Food Service Supervisor

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  "detail": {
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    "heading": "Food Service Supervisor",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><span style=\"line-height:107%;\">A&amp;W in&#160;Edmonton, AB, is seeking full-time, permanent, Food Service Supervisors,&#160; to start immediately at our Londonderry Mall Food Court location.</span></span></span></p><p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><span style=\"line-height:107%;\"><strong>Positions:</strong> 2</span><br><span style=\"line-height:107%;\"><strong>Wage:</strong> $16.00 per hour </span><br><strong>Hours Per Week:</strong>&#160;32-40<br><strong>Language:</strong> English<br><b>Education:</b>&#160;Secondary School Certificate or equivalent&#160;<br><b>Experience: </b>3&#160;years experience in food preparation<br><br><b>Benefits&#160;</b> include an optional, employee&#8209;contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee&#8209;contributed Group RRSP.<br><br><b>The McMurray Group</b> owns and operates A&amp;W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.</span></span></p><h1 style=\"margin:14px 0;font-family:Calibri, sans-serif;font-size:14px;font-variant:small-caps;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><strong>Role</strong></span></span></h1><p style=\"margin-bottom:14px;font-family:Calibri, sans-serif;font-size:14px;line-height:1.4;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">The Shift Manager is responsible for supervising, coordinating, and supporting front&#8209;line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&amp;W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.</span></span></p><h1 style=\"margin:14px 0;font-family:Calibri, sans-serif;font-size:14px;font-variant:small-caps;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><strong>Responsibilities</strong></span></span></h1><p style=\"font-family:Calibri, sans-serif;font-size:14px;margin-bottom:6px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><u>Operations</u></span></span></p><ul style=\"margin:6px 0 14px 20px;font-family:Calibri, sans-serif;font-size:14px;\"><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Ensure the safety and well-being of all customers and staff.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Open and/or close the restaurant, including handling float and safe access.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Resolve operational issues involving staff, customers, or restaurant systems according to company policies.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Make decisions that balance food quality, service times, labour cost, and operational efficiency.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Maintain records and complete required daily paperwork and shift documentation.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Support training, coaching, and onboarding of new employees.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Address performance concerns professionally, escalating when appropriate.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Ensure adherence to sanitation, hygiene, and safe food handling protocols.</span></span></li></ul><p style=\"font-family:Calibri, sans-serif;font-size:14px;margin-bottom:6px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><u>Financial</u></span></span></p><ul style=\"margin:6px 0 14px 20px;font-family:Calibri, sans-serif;font-size:14px;\"><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Complete daily and weekly accounting administration tasks as required.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Assist in maintaining records of stock, sales, wastage, and repairs.</span></span></li></ul><p style=\"font-family:Calibri, sans-serif;font-size:14px;margin-bottom:6px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><u>Customer Service</u></span></span></p><ul style=\"margin:6px 0 14px 20px;font-family:Calibri, sans-serif;font-size:14px;\"><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Ensure safe food handling practices are consistently followed.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Manage guest concerns, incidents, or complaints using service recovery guidelines.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Ensure team appearance and professionalism meet A&amp;W standards.</span></span></li></ul><h1 style=\"margin:14px 0;font-family:Calibri, sans-serif;font-size:14px;font-variant:small-caps;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><strong>Qualifications &amp; Requirements</strong></span></span></h1><ul style=\"margin:6px 0 14px 20px;font-family:Calibri, sans-serif;font-size:14px;\"><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Completion of secondary school or equivalent is required.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Previous supervisory or leadership experience in a food service environment preferred.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Strong communication, conflict resolution, and organizational skills.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Ability to work in a fast&#8209;paced environment and make sound decisions under pressure.</span></span></li></ul><h1 style=\"margin:14px 0;font-family:Calibri, sans-serif;font-size:14px;font-variant:small-caps;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><strong>Competencies</strong></span></span></h1><ul style=\"margin:6px 0 14px 20px;font-family:Calibri, sans-serif;font-size:14px;\"><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Leadership &amp; Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Customer Focus: Commitment to high&#8209;quality guest experiences and effective service recovery.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Problem Solving: Ability to quickly assess issues and implement solutions during shift operations.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Time Management: Effective prioritization to meet deadlines and maintain operational standards.