Mid-Shift Customer Service Representative

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          "text": "<p>We are seeking an energetic, detail-oriented, and proactive Mid-Shift Customer Service Representative to join our team in Whiteland, IN. The mid-shift is a critical window in transportation as standard business hours wind down and East-to-West coast transit transitions occur. In this role, you will be the bridge that ensures smooth handoffs, consistent tracking, and excellent customer support during our high-volume afternoon and evening hours.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide accurate, real-time shipment status updates to customers via email in a professional and timely manner.</li><li>Closely monitor shipments that are en route to pickup locations to anticipate, identify, and resolve potential delays before they occur.</li><li>Assist with last-minute, urgent shipment coverage needs, utilizing problem-solving skills to find quick transit solutions.</li><li>Handle afternoon and evening incoming phone calls, managing end-of-day customer support inquiries with excellent service.</li></ul>",
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          "text": "<ul><li>Previous experience in customer service, logistics, freight brokerage, retail, or hospitality is highly preferred, but not required.</li><li>Ability to multitask and manage priorities in a fast-paced environment</li><li>Exceptional written and verbal communication skills; ability to remain calm and professional under pressure or during urgent situations.</li><li>Strong computer skills, including comfort navigating data entry portals, tracking systems, and managing a high volume of emails.</li><li>Strict adherence to the <strong>mid-shift schedule (2 PM - 11 PM)</strong> and a strong work ethic to close out the business day successfully.</li><li>A sharp eye for detail and the ability to think critically when unexpected logistical issues arise.</li></ul>",
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          "text": "<p>Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:</p><ul><li><strong>No Fail Service</strong></li><li><strong>Personalized Communication</strong></li><li><strong>Innovative Solutions</strong></li></ul><p>We leverage technology, industry experience, and employee ingenuity to provide&#xa0;<strong>industry-leading transportation solutions</strong>&#xa0;that keep America moving.</p>",
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