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Referral Supervisor

Tryonmedicalpartners · Charlotte, NC, 28210 · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyTryonmedicalpartners
TitleReferral Supervisor
Normalized title-
Department / team-
LocationCharlotte, NC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-06-10 / 2026-06-11
Changed / last seen2026-06-11 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from Tryonmedicalpartners.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Charlotte.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyTryonmedicalpartners
Sourceaa98d5de-f987-4754-b050-8c6ae282a0a6
ATS providerJazzHR / ApplyToJob

Description

Referral Supervisor   General Job Summary:   The Supervisor, Referrals oversees day-to-day operations of the centralized referral authorization function, ensuring timely, accurate, and efficient processing of referral requests. This role leads a team responsible for referral coordination and authorization activities, supporting patient access to care while maintaining compliance with payer requirements and organizational standards. The Supervisor drives workflow consistency, team performance, and quality outcomes, while supporting training, audit readiness, and continuous improvement across referral operations. (This is a full time position that will support our TPC team at Southpark Monday to Friday 8 am to 5 PM) Primary Job Responsibilities:   Referral Operations & Workflow Management Coordinates and supervises daily referral authorization activities, ensuring timely processing of referral requests from clinics Assigns and prioritizes work to support efficient workflow and patient access to specialty care Monitors referral status and facilitates resolution to ensure timely authorization and scheduling Ensures adherence to standardized referral workflows, payer requirements, and documentation standards Maintains clinician distribution lists and workflow assignments to support efficient referral routing People Leadership & Team Development Supervises referral team members, including scheduling, timekeeping, and attendance management Conducts regular check-ins and performance evaluations to support accountability and development Participates in recruitment, interviewing, hiring, onboarding, and training of referral staff Provides coaching and feedback to ensure consistency, accuracy, and strong performance Partners with leadership and Human Resources to address performance concerns and implement corrective action as needed Promotes team engagement through recognition and a supportive, service-oriented environment Quality, Compliance & Audit Readiness Monitors quality metrics, including rework rates, error trends, and audit findings Oversees audit processes and ensures compliance with organizational policies and payer requirements Identifies gaps in performance and partners with leadership to develop and implement corrective action plans Ensures accurate documentation, referral processing, and adherence to established standards Operational Performance & Issue Resolution Monitors team productivity and workflow efficiency, addressing barriers to performance in a timely manner Troubleshoots clinician and clinic concerns related to referral processes and escalates issues as needed Serves as a subject matter resource for referral workflows, policies, and payer requirements Ensures timely resolution of issues impacting patient access or referral completion Training, Workflow Standardization & Process Improvement Supports development and reinforcement of standardized workflows and training materials Ensures team members are fully onboarded, trained, and aligned with current processes and expectations Identifies opportunities for process improvements and implements changes to improve efficiency, accuracy, and patient access Promotes consistency in referral processing and reduces rework through clear workflows and expectations Education and Experience Required High School diploma or equivalent Experience in a medical office or healthcare setting supporting referral coordination, scheduling, or patient access Experience using electronic health records (EHR systems) Strong organizational, problem-solving, and communication skills Experience working with payer authorization or referral processes Preferred Associate degree or equivalent combination of education and experience Experience in centralized referral or authorization functions Experience in a lead or supervisory role Experience with quality monitoring, audits, or process improvement Physical Requirements Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support weight of 35 pounds. Ability to concentrate on details. Use of computers for long periods of time.

