Global Customer Quality Manager

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    "ExternalDescriptionStr": "<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p><strong><u>POSITION SUMMARY</u></strong>&nbsp;</p>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p>The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end-to-end management of customer quality issues, ensuring effective resolution, robust read-across deployment, and prevention of recurrence across all regions and product lines</p>\n <p>&nbsp;</p>\n <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong><u>RESPONSIBILITIES&nbsp;</u></strong>&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Customer Issue Management</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Serve as the primary global interface for customer quality issues and escalations&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Ensure rapid containment, clear communication, and timely resolution of all customer complaints&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Lead customer reviews, reporting, and executive-level updates on issue status&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Problem Solving &amp; 8D Leadership</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Own and enforce disciplined problem-solving using 8D, 5-Why, and root cause methodologies&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Ensure quality of root cause, corrective actions, and verification of effectiveness&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Drive standardization of problem-solving across all plants and regions&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Global Read-Across Deployment</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Lead structured <strong>read-across process</strong> to prevent recurrence across similar products, processes, and locations&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Ensure actions are deployed, validated, and sustained globally&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Identify systemic risks and proactively eliminate them&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Cross-Functional Coordination</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Collaborate with Manufacturing, Supplier Quality, Engineering, and Field Service teams&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Ensure alignment between customer issues and internal corrective actions&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Drive accountability across regions and functions&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Performance Monitoring &amp; Reporting</strong>&nbsp;&nbsp;</p>\n  </div>\n </div>\n <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Track and report key metrics such as Customer Complaints, FPY/FFPY, COPQ, and response timing&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Identify trends and drive proactive improvements&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Support digital dashboards and real-time visibility (QMS / BI tools)&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p>&nbsp;<strong>Customer Relationship Management</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Build strong relationships with key customers&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Represent the organization in audits, reviews, and escalation meetings&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Drive customer confidence through transparency and execution&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p>&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong><u>QUALIFICATIONS</u></strong>&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>7+ years in Quality, Manufacturing, or Customer Quality roles&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Experience managing global customer accounts and escalations&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Experience in automotive, industrial, or data center manufacturing environments&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Proven ability to lead cross-functional teams in high-pressure situations&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Strong communication skills with ability to interface at executive levels&nbsp;</li>\n   </ul>\n   <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n    <div style=\"margin:0px;padding:0px\">\n     <p><strong><u>EDUCATION AND CERTIFICATIONS</u></strong>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>7+ years in Quality, Manufacturing, or Customer Quality roles&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Experience managing global customer accounts and escalations&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n   </div>\n   <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Experience in automotive, industrial, or data center manufacturing environments&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Proven ability to lead cross-functional teams in high-pressure situations&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Strong communication skills with ability to interface at executive levels&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <p><strong><u>PHYSICAL REQUIREMENTS</u></strong>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>No Special Physical Requirements&nbsp;</li>\n     </ul>\n    </div>\n   </div>\n  </div>\n </div>\n</div>",
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