Maintenance Contracts Manager

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    "id": "164",
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    "departmentId": "18424",
    "locationType": "2",
    "jobOpeningName": "Maintenance Contracts Manager ",
    "departmentLabel": "Management",
    "employmentStatusLabel": "Full Time"
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    "location": {
      "city": "Hertford",
      "state": "Hertfordshire",
      "postalCode": "SG13 7NW",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-06-16",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Who We Are</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\">The Role</span> </span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">The Maintenance Contract Manager holds day-to-day operational, technical and commercial accountability  for a consolidated portfolio of compliance and reactive work across two priority G15 Housing Association clients- L&amp;Q (London &amp; Quadrant) and NHG (Notting Hill Genesis) – and is complemented by a long tail of ad-hoc and standing accounts in social housing. Scope covers Fixatex’ s L&amp;Q Emergency Lighting, Portable Appliance Testing (PAT) Programme and Reactive maintenance contracts and the Emergency Lighting, FRA and Portable Appliance Testing (PAT) programmes on the NHG contract and all day-to-day reactive maintenance across the Rest of Business client book. Reporting to the Head of Operations, the post-holder is Fixatex’s primary point of contact for L&amp;Q’s and NHG’s M&amp;E Contract Management staff and leads a multi-disciplinary team including supervisors, administrators, engineers and sub-contractors. The Post Holder is accountable for KPI/SLA performance, statutory compliance, P&amp;L delivery and client retention across the portfolio. </span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold\">Responsibilities and Accountabilities </span> </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Own end-to-end day-to-day delivery of Fixatex’s L&amp;Q Emergency Lighting Lots 1 (East London) and 4 (North West England) – approximately 1,503 properties of testing, remedial and reactive scope – under the JCT MTC 2016 form of contract.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Own delivery of the Emergency Lighting and PAT programmes of NHG’s Periodic Inspection, Testing and Reporting contract.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Own all day-to-day reactive and planned maintenance contracts across the Rest of Business portfolio – manage the multi-trade engineer pool, dispatch reactive jobs to first-time-fix, run the on-call rota for out-of-hours response and resolve customer requests across the book.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Plan, schedule and supervise teams managing the reactive and planned works meeting the contractual cycle and client KPI’s and SLAs..</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Ensure 100% statutory and standards compliance across the EL, PAT and LPS scope </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Lead, motivate and manage the dedicated team (Supervisors, Approved Electricians, Reactive Engineers, Administrators) – including resource planning, training and relevant competency management.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Manage the consolidated P&amp;L for the EL, PAT, LPS and reactive book – budget tracking, monthly forecasting, Schedule of Rates application and agreed spot-repair limits and quoting variations for client approval. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Ensure 100% statutory compliance across the portfolio against the applicable standards and regulations, including company policies and procedures. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Ensure issue of certification to clients within the contractually agreed turnaround. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Manage and own delivery end to end ALL FRA Actions brought into the Rest of Business structure for All Clients. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Identify and develop account growth opportunities within the maintenance scope and feed back to the Head of Operations and Business Development.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Attend all client meetings and produce necessary reports/ documentation prior to the meetings. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Drive client satisfaction – kept appointments, first-time fix, resident communications and Stage 1 complaint resolution in line with client’s complaints procedure.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Direct line and people management of Supervisors and administrators. You will follow the People Manager guide to ensure that you build a high performance team, create an accountable and values driven culture, and nurture the growth and development of team members</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.</span><span> </span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Qualifications  </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Required: Demonstrable track record managing an emergency lighting and / or compliance maintenance contract on social housing, public-sector or other regulated residential estates.</span><span> </span></span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Preferred: Detailed working knowledge of BS 7671, BS 5266, BS EN 62305, the IET Code of Practice for In-Service Inspection of Electrical Equipment (PAT)<span style=\"font-size: 12pt\"> </span></span>\n<ul></ul>\n</li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Preferred: Approved Electrician background or comparable hands-on M&amp;E technical foundation, with City &amp; Guilds 2391 (Initial and Periodic Inspection &amp; Testing) and 2382 (BS 7671: 18th Edition) – or recognised successor qualifications. </span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Preferred: SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate); working knowledge of CDM 2015 Principal Contractor duties.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Required: Proven P&amp;L / commercial responsibility on contracts or portfolios of c. £1m+ annual turnover, including Schedule of Rates pricing, monthly forecasting, applications for payment and self-certification within agreed limits.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Preferred: Multi-client account-management experience, with the ability to act as primary point of contact for two priority housing-association clients (L&amp;Q and NHG) simultaneously while supervising a wider reactive book.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Preferred: Prior experience working with L&amp;Q (London &amp; Quadrant) or NHG (Notting Hill Genesis) or another G15 housing association.</span><span> </span><br><br><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">Key Performance Indicators / Accountabilities  </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>SLA compliance – meet or exceed client’s contractual responses, Compliancy figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>L&amp;Q EL reactive performance – ≥95% of reactive orders attended and quoted (if required) within 5 days; ≥90% of reactive remedials completed within 20 days.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>L&amp;Q PAT Programme – 100% Compliance</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>NHG EL and PAT compliance – 100% of annual EL drain-downs and monthly flick tests completed on schedule; 100% of NHG-owned portable appliances tested and 100% of certificates issued in PDF to the NHG software portal within 5 working days of inspection.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>LPS servicing – 100% on-time completion of the annual BS EN 62305 inspection and electrical testing programme; 100% of LPS certificates issued within the contractually agreed turnaround.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Reactive maintenance – first-time-fix above agreed target across the Rest of Business book; OOH callouts triaged and dispatched within the agreed SLA; callbacks below agreed threshold.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Consolidated P&amp;L – deliver gross margin within ±2% of agreed annual budget across the L&amp;Q EL, NHG EL/PAT, LPS and reactive book; zero unapproved variances above the self-certification limit; monthly applications for payment submitted and reconciled on time.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Health &amp; Safety – zero RIDDOR-reportable incidents; 100% pass rate on internal and client H&amp;S audits; all RAMS / Construction Phase Plans in place before site works commence; van stock of basic EL maintained as a temporary fire-compartment cover.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Legislative &amp; regulatory compliance – ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Resident experience &amp; complaints – meet or exceed agreed L&amp;Q and NHG resident-satisfaction targets.</span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\"><span>Team performance – voluntary attrition below 12% per annum; 100% of operatives holding valid DBS, scope-appropriate qualifications and current competency records.</span><span> </span></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\">What We Offer</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\">At Fixatex, we believe great work deserves great rewards. You can expect:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Competitive salary based on experience</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Private healthcare contribution and life assurance</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Discretionary bonus</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Car allowance</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">25 days annual leave plus bank holidays </span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Supportive sick pay and wellbeing policies</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Test equipment and PPE provided</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Ongoing training and development in our purpose-built training centre</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0)\">A genuine team environment where everyone’s input matters</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">A supportive workplace that recognises the need for flexibility</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">Regular team events and celebrations</span></li>\n<li><span style=\"color: rgb(0, 0, 0)\">£1000 employee referral scheme</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Our Values</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">We’re proud of the culture we’ve built and are looking for people who live by our values:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Care like it’s family</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Ownership at every level</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">One team with integrity</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Keep raising the bar</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\">We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.</span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\">Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-weight: bold\"><br></span></p>",
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