Full job record

Job IDc984e8ddc921d0c410d595bc71822f949c56b7b6
Org ID885d473a-3d22-4931-8b38-c546ac9ffc14
Source IDaa98d5de-f987-4754-b050-8c6ae282a0a6
Board IDaa98d5de-f987-4754-b050-8c6ae282a0a6
Providerjazzhr
Provider Job KeynK0mtlmlMH
TitleReferral Supervisor
Normalized Title—
Statusactive
Activeyes
Location TextCharlotte, NC, 28210
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNC
CityCharlotte
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://tryonmedicalpartners.applytojob.com/apply/nK0mtlmlMH/Referral-Supervisor
Apply URLhttps://tryonmedicalpartners.applytojob.com/apply/nK0mtlmlMH/Referral-Supervisor
First Seen At2026-06-11 11:59:11Z
Last Seen At2026-06-19 11:40:59Z
Last Checked At2026-06-19 11:40:59Z
Last Changed At2026-06-11 11:59:11Z
Inactive At—
Source Posted At2026-06-10 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=tryonmedicalpartners/date=2026-06-19/2026-06-19T11-40-57-015Z-fb2efe4a525e16b2709fbc7d7a870f888f13aa3ec761e8256eae3c539ccd503c.json
Event Fields
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  "source_hash": "8a70c49d145b77aa32cb734f1e46fcca132afae67b61187cc98053308af72e19",
  "last_changed_at": "2026-06-11T11:59:11.645Z",
  "active_status": "active"
}
Parsed Structured
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    "raw": "Charlotte, NC, 28210",
    "city": "Charlotte",
    "region": "NC",
    "country": "United States",
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    "confidence": 0.9
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T11:40:59.484Z",
  "launch_scope": {
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  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "url": "https://tryonmedicalpartners.applytojob.com/apply/jobs/details/nK0mtlmlMH?&",
    "heading": "Referral Supervisor",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://tryonmedicalpartners.applytojob.com/apply/nK0mtlmlMH/Referral-Supervisor",
    "description_html": "<div style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"font-size:22px;\"><u>Referral Supervisor </u></span></span></span></b></span></span></span></span><br> <div style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\">General Job Summary:</span></span></b><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">  </span></span></span></span></span></span><p><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">The Supervisor, Referrals oversees day-to-day operations of the centralized referral authorization function, ensuring timely, accurate, and efficient processing of referral requests. This role leads a team responsible for referral coordination and authorization activities, supporting patient access to care while maintaining compliance with payer requirements and organizational standards.</span></span><br><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">The Supervisor drives workflow consistency, team performance, and quality outcomes, while supporting training, audit readiness, and continuous improvement across referral operations.</span></span></span></span></p><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#2d2d2d;\"><em>(This is a full time position that will support our TPC team at Southpark Monday to Friday 8 am to 5 PM)</em></span></span></span><br><br><br><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\"><span style=\"font-size:18px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Primary Job Responsibilities:</span></span></span></span></span></b></span></span></span><br> </div><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Referral Operations & Workflow Management</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Coordinates and supervises daily referral authorization activities, ensuring timely processing of referral requests from clinics</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Assigns and prioritizes work to support efficient workflow and patient access to specialty care</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Monitors referral status and facilitates resolution to ensure timely authorization and scheduling</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ensures adherence to standardized referral workflows, payer requirements, and documentation standards</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Maintains clinician distribution lists and workflow assignments to support efficient referral routing</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">People Leadership & Team Development</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Supervises referral team members, including scheduling, timekeeping, and attendance management</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Conducts regular check-ins and performance evaluations to support accountability and development</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Participates in recruitment, interviewing, hiring, onboarding, and training of referral staff</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Provides coaching and feedback to ensure consistency, accuracy, and strong performance</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Partners with leadership and Human Resources to address performance concerns and implement corrective action as needed</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Promotes team engagement through recognition and a supportive, service-oriented environment</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Quality, Compliance & Audit Readiness</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Monitors quality metrics, including rework rates, error trends, and audit findings</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Oversees audit processes and ensures compliance with organizational policies and payer requirements</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Identifies gaps in performance and partners with leadership to develop and implement corrective action plans</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ensures accurate documentation, referral processing, and adherence to established standards</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Operational Performance & Issue Resolution</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Monitors team productivity and workflow efficiency, addressing barriers to performance in a timely manner</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Troubleshoots clinician and clinic concerns related to referral processes and escalates issues as needed</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Serves as a subject matter resource for referral workflows, policies, and payer requirements</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ensures timely resolution of issues impacting patient access or referral completion</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Training, Workflow Standardization & Process Improvement</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Supports development and reinforcement of standardized workflows and training materials</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ensures team members are fully onboarded, trained, and aligned with current processes and expectations</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Identifies opportunities for process improvements and implements changes to improve efficiency, accuracy, and patient access</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Promotes consistency in referral processing and reduces rework through clear workflows and expectations</span></span></span></span></li></ul><div style=\"text-align:left;\"><br><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\"><b>Education and