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Customer Support Associate

019e9415 D095 42ca Ad82 1611916ee09b 19000101 000001 · Emigsville, York, PA, US, York, PA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company019e9415 D095 42ca Ad82 1611916ee09b 19000101 000001
TitleCustomer Support Associate
Normalized title-
Department / team-
LocationEmigsville, PA, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-13 / 2026-05-31
Changed / last seen2026-06-18 / 2026-06-18

Related slices

PageWhat it containsOpen
Company jobsActive postings from 019e9415 D095 42ca Ad82 1611916ee09b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Emigsville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company019e9415 D095 42ca Ad82 1611916ee09b 19000101 000001
Sourceeca53b22-e670-4778-a92f-a8029df740e1
ATS providerADP Workforce Now Recruiting

Description

Customer Support Associate Position Summary We are seeking a detail-oriented and customer-focused Customer Support Associate (CSA) to serve as the primary interface between our organization and our customers for product orders and delivery schedules. This role is responsible for processing customer delivery schedules, managing order fulfillment activities, and coordinating with internal teams to ensure timely and accurate customer support. The Customer Support Associate represents our organization in all matters related to order fulfillment and plays a key role in maintaining strong customer relationships through responsiveness, problem-solving, and collaboration. Essential Responsibilities Order Processing & Contract Review Perform contract review for delivery schedules received in compliance with established procedures. Process delivery schedules accurately, including EDI transmissions and manual schedule entry. Revise existing delivery schedules using standard work and company policies. Address and resolve contract review issues including revision changes, drop-ins, drop-outs, and orders below MOQ requirements. Initiate Change Requests related to product revision changes identified during order processing. Initiate re-quotation requests for current production parts in accordance with established procedures and timelines. Customer Support & Communication Serve as the frontline internal contact for customer order fulfillment issues. Respond promptly to customer inquiries via phone, email, and other communication channels. Provide timely updates to customers regarding lead time changes, requested information, and order-related concerns. Escalate customer issues through appropriate internal functional resources when necessary. Coordinate responses and actions required from other departments to support customer needs. Cross-Functional Collaboration Participate in Customer Action Teams focused on improving order fulfillment processes. Work collaboratively with internal departments to resolve customer concerns and ensure delivery performance. Execute assigned tasks related to obsolete tooling and job discontinuance procedures. Forecasting & Compliance Obtain and maintain customer forecasts to support budgeting and production planning processes. Ensure system forecasts are updated with at least 12 months of demand visibility whenever possible. Coordinate compliance activities related to customer and government requirements, including USMCA certifications and customer surveys. Complete all assigned training by required due dates. Core Values & Culture We are committed to building a culture grounded in our core values: Respect – Value differences, respect others’ time, and assume positive intent. Integrity – Match actions to intent, do the right thing, and build trust. Humility – Listen actively, recognize opportunities for improvement, and give credit where due. Drive – Commit to results, continuously raise the bar, and communicate expectations clearly. Teamwork – Collaborate effectively, support others, and hold each other accountable. Innovation – Encourage creativity, resourcefulness, and continuous improvement. Safety – Demonstrate concern for the safety of self and others while supporting our Goal Zero safety culture. Qualifications Education & Experience Associate degree (2-year degree) or equivalent work experience required Minimum of 5 years of experience in a related customer service, customer support, order management, or manufacturing support role Preferred Skills Experience with EDI systems and delivery schedule management Strong organizational and multitasking skills Excellent written and verbal communication skills Ability to work cross-functionally in a fast-paced manufacturing environment Strong problem-solving and customer relationship management abilities Proficiency with Microsoft Office and ERP systems What We Offer Competitive compensation and benefits package Collaborative and team-oriented work environment Opportunities for professional development and growth A culture focused on safety, innovation, and continuous improvement Join our team and help deliver exceptional customer support while driving operational excellence and customer satisfaction.

Full job record

Job IDc9739caca6c0e6391da292ccd831f80d5471a229
Org IDc1dbe3b3-0677-4812-94c0-da408ee11cef
Source IDeca53b22-e670-4778-a92f-a8029df740e1
Board IDeca53b22-e670-4778-a92f-a8029df740e1
Provideradp_workforcenow
Provider Job Key560482
TitleCustomer Support Associate
Normalized Title—
Statusactive
Activeyes
Location TextEmigsville, York, PA, US, York, PA
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionPA
CityEmigsville
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=019e9415-d095-42ca-ad82-1611916ee09b&ccId=19000101_000001&lang=en_US&type=JS&jobId=560482&jwId=9201692000586_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=019e9415-d095-42ca-ad82-1611916ee09b&ccId=19000101_000001&lang=en_US&type=JS&jobId=560482&jwId=9201692000586_1
First Seen At2026-05-31 19:00:04Z
Last Seen At2026-06-18 12:44:39Z
Last Checked At2026-06-18 12:44:39Z
Last Changed At2026-06-18 12:44:39Z
Inactive At—
Source Posted At2026-05-13 15:49:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=019e9415-d095-42ca-ad82-1611916ee09b|19000101_000001/date=2026-06-18/2026-06-18T12-44-38-740Z-7942c9175c9f9abdc05f731979cbeb98e5fdb0395ec3bebf77c2958164e67c47.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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