East Austin Front Desk Supervisor

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  "detail": {
    "city": "Austin",
    "jobId": 26797,
    "level": "Experienced",
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    "jobShift": "Any",
    "jobTitle": "East Austin Front Desk Supervisor",
    "location": "East Austin Hotel - Austin, TX",
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    "description": "<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><strong><u><span style=\"font-size:10.5pt;\">JOB SUMMARY:</span></u></strong></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10.5pt;\"><span style=\"color:#000000;\">In this role you will assist the Director of Front Office in supervising the front desk team; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management systems, safety and emergency procedures, etc.&#160; Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.&#160; Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Directs and works with front desk agents to carry out procedures ensuring an efficient check in and check out process. </span></span><span style=\"font-size:10.5pt;\"><span style=\"color:#333333;\">Ensure efficient and smooth operations for producing excellent feedback, guest satisfaction</span></span><span style=\"font-size:10.5pt;\"><span style=\"color:#000000;\"> and maximizes the financial performance of the department.&#160; </span></span><span style=\"font-size:10.5pt;\"><span style=\"color:#333333;\">Responds in a professional and courteous manner to guests by providing accurate and timely information and services.&#160; </span></span><span style=\"font-size:10.5pt;\"><span style=\"color:#000000;\">Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.&#160; </span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><strong><u><span style=\"font-size:10.5pt;\">DUTIES AND RESPONSIBILITIES: </span></u></strong></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10.5pt;\">Participates in the hiring process and trains all Front Desk/Night Audit agents.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-size:10.5pt;\">Oversees the day to day operations of the Front Desk to include reviewing cashier reports, occupancy/demand levels, cover desk when agents need to take their break, support agents with ongoing training.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Ensures outstanding customer care at all times.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Maintains a friendly, cheerful and courteous demeanor at all times.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.&#160;</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Supervises daily shift process ensuring all team members adhere to standard operating procedures.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Adheres to all La Corsha and East Austin Hotel policies.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Allocates rooms to expected arrivals after checking the guest&#8217;s preferences and special requests.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Builds strong relationships and liaise with all other departments.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Cross checks all folio billing instructions are correctly updated, as needed.&#160;</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Supervises the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Performs other duties as assigned, requested or deemed necessary by management.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Ensure Front desk log book is always updated and actioned upon.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Assists all departments in servicing the guests during high volume periods.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#333333;\"><span style=\"font-size:10.5pt;\">Takes responsibility in the absence of the Director of Front Office </span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Individual must be able to improve the effectiveness and productivity of the team by providing clear direction and creating a positive work environment that energizes and engages the team members</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Models desired behaviors and leadership styles that are needed to achieve the vision for today and in the future</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Maintains constant communication with department director to address any concerns</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Responsible for thorough knowledge of RoomKey PMS and assist with any reservations</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Adheres to all accounting and cash handling procedures</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Manages all guest requests and delegates tasks accordingly with other 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style=\"font-size:10.5pt;\">Ensures uniforms and personal appearances are clean and professional for all team members, including self.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-size:10.5pt;\"><span style=\"color:#000000;\">Maintains confidentiality of proprietary information. </span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Ensures registration cards are completed during daily bucket check.</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Maintains the hotel&#8217;s retail gift shop inventory and pars.</span></span></span></li>\r\n</ul>",
    "jobCategory": "Hospitality - Hotel",
    "salaryRange": "",
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\\r\\n\\tMust have reliable transportation\\r\\n\\r\\n\\r\\n&#160;\\r\\n\\r\\nQUALIFICATIONS: \\r\\n\\r\\n\\r\\n\\tMinimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required \\r\\n\\tMust possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English \\r\\n\\tRequires a minimum of two years of experience in Recruiting, Onboarding and Office Administration&#160; \\r\\n\\r\\n\\r\\n\\r\\n&#160;\\r\\n\\r\\nPHYSICAL REQUIREMENTS:\\r\\n\\r\\n\\r\\n\\tWorking extended hours may be required as needed\\r\\n\\tRegularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl \\r\\n\\tWork on a computer for extended periods of time, approximately 8+ hours per day\\r\\n\\tLifting (rarely) 20 &#8211; 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