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    "requisitionDescription": "<div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><br></p><p style=\"margin-left:0in;\"><strong>Who Are We:</strong></p><p style=\"margin-left:0in;\">We are <a href=\"https://www.wasteharmonics.com/\" target=\"_blank\">Waste Harmonics Keter</a>, your partner in handling complex waste operations.</p><p style=\"margin-left:0in;\">Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what&#39;s needed to serve our customers well.&nbsp;</p><p style=\"margin-left:0in;\">&nbsp;<br><strong>Who we&rsquo;re looking for:</strong></p><p style=\"margin-left:0in;\">The Equipment Services Representative is responsible for managing all incoming equipment repair requests, regardless of equipment ownership (WHK-owned, customer-owned, or third-party owned). This role requires effective communication with customers and vendors, efficient project management, and a customer-first mindset. The Representative plays a critical role in minimizing equipment downtime, protecting customer operations, and driving positive outcomes for both clients and the company.</p><p style=\"margin-left:0in;\">Customers rely on us to resolve equipment issues quickly. Down compactors can result in health code violations, city fines, and major operational disruptions &mdash; our speed and execution directly protect their business</p><p style=\"margin-left:0in;\"><strong><em>&nbsp;** This is a Full-Time role that will end after a period of 6 months, this role is benefits eligible**&nbsp;</em></strong></p><p style=\"margin-left:0in;\"><strong>What You&rsquo;ll Be Doing:</strong></p><p style=\"margin-left:0in;\"><strong>Equipment Repair Management</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Manage all incoming repair requests for WHK-owned, customer-owned, and third-party equipment</li><li style=\"margin-left:0in;\">Communicate effectively and proactively with customers and vendors throughout the repair lifecycle</li><li style=\"margin-left:0in;\">Drive urgency and efficiency in repair completion to minimize customer impact and operational downtime</li><li style=\"margin-left:0in;\">Assess the financial impact of repairs, including junk hauls and open tops, based on equipment ownership</li><li style=\"margin-left:0in;\">Monitor and manage each repair project from intake through resolution with accuracy and accountability</li></ul></div><p style=\"margin-left:0in;\"><strong>Parts Inventory Management</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Maintain an inventory of commonly used equipment parts for rapid deployment to vendors</li><li style=\"margin-left:0in;\">Coordinate part shipments to vendors to reduce equipment downtime and avoid vendor markup costs</li><li style=\"margin-left:0in;\">Track inventory levels and proactively reorder parts to ensure availability</li></ul></div><p style=\"margin-left:0in;\"><strong>Customer &amp; Cross-Functional Collaboration</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Partner with Customer Service daily to ensure repair cases are identified, converted, and processed in a timely manner</li><li style=\"margin-left:0in;\">Submit service requests to Customer Service for open tops, junk hauls, and compactor hauls as needed</li><li style=\"margin-left:0in;\">Coordinate with Customer Service through designated Teams chat channels to track and manage open requests</li><li style=\"margin-left:0in;\">Collaborate with the Equipment Installation Specialist team on escalations and technical troubleshooting</li><li style=\"margin-left:0in;\">Serve as a responsive point of contact for internal teams regarding equipment repair status and resolution</li></ul></div><p style=\"margin-left:0in;\"><strong>Case &amp; Systems Management</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Accurately process and document repair cases in NetSuite (NS), including converting cases using the designated workflow</li><li style=\"margin-left:0in;\">Maintain accurate records of repair activity, vendor communications, and case status</li><li style=\"margin-left:0in;\">Utilize internal systems and communication tools to manage workload and ensure visibility across teams</li></ul></div><p style=\"margin-left:0in;\"><strong>What You&rsquo;ll Bring to the Table:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">High school diploma or GED required; Associate&rsquo;s or bachelor&rsquo;s degree in business, Operations, or related field preferred</li><li style=\"margin-left:0in;\">1&ndash;3 years of experience in a customer service, equipment services, or operations support role</li><li style=\"margin-left:0in;\">Experience managing cases, service tickets, or work orders in a CRM or ERP system (NetSuite a plus)</li><li style=\"margin-left:0in;\">Prior experience in waste management, facilities, or field services industry a plus</li><li style=\"margin-left:0in;\">Experience coordinating with vendors or third-party service providers preferred</li></ul></div><p style=\"margin-left:0in;\"><strong>What&rsquo;s Good to Know:&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Onsite position in our location in Victor, NY</li><li style=\"margin-left:0in;\">Schedule 8:00am - 5:00pm ( Monday to Friday)</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\">At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.&nbsp;</p></div></div></div></div>\n",
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