Bilingual Spanish - Member Engagement Coordinator

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    "datePosted": "2025-12-31T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply</strong></p>\n<p> </p>\n<p>As a Member Engagement Coordinator (MEC) at Senture, you’ll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, SELLING the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers. You’ll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home.  </p>\n<p> </p>\n<p><strong>Quick facts:</strong></p>\n<ul>\n <li><strong>2 weeks of paid, mandatory training:</strong> 100% attendance required. </li>\n <li>All equipment provided.</li>\n <li><strong>Call center hours:</strong> Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST.</li>\n <li>Competitive benefits, PTO, growth, and development opportunities.</li>\n <li>This position is fully remote, work from home.</li>\n <li>Candidates must be bilingual in Spanish and English. (If you are not bilingual, please check out our other openings!)</li>\n <li><strong>Pay Rate: Base of $13.50 per hour</strong>\n  <ul>\n   <li>Start at $13.50 per hour, with scheduled raises as you grow—up to $15 per hour after two years.</li>\n  </ul></li>\n <li><strong>Interested in earning more??</strong> This position offers a lucrative monthly incentive plan. Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250.</li>\n</ul>\n<p><strong>Important: You must complete assessments! </strong><strong>Recruiters will not review your application submission until all assessments are complete.</strong></p>\n<p>At the end of the application, you’ll see a screen titled <strong>“Digital Interview.”</strong> Please wait a moment for the <strong>purple link</strong> to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.</p>\n<p><strong><em>Join Senture’s Member Engagement team to make a difference and earn <u>additional incentives</u> while helping members take control of their health!</em></strong></p>\n<h2>Qualifications</h2>\n<ul>\n <li><strong>High School Diploma or equivalent.</strong></li>\n <li><strong>Fluent in Spanish (read, write, and conversation)</strong></li>\n <li>Desire to work in a results-driven <strong>outbound call center environment.</strong></li>\n <li>Strong <strong>sales aptitude</strong> with a focus on <strong>earning monthly incentives.</strong></li>\n <li>Motivated to achieve productivity goals with a strong work ethic.</li>\n <li>Excellent communication skills, friendly, and conversational with members.</li>\n <li>Ability to follow a <strong>fixed daily schedule</strong>, comply with feedback, and maintain confidentiality.</li>\n <li>Proficiency in <strong>using multiple computer systems</strong> simultaneously.</li>\n <li>Previous experience in <strong>high-volume (back-to-back) call centers</strong> and with auto-dialers is highly desirable.</li>\n <li>Authorized to work in the United States.</li>\n <li>Successful completion of pre-hire testing, background check, and drug screening.</li>\n <li>If hired, Provide two valid, in-date IDs and proof of education during onboarding process.</li>\n</ul>\n<p><strong>Work from Home Requirements</strong></p>\n<ul>\n <li>Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms.</li>\n <li>Satellite, cellular, hot spot, or wifi connection is not acceptable on any program.</li>\n <li>Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture.</li>\n <li>Accountability for work schedules and compliance with security standards.</li>\n</ul>\n<p> </p>\n<h2>Responsibilities</h2>\n<ul>\n <li><strong>Connect:</strong> Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls.</li>\n <li><strong>Engage Members:</strong> Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations.</li>\n <li><strong>Be Persuasive:</strong> Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy.</li>\n <li><strong>Tech Savvy:</strong> Utilize multiple systems to schedule providers for in-home or virtual evaluations.</li>\n <li><strong>Adaptable:</strong> Adjust, reschedule, or cancel appointments as requested.</li>\n <li><strong>Goal-Focused:</strong> Meet daily performance metrics including appointments, calls, handle time, and productivity.</li>\n <li><strong>Flexible:</strong> Be available to complete overtime when required based on business needs.</li>\n <li><strong>Be Part of a Team:</strong> Participate in peer side-by-side coaching as needed</li>\n <li><strong>Compliant:</strong> Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately.</li>\n</ul>\n<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p>",
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