Home › Companies › 2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001 › Senior Records Representative
Senior Records Representative
2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001 · Houston, TX, US, Houston, TX · On Site · Deleted · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001 |
| Title | Senior Records Representative |
| Normalized title | - |
| Department / team | - |
| Location | Houston, TX, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-02 / 2026-06-03 |
| Changed / last seen | 2026-06-05 / 2026-06-03 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Houston. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 2e99fbf7 Fb35 4e23 A3e9 D325f3ed4e7f 19000101 000001 |
| Source | 52bf9a34-0e64-4ba6-9d06-a11108fdfa08 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Are you an experienced customer service professional with strong communication skills and a keen eye for detail? U.S. Legal Support is looking for a Senior Records Representative to join our team! In this role, you will be responsible for handling escalations, training new employees, and managing record retrieval processes while ensuring excellent customer service.
📍 Location: Onsite - Houston, TX (Greenspoint)
🕒 Schedule: Monday - Friday, Standard Business Hours
Key Responsibilities:
Customer & Custodian Relations:
Respond to inbound and outbound calls and emails while managing escalations and the “do not call” list.
Communicate with custodians to confirm receipt of record requests and ensure timely delivery.
Establish and maintain effective and cooperative working relationships with customers, clients, and custodians.
Advise custodians on necessary actions and strategies for record collections.
Act as a liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval.
Operational Excellence:
Track and update records using CRM software, ensuring accuracy and compliance.
Monitor outstanding requests and overdue records, taking appropriate action for resolution.
Maintain detailed documentation of custodian interactions, inquiries, and resolutions.
Organize follow-ups, escalation calls, and coordinate with supervisors as needed.
Ensure that all processes align with company policies and quality standards.
E ducation & Experience:
2-4 years of experience in a fast-paced customer service contact environment (B2B preferred).
Proven success in collections and/or customer service with a stable work history.
Customer Relationship Management (CRM) software experience required.
High School Diploma or equivalent required; relevant college coursework or certification preferred.
Perks & Benefits: At U.S. Legal Support, we offer a comprehensive benefits package, including:
Medical, Dental, and Vision insurance.
401(k) with company match.
Paid Time Off (PTO) and 9 paid holidays.
Paid Parental Leave.
Short- and Long-Term Disability.
Employee Assistance Program.
Flexible Spending Accounts and Commuter Benefits.
If you are a motivated and results-driven professional looking to make a significant impact, apply today!
Full job record
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| Source ID | 52bf9a34-0e64-4ba6-9d06-a11108fdfa08 |
| Board ID | 52bf9a34-0e64-4ba6-9d06-a11108fdfa08 |
| Provider | adp_workforcenow |
| Provider Job Key | 561278 |
| Title | Senior Records Representative |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Houston, TX, US, Houston, TX |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Houston |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2e99fbf7-fb35-4e23-a3e9-d325f3ed4e7f&ccId=19000101_000001&lang=en_US&type=JS&jobId=561278&jwId=9200996632803_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2e99fbf7-fb35-4e23-a3e9-d325f3ed4e7f&ccId=19000101_000001&lang=en_US&type=JS&jobId=561278&jwId=9200996632803_1 |
| First Seen At | 2026-06-03 08:31:13Z |
| Last Seen At | 2026-06-03 08:31:13Z |
| Last Checked At | 2026-06-05 02:27:28Z |
| Last Changed At | 2026-06-05 02:27:28Z |
| Inactive At | 2026-06-05 02:27:28Z |
| Source Posted At | 2026-06-02 17:51:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=2e99fbf7-fb35-4e23-a3e9-d325f3ed4e7f|19000101_000001/date=2026-06-03/2026-06-03T08-31-12-522Z-8595693cd6edf0a7eb4e409b55ec0288be871b9f871f83846f639e952e22ab0d.json |
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