CIC Agent

{
  "content_hash": "465cf98ee3dabd4a92fcbbe36ac9e9b0704d61435ba2532a56592ab1c1bcfba5",
  "source_hash": "b765d46bbd8432ca836d47c653b526c4e9ecb099c210ad93a415b66e1544ff40",
  "last_changed_at": "2026-06-06T19:15:19.504Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Nigeria International Breweries H/O",
    "city": null,
    "region": null,
    "country": "Nigeria",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:15:19.499Z",
  "launch_scope": {
    "reason": "workday_production_catalog",
    "included": true,
    "location": {
      "raw": "Nigeria International Breweries H/O",
      "city": null,
      "region": null,
      "country": "Nigeria",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Nigeria"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "title": "CIC Agent",
    "postedOn": "Posted 5 Days Ago",
    "timeType": "Full time",
    "bulletFields": [
      "30098726"
    ],
    "externalPath": "/job/Nigeria-International-Breweries-HO/CIC-Agent_30098726",
    "locationsText": "Nigeria International Breweries H/O"
  },
  "detail_errors": [],
  "detail_job_posting_info": {
    "id": "976aa50a945a1000b4de2e176dd10000",
    "title": "CIC Agent",
    "posted": true,
    "country": {
      "id": "db69d536446c11de98360015c5e6daf6",
      "descriptor": "Nigeria"
    },
    "endDate": "2026-06-09",
    "canApply": true,
    "jobReqId": "30098726",
    "location": "Nigeria International Breweries H/O",
    "postedOn": "Posted 5 Days Ago",
    "timeType": "Full time",
    "startDate": "2026-06-01",
    "videoInfo": {
      "params": {
        "muse": {
          "interactions": [],
          "videoDuration": 67.867,
          "restrictAccess": false,
          "skipRestricted": false,
          "disallowRetries": false
        },
        "type": "video",
        "poster": "https://wd1-media.myworkdaycdn.com/m/v3/fetch/abinbev/Y4rr/c/CA956F11E9D2161E/gz84gmN0c3OHMywIeBt9e8YJL8cIuNwl/VML1Xr/progressive.h264.1080p.v7.mp4.0000001.jpg?__token__=ver=2023.09~kid=mediatransit~exp=1780787718~origin=www.myworkday.com~ttl=14400~hmac=8090cb8ab483f0101c21ee4f12ddbee03e627ea726360bc8b93f660efcf1f268",
        "tenant": "abinbev",
        "tracks": [
          {
            "url": "https://wd1-media.myworkdaycdn.com/m/v3/fetch/abinbev/Y4rr/c/CA956F11E9D2161E/gz84gmN0c3OHMywIeBt9e8YJL8cIuNwl/text-tracks/22s5pYNKhZfOMbL5Q7nqqO07oIrA0faQ/track.vtt?__token__=ver=2023.09~kid=mediatransit~exp=1780787718~origin=www.myworkday.com~ttl=14400~hmac=3a1701132765cae940ec07e7ba5e80e857bedffa269c6ad3c6c549e41908af74",
            "label": "English (United States)",
            "language": "en_US"
          }
        ],
        "sources": [
          {
            "url": "https://wd1-media.myworkdaycdn.com/m/v3/playlist/abinbev/Y4rr/c/CA956F11E9D2161E/gz84gmN0c3OHMywIeBt9e