Customer Service Representative

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    "requisitionDescription": "<div><div><div><div><div><p id=\"isPasted\"><strong><span style=\"font-size: 18px;\">Customer Service Representative&nbsp;</span></strong></p><p><strong>Summary: &nbsp;</strong></p><p>Reporting to the Customer Relations Manager, the Customer Service Representative I (CSR I) is the first of three levels of customer service work and is responsible for providing exceptional service to the organization&rsquo;s customers by managing and maintaining contracts. The CSR I provides information to customers regarding order status, pricing, contract scheduling, etc., and serves as the customer&rsquo;s voice to the company. &nbsp;</p><p><strong>Essential Duties and Responsibilitie</strong>s:&nbsp;</p><p>This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. &nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Establish and maintain positive working relationships with customers through exceptional customer service.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Provide accurate and timely information regarding the status of open orders and resolve any potential issues relating to products, services, billing, etc.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Address and process the return of non-conformance material and issue credits to customers.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Organize and maintain multiple customer contracts simultaneously.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Utilize creative problem-solving skills to ensure on-time delivery of customer products.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Accurately enter all required information into computerized systems to create and maintain the customer database.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Provide support to the outside sales representatives as needed.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Build foundational skills of the customer service team.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">As part of the AROW Global team you will need to understand the AROW Business System policy and objectives and how you affect conformance to them.</span></span></li></ul><p><strong>Qualifications:&nbsp;</strong></p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">High school diploma or two-year business administration degree/certification (or related program) preferred.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">One to three years of related experience or a combination of education and experience.&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Great communication skills.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Experience using Microsoft Office programs (Outlook, Word, Excel).</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Strong decision-making skills.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Experience using an Enterprise Resource Planning (ERP) system; knowledge of IFS preferred.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW149327982 BCX0\"><span class=\"NormalTextRun SCXW149327982 BCX0\">Ability to multi-task and solve problems.&nbsp;</span></span></li></ul><p><strong>Physical Demands:</strong>&nbsp;</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;</p><p>While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to sit. The employee is occasionally required to stand, walk, talk, or hear.&nbsp;</p><p>AROW is an Equal Opportunity and Human Rights Employer and complies with Federal and State/Provincial regulations at all U.S. and Canadian locations. &nbsp;</p><p>The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.&nbsp;</p></div></div></div></div></div>\n",
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