Return Merchandise Authorization Coordinator

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    "requisitionDescription": "<p data-start=\"189\" data-end=\"594\" data-pasted=\"true\"><strong><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Allient Inc. is in growth mode and currently seeking a Return Merchandise Authorization Coordinator to join our team in Tulsa, Oklahoma.&nbsp;</span></strong></p><p data-start=\"189\" data-end=\"594\"><span style='font-size: 14px; font-family: \"times new roman\", serif;'>The RMA Coordinator manages and facilitates the return merchandise authorization (RMA) process, ensuring timely and accurate handling of returned equipment, materials, parts, and assemblies. This role coordinates the flow of returned goods, maintains accurate records, and works cross-functionally to support customer satisfaction and efficient resolution of return-related issues.</span></p><h3 data-section-id=\"v2b4yi\" data-start=\"601\" data-end=\"634\"><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong data-start=\"605\" data-end=\"634\">Responsibilities:</strong></span></h3><ul data-start=\"636\" data-end=\"2154\"><li data-section-id=\"6g0ili\" data-start=\"636\" data-end=\"856\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Receives returned material, processes RMA transactions, and coordinates inspection, disposition, and restocking or routing of returned items. Maintains accurate manual and electronic records of all return activities.</li><li data-section-id=\"f0uarv\" data-start=\"858\" data-end=\"1046\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Provides assistance to internal teams (Customer Service, Quality, Production, and Materials) to support timely resolution of customer returns and improve overall customer satisfaction.</li><li data-section-id=\"10mask\" data-start=\"1048\" data-end=\"1248\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Tracks and manages RMA cases to ensure timely processing, closure, and communication. Analyzes return data to identify trends, root causes, and recommends corrective actions to prevent recurrence.</li><li data-section-id=\"1h6sfqq\" data-start=\"1250\" data-end=\"1460\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Verifies incoming returned product counts and condition against RMA documentation, packing slips, and Bills of Lading. Coordinates outbound shipments related to replacements, repairs, or returns to vendors.</li><li data-section-id=\"3kvrzy\" data-start=\"1462\" data-end=\"1628\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Prepares all necessary documentation for returns, including RMA forms, shipping paperwork, and customs documentation for international returns and vendor returns.</li><li data-section-id=\"1bj41hd\" data-start=\"1630\" data-end=\"1767\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Supports incoming inspection and quality evaluation of returned products to ensure compliance with engineering and quality standards.</li><li data-section-id=\"tot17k\" data-start=\"1769\" data-end=\"1920\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Coordinates with Quality, Engineering, and Operations to determine disposition of returned materials (repair, replace, scrap, or return to vendor).</li><li data-section-id=\"7t1mvq\" data-start=\"1922\" data-end=\"2038\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Communicates with customers and internal stakeholders regarding RMA status, approvals, and resolution timelines.</li><li data-section-id=\"1u6z94b\" data-start=\"2040\" data-end=\"2154\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Supports continuous improvement of RMA processes and systems, including ERP updates and workflow enhancements.</li></ul><p><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong>Minimum Qualifications:</strong></span></p><ul data-start=\"2194\" data-end=\"2467\"><li data-section-id=\"1jteltq\" data-start=\"2194\" data-end=\"2252\" style='font-size: 14px; font-family: \"times new roman\", serif;'>High School Degree, or equivalent years of experience.</li><li data-section-id=\"1917sjy\" data-start=\"2253\" data-end=\"2369\" style='font-size: 14px; font-family: \"times new roman\", serif;'>3 &ndash; 5 years of related experience in customer service, returns processing, logistics, or materials coordination.</li><li data-section-id=\"289xsx\" data-start=\"2370\" data-end=\"2467\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Knowledge of manufacturing operations, inventory control, and/or reverse logistics processes.</li></ul><h3 data-section-id=\"ai3rc8\" data-start=\"2799\" data-end=\"2824\"><span style='font-size: 14px; font-family: \"times new roman\", serif;'><strong data-start=\"2803\" data-end=\"2824\">Work Environment:</strong></span></h3><ul data-start=\"2826\" data-end=\"3122\"><li data-section-id=\"1ywapqr\" data-start=\"2826\" data-end=\"2928\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Predominately office environment with occasional exposure to warehouse and production floor areas.</li><li data-section-id=\"1dct8lx\" data-start=\"2929\" data-end=\"3089\" style='font-size: 14px; font-family: \"times new roman\", serif;'>While in operational areas, employee may be exposed to moving mechanical parts and required to wear appropriate protective equipment such as safety glasses.</li><li data-section-id=\"1ac22yj\" data-start=\"2700\" data-end=\"2792\" data-pasted=\"true\" style='font-size: 14px; font-family: \"times new roman\", serif;'>Occasionally will have to lift and/or transport items weighing between 10 and 30 pounds.</li></ul><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><br></span></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Don&#39;t let this opportunity pass you by -<strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">&nbsp;APPLY TODAY!</strong></span></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'>To learn more about Allient Inc. visit www.Allient.com</span></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style='font-size: 14px; font-family: \"times new roman\", serif;'><br style=\"box-sizing: inherit;\"></span></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><em style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-style: italic;\"><span style='font-size: 14px; font-family: \"times new roman\", serif;'>Allient Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</span></em></p>\n",
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