Experience</b></span></span></span></span><br><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><b><span style=\"border:1pt;padding:0in;\">Required</span></b></span></span></em></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">High School diploma or equivalent</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience in a medical office or healthcare setting supporting referral coordination, scheduling, or patient access</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience using electronic health records (EHR systems)</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Strong organizational, problem-solving, and communication skills</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience working with payer authorization or referral processes</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><b><span style=\"border:1pt;padding:0in;\">Preferred</span></b></span></span></em></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Associate degree or equivalent combination of education and experience</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience in centralized referral or authorization functions</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience in a lead or supervisory role</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience with quality monitoring, audits, or process improvement</span></span></span></span></li></ul><div style=\"text-align:left;\"><br><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Physical Requirements </span></b></span></span></span></div><ul><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.</span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Must be able to lift and support weight of 35 pounds. </span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ability to concentrate on details.</span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Use of computers for long periods of time.</span></span></span></span></li></ul><div style=\"text-align:left;\"></div></div>",
    "description_text": "Referral Supervisor\n  General Job Summary:   The Supervisor, Referrals oversees day-to-day operations of the centralized referral authorization function, ensuring timely, accurate, and efficient processing of referral requests. This role leads a team responsible for referral coordination and authorization activities, supporting patient access to care while maintaining compliance with payer requirements and organizational standards.\n The Supervisor drives workflow consistency, team performance, and quality outcomes, while supporting training, audit readiness, and continuous improvement across referral operations.\n (This is a full time position that will support our TPC team at Southpark Monday to Friday 8 am to 5 PM)\n Primary Job Responsibilities:\n Referral Operations & Workflow Management\n Coordinates and supervises daily referral authorization activities, ensuring timely processing of referral requests from clinics\n Assigns and prioritizes work to support efficient workflow and patient access to specialty care\n Monitors referral status and facilitates resolution to ensure timely authorization and scheduling\n Ensures adherence to standardized referral workflows, payer requirements, and documentation standards\n Maintains clinician distribution lists and workflow assignments to support efficient referral routing\n People Leadership & Team Development\n Supervises referral team members, including scheduling, timekeeping, and attendance management\n Conducts regular check-ins and performance evaluations to support accountability and development\n Participates in recruitment, interviewing, hiring, onboarding, and training of referral staff\n Provides coaching and feedback to ensure consistency, accuracy, and strong performance\n Partners with leadership and Human Resources to address performance concerns and implement corrective action as needed\n Promotes team engagement through recognition and a supportive, service-oriented environment\n Quality, Compliance & Audit Readiness\n Monitors quality metrics, including rework rates, error trends, and audit findings\n Oversees audit processes and ensures compliance with organizational policies and payer requirements\n Identifies gaps in performance and partners with leadership to develop and implement corrective action plans\n Ensures accurate documentation, referral processing, and adherence to established standards\n Operational Performance & Issue Resolution\n Monitors team productivity and workflow efficiency, addressing barriers to performance in a timely manner\n Troubleshoots clinician and clinic concerns related to referral processes and escalates issues as needed\n Serves as a subject matter resource for referral workflows, policies, and payer requirements\n Ensures timely resolution of issues impacting patient access or referral completion\n Training, Workflow Standardization & Process Improvement\n Supports development and reinforcement of standardized workflows and training materials\n Ensures team members are fully onboarded, trained, and aligned with current processes and expectations\n Identifies opportunities for process improvements and implements changes to improve efficiency, accuracy, and patient access\n Promotes consistency in referral processing and reduces rework through clear workflows and expectations\n Education and Experience\n Required\n High School diploma or equivalent\n Experience in a medical office or healthcare setting supporting referral coordination, scheduling, or patient access\n Experience using electronic health records (EHR systems)\n Strong organizational, problem-solving, and communication skills\n Experience working with payer authorization or referral processes\n Preferred\n Associate degree or equivalent combination of education and experience\n Experience in centralized referral or authorization functions\n Experience in a lead or supervisory role\n Experience with quality monitoring, audits, or process improvement\n Physical Requirements\n Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.\n Must be able to lift and support weight of 35 pounds.\n Ability to concentrate on details.\n Use of computers for long periods of time.",
    "jsonld_jobposting": {
      "url": "https://tryonmedicalpartners.applytojob.com/apply/nK0mtlmlMH/Referral-Supervisor",
      "@type": "JobPosting",
      "title": "Referral Supervisor",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-10",
      "description": "<div style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"font-size:22px;\"><u>Referral Supervisor </u></span></span></span></b></span></span></span></span><br> <div style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\">General Job Summary:</span></span></b><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">  </span></span></span></span></span></span><p><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">The Supervisor, Referrals oversees day-to-day operations of the centralized referral authorization function, ensuring timely, accurate, and efficient processing of referral requests. This role leads a team responsible for referral coordination and authorization activities, supporting patient access to care while maintaining compliance with payer requirements and organizational standards.</span></span><br><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">The Supervisor drives workflow consistency, team performance, and quality outcomes, while supporting training, audit readiness, and continuous improvement across referral operations.