list. Communicate with custodians to confirm receipt of record requests and ensure timely delivery. Establish and maintain effective and cooperative working relationships with customers, clients, and custodians. Advise custodians on necessary actions and strategies for record collections. Act as a liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval. Operational Excellence: Track and update records using CRM software, ensuring accuracy and compliance. Monitor outstanding requests and overdue records, taking appropriate action for resolution. Maintain detailed documentation of custodian interactions, inquiries, and resolutions. Organize follow-ups, escalation calls, and coordinate with supervisors as needed. Ensure that all processes align with company policies and quality standards. E ducation & Experience: 2-4 years of experience in a fast-paced customer service contact environment (B2B preferred). Proven success in collections and/or customer service with a stable work history. Customer Relationship Management (CRM) software experience required. High School Diploma or equivalent required; relevant college coursework or certification preferred. Perks & Benefits: At U.S. Legal Support, we offer a comprehensive benefits package, including: Medical, Dental, and Vision insurance. 401(k) with company match. Paid Time Off (PTO) and 9 paid holidays. Paid Parental Leave. Short- and Long-Term Disability. Employee Assistance Program. Flexible Spending Accounts and Commuter Benefits. If you are a motivated and results-driven professional looking to make a significant impact, apply today!

Full job record

Job IDc9aed58bf4f550593be5f2fc5b7dd4256f7710d8
Org ID0a66c159-bbfa-4842-961a-d0d63571e32f
Source ID52bf9a34-0e64-4ba6-9d06-a11108fdfa08
Board ID52bf9a34-0e64-4ba6-9d06-a11108fdfa08
Provideradp_workforcenow
Provider Job Key561278
TitleSenior Records Representative
Normalized Title
Statusdeleted
Activeno
Location TextHouston, TX, US, Houston, TX
Department
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionTX
CityHouston
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2e99fbf7-fb35-4e23-a3e9-d325f3ed4e7f&ccId=19000101_000001&lang=en_US&type=JS&jobId=561278&jwId=9200996632803_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2e99fbf7-fb35-4e23-a3e9-d325f3ed4e7f&ccId=19000101_000001&lang=en_US&type=JS&jobId=561278&jwId=9200996632803_1
First Seen At2026-06-03 08:31:13Z
Last Seen At2026-06-03 08:31:13Z
Last Checked At2026-06-05 02:27:28Z
Last Changed At2026-06-05 02:27:28Z
Inactive At2026-06-05 02:27:28Z
Source Posted At2026-06-02 17:51:00Z
Source Updated At
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=2e99fbf7-fb35-4e23-a3e9-d325f3ed4e7f|19000101_000001/date=2026-06-03/2026-06-03T08-31-12-522Z-8595693cd6edf0a7eb4e409b55ec0288be871b9f871f83846f639e952e22ab0d.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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