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.</span></span></li></ul><h1 style=\"margin:14px 0;font-family:Calibri, sans-serif;font-size:14px;font-variant:small-caps;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><strong>Working Conditions</strong></span></span></h1><ul style=\"margin:6px 0 14px 20px;font-family:Calibri, sans-serif;font-size:14px;\"><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Fast&#8209;paced food service environment.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Standing for extended periods; occasional lifting of up to 25 lbs.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Standing, lateral stepping, and repetitive motion for extended periods.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Shift work, including mornings, evenings, weekends, and statutory holidays.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Responsible for restaurant functions during assigned shifts, including supervisory decisions.</span></span></li></ul><p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\"><span style=\"line-height:107%;\">Posted: March 19, 2026</span></span></span></p><p><strong>How to Apply</strong><br />\nPlease ensure you provide a current and relevant resume, including applicable work experience and references.<br />\n<strong>Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.</strong><br />\n<br />\n<strong>Application Options</strong><br />\nWe encourage candidates to apply through the posting link for priority processing. If the link is not working, you may submit your resume using one of the options below:<br />\n• Online: https://mcmurraygroupofcompanies.applytojob.com<br />\n• In person at the restaurant location<br />\n• By mail: Recruitment – A&amp;W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6<br />\n<br />\nIf you are viewing this posting, the position <strong>has not </strong>yet been filled. Only qualified applicants will be contacted for assessments and interviews.</p>",
    "description_text": "A&W in Edmonton, AB, is seeking full-time, permanent, Food Service Supervisors,  to start immediately at our Londonderry Mall Food Court location.\n Positions: 2\n Wage: $16.00 per hour\n Hours Per Week:  32-40\n Language: English\n Education:  Secondary School Certificate or equivalent\n Experience: 3 years experience in food preparation\n Benefits  include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee‑contributed Group RRSP.\n The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.\n Role\n The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.\n Responsibilities\n Operations\n Ensure the safety and well-being of all customers and staff.\n Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.\n Open and/or close the restaurant, including handling float and safe access.\n Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.\n Resolve operational issues involving staff, customers, or restaurant systems according to company policies.\n Make decisions that balance food quality, service times, labour cost, and operational efficiency.\n Maintain records and complete required daily paperwork and shift documentation.\n Support training, coaching, and onboarding of new employees.\n Address performance concerns professionally, escalating when appropriate.\n Ensure adherence to sanitation, hygiene, and safe food handling protocols.\n Financial\n Complete daily and weekly accounting administration tasks as required.\n Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.\n Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.\n Assist in maintaining records of stock, sales, wastage, and repairs.\n Customer Service\n Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.\n Ensure safe food handling practices are consistently followed.\n Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.\n Manage guest concerns, incidents, or complaints using service recovery guidelines.\n Ensure team appearance and professionalism meet A&W standards.\n Qualifications & Requirements\n Completion of secondary school or equivalent is required.\n Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.\n FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).\n Previous supervisory or leadership experience in a food service environment preferred.\n Strong communication, conflict resolution, and organizational skills.\n Ability to work in a fast‑paced environment and make sound decisions under pressure.\n Competencies\n Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.\n Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines.\n Customer Focus: Commitment to high‑quality guest experiences and effective service recovery.\n Problem Solving: Ability to quickly assess issues and implement solutions during shift operations.\n Time Management: Effective prioritization to meet deadlines and maintain operational standards.\n Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.\n Working Conditions\n Fast‑paced food service environment.\n Standing for extended periods; occasional lifting of up to 25 lbs.\n Standing, lateral stepping, and repetitive motion for extended periods.\n Shift work, including mornings, evenings, weekends, and statutory holidays.\n Responsible for restaurant functions during assigned shifts, including supervisory decisions.\n Posted: March 19, 2026\n How to Apply\nPlease ensure you provide a current and relevant resume, including applicable work experience and references.\n Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.\n Application Options\nWe encourage candidates to apply through the posting link for priority processing. If the link is not working, you may submit your resume using one of the options below:\n• Online: https://mcmurraygroupofcompanies.applytojob.com\n• In person at the restaurant location\n• By mail: Recruitment – A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6\nIf you are viewing this posting, the position has not yet been filled. Only qualified applicants will be contacted for assessments and interviews.",
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