</span></span></span></span></p><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#2d2d2d;\"><em>(This is a full time position that will support our TPC team at Southpark Monday to Friday 8 am to 5 PM)</em></span></span></span><br><br><br><b><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\"><span style=\"font-size:18px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Primary Job Responsibilities:</span></span></span></span></span></b></span></span></span><br> </div><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Referral Operations & Workflow Management</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Coordinates and supervises daily referral authorization activities, ensuring timely processing of referral requests from clinics</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Assigns and prioritizes work to support efficient workflow and patient access to specialty care</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Monitors referral status and facilitates resolution to ensure timely authorization and scheduling</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ensures adherence to standardized referral workflows, payer requirements, and documentation standards</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Maintains clinician distribution lists and workflow assignments to support efficient referral routing</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">People Leadership & Team Development</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Supervises referral team members, including scheduling, timekeeping, and attendance management</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Conducts regular check-ins and performance evaluations to support accountability and development</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Participates in recruitment, interviewing, hiring, onboarding, and training of referral staff</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Provides coaching and feedback to ensure consistency, accuracy, and strong performance</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Partners with leadership and Human Resources to address performance concerns and implement corrective action as needed</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Promotes team engagement through recognition and a supportive, service-oriented environment</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Quality, Compliance & Audit Readiness</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Monitors quality metrics, including rework rates, error trends, and audit findings</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Oversees audit processes and ensures compliance with organizational policies and payer requirements</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Identifies gaps in performance and partners with leadership to develop and implement corrective action plans</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ensures accurate documentation, referral processing, and adherence to established standards</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Operational Performance & Issue Resolution</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Monitors team productivity and workflow efficiency, addressing barriers to performance in a timely manner</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Troubleshoots clinician and clinic concerns related to referral processes and escalates issues as needed</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Serves as a subject matter resource for referral workflows, policies, and payer requirements</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ensures timely resolution of issues impacting patient access or referral completion</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Training, Workflow Standardization & Process Improvement</span></b></span></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Supports development and reinforcement of standardized workflows and training materials</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ensures team members are fully onboarded, trained, and aligned with current processes and expectations</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Identifies opportunities for process improvements and implements changes to improve efficiency, accuracy, and patient access</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Promotes consistency in referral processing and reduces rework through clear workflows and expectations</span></span></span></span></li></ul><div style=\"text-align:left;\"><br><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\"><b>Education and Experience</b></span></span></span></span><br><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><b><span style=\"border:1pt;padding:0in;\">Required</span></b></span></span></em></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">High School diploma or equivalent</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience in a medical office or healthcare setting supporting referral coordination, scheduling, or patient access</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience using electronic health records (EHR systems)</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Strong organizational, problem-solving, and communication skills</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience working with payer authorization or referral processes</span></span></span></span></li></ul><div style=\"text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><em><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><b><span style=\"border:1pt;padding:0in;\">Preferred</span></b></span></span></em></span></span></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Associate degree or equivalent combination of education and experience</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience in centralized referral or authorization functions</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience in a lead or supervisory role</span></span></span></span></li><li style=\"margin-bottom:11px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Experience with quality monitoring, audits, or process improvement</span></span></span></span></li></ul><div style=\"text-align:left;\"><br><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><b><span style=\"line-height:107%;\">Physical Requirements </span></b></span></span></span></div><ul><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.</span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Must be able to lift and support weight of 35 pounds. </span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Ability to concentrate on details.</span></span></span></span></li><li style=\"margin-left:8px;text-align:left;\"><span style=\"font-size:16px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:107%;\"><span style=\"line-height:107%;\">Use of computers for long periods of time.</span></span></span></span></li></ul><div style=\"text-align:left;\"></div></div>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "28210",
          "addressRegion": "NC",
          "addressLocality": "Charlotte"
        }
      },
      "validThrough": "2026-09-08",
      "uniqueJobCode": "job_20260610153549_M445UE6SNZB7PQKA",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20220426172837_KG28DTSSN8IOTTVE/logos/20220622154613_Screen_Shot_2022-06-21_at_2.46.18_PM.jpg",
        "name": "Tryon Medical Partners",
        "@type": "Organization",
        "sameAs": "https://www.tryonmed.com/"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "nK0mtlmlMH",
    "title": "Referral Supervisor",
    "detailUrl": "https://tryonmedicalpartners.applytojob.com/apply/jobs/details/nK0mtlmlMH?&"
  },
  "detail_errors": []
}
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