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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p id=\"isPasted\" style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Slomin&rsquo;s Inc. is a leading provider of residential and commercial security, heating, and cooling solutions in the North East. Family-owned and operated since 1923, Slomin&rsquo;s remains dedicated to servicing our customers and communities with quality solutions that help keep you safe and comfortable at your home or business.</p><p data-pasted=\"true\">We are looking for a tech-savvy IT Support Specialist to join our team. In this role, you aren&#39;t just fixing laptops; you are a guardian of our office connectivity and cloud productivity. You will balance high-touch end-user support with the critical management of our local servers, network stack, and Microsoft 365 environment.</p><p><strong>Core Responsibilities:</strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Omnichannel Support: Act as the primary point of contact for technical assistance via phone, email, and chat, providing professional and empathetic service.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>End-to-End Troubleshooting: Diagnose and resolve Tier 1 and Tier 2 issues involving Windows hardware, software, and peripheral devices</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Microsoft 365 Administration: Manage the O365 suite, including user licensing, Exchange/Outlook troubleshooting, Teams configuration, and SharePoint permissions.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Infrastructure &amp; Datacenter Management: Perform physical and logical maintenance within the datacenter. This includes racking/stacking equipment, cable management (patching), and monitoring environmental controls.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Network Continuity: Troubleshoot and support office connectivity (Wi-Fi, LAN, and VPN). You will work with switches, routers, and firewalls to ensure 100% uptime.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Server Administration: Support the health of local and virtualized servers. Manage user permissions via Active Directory, perform routine backups, and assist with server-side upgrades.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>System Ownership: Deploy, configure, and maintain the health of laptops, desktops, and mobile devices (MDM).</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Knowledge Management: Build and maintain a robust internal knowledge base. Create user-friendly FAQs, &quot;how-to&quot; guides, and standardized SOPs.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Vendor Liaison: Coordinate with third-party vendors for hardware repairs and software escalations to ensure minimal downtime.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Proactive Maintenance: Identify recurring technical trends and implement long-term fixes. Perform &quot;health checks&quot; on workstations, servers, and networking hardware.</p><p><strong>Technical Qualifications:</strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Experience: 2+ years in a technical support role (or an Associate&rsquo;s degree in MIS/CIS with 1+ years of corporate IT experience).</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Cloud &amp; Hybrid Tools: Microsoft 365 Administration experience is a strong plus. Familiarity with Azure AD (Entra ID) and Intune is highly valued.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Networking &amp; Servers: Hands-on experience with Active Directory, DNS/DHCP, and basic networking protocols. Familiarity with server hardware and datacenter standards is essential.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Tech Stack: Deep familiarity with Microsoft environments (Windows Server/Windows 11) and core business applications.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Soft Skills: Exceptional interpersonal skills with a focus on rapport-building and the ability to translate &quot;tech-speak&quot; for non-technical users; approachability and a positive attitude are key.</p><p><strong>Requirements &amp; Logistics:</strong></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Flexibility: Ability to work a standard 5-day week with occasional Saturday rotations and on-call remote support.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Physical Ability: Able to lift and install server/networking equipment in a datacenter environment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Mobility: Must have reliable transportation to our headquarters.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Compliance: Undergo background check in compliance with New York Department of State, Division of Licensing Services requirements. (Having a criminal history does not automatically disqualify anyone from being hired.)</p><p><strong>Benefits:</strong></p><ul><li data-pasted=\"true\">We offer a competitive salary (weekly pay)&nbsp;</li><li>Overtime available</li><li>Medical, Dental and Vision Insurance; Prescription</li><li>Flexible Spending Account</li><li>Life Insurance, 401(k), Retirement Fund</li><li>Paid Time Off</li><li>Supplemental Accident, Sickness, Long-Term Disability and Short- Term Disability insurances, Pet Insurance</li></ul><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>If you are interested, please apply online today.</p><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Slomin&rsquo;s, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, disability, or any other federal, state, or local protected class.</p><div><div class=\"fr-view\"><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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