Dutch-Speaking Customer Service Agent (Remote – Malta-Based Only)

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  "last_changed_at": "2026-05-30T06:03:55.120Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "San Ġwann, Malta, Malta",
    "city": "San Ġwann",
    "region": "Malta",
    "country": "Malta",
    "is_remote": true,
    "confidence": 0.8
  },
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:22:53.728Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "San Ġwann, Malta, Malta",
      "city": "San Ġwann",
      "region": "Malta",
      "country": "Malta",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Malta"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "108",
    "isRemote": null,
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      "city": null,
      "state": null
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    "atsLocation": {
      "city": "San Ġwann",
      "state": null,
      "country": "Malta",
      "province": "Malta"
    },
    "departmentId": "18584",
    "locationType": "1",
    "jobOpeningName": "Dutch-Speaking Customer Service Agent (Remote – Malta-Based Only)",
    "departmentLabel": "NWT - Clients Customer Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-10-07",
    "atsLocation": {
      "city": "San Ġwann",
      "state": "Malta",
      "country": "Malta",
      "countryId": "133"
    },
    "description": "<p><span style=\"font-weight: bold\">Full-time / Part Time 20-40 hours a week</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">Send us your CV and a short intro on<span> </span></span><a rel=\"noopener noreferrer\" href=\"mailto:[email protected]\">[email protected]</a><span style=\"color: rgb(29, 28, 29)\">. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29)\">Tell us why this role speaks to you.</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">Newstel is hiring! </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29)\">We’re on the lookout for a professional, empathetic Customer Service Agent fluent in Dutch and English to join our growing multilingual team supporting a high-profile global client. This is a remote-first role, but you need to be based in Malta and available for a few in-office onboarding sessions at our San Ġwann location.</span></p>\n<p><br></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">If you enjoy solving problems, working with people, and want to be part of a team that truly cares, this might be your next move.</span></p>\n<p><br></p>\n<p><br><br><br><span style=\"font-weight: bold\"><span> </span>What You’ll Be Doing:</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Helping customers across phone, email, live chat, and social media</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Resolving queries with speed, care, and consistency</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Supporting back-office operations (order updates, supplier coordination, admin)</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Collaborating with team members via Slack and shared platforms</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Contributing to quality, compliance, and performance goals</span></p>\n<p><br></p>\n<p><br><br><br><span style=\"font-weight: bold\"><span> </span>What We’re Looking For:</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Fluency in Dutch and English, both spoken and written</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• A clear communicator with a calm, customer-first mindset</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Tech-confident and ready to learn. Zendesk experience is a plus</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Based in Malta and able to attend onboarding in person</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Previous experience in customer service or contact centres preferred</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">• Shifts will fall between these hours: Monday, Tuesday, Saturday and Sunday from 09:00 to 18:00 CET and Wednesday to Friday from 09:00 to 21:30 CET</span><br><br><br><span style=\"font-weight: bold\"><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why Newstel?</span></p>\n<p><br><span style=\"color: rgb(29, 28, 29)\">We’re not your typical outsourcing company. We blend global scale with a local touch and deliver service that feels in-house, not outsourced. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29)\">Our Malta team plays a key role in our multilingual excellence. We are guided by strong values, supportive leadership, and a people-first culture.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29)\"><img aria-label=\"brain emoji\" data-stringify-type=\"emoji\" data-stringify-emoji=\":brain:\" alt=\":brain:\" src=\"https://a.slack-edge.com/production-standard-emoji-assets/14.0/google-medium/1f9e0.png\"></span><span style=\"color: rgb(29, 28, 29)\"><span> </span>You’ll need your own device, but we’ll provide everything else to get you set up for success.</span><br><span style=\"color: rgb(29, 28, 29)\"><img aria-label=\"link emoji\" data-stringify-type=\"emoji\" data-stringify-emoji=\":link:\" alt=\":link:\" src=\"https://a.slack-edge.com/production-standard-emoji-assets/14.0/google-medium/1f517.png\"></span><span style=\"color: rgb(29, 28, 29)\"><span> </span></span></p>\n<p><span style=\"color: rgb(29, 28, 29)\">Ready to apply? Send us your CV and a short intro on<span> </span></span><a rel=\"noopener noreferrer\" href=\"mailto:[email protected]\">[email protected]</a><a rel=\"noopener noreferrer\" href=\"mailto:[email protected]\"><br></a><span style=\"color: rgb(29, 28, 29)\">. </span></p>\n<p><span style=\"color: rgb(29, 28, 29)\">Tell us why this role speaks to you.</span></p>",
    "compensation": null,
    "departmentId": "18584",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Dutch-Speaking Customer Service Agent (Remote – Malta-Based Only)",
    "departmentLabel": "NWT - Clients Customer Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://newstel.bamboohr.com/careers/108",
    "employmentStatusLabel": "Full-Time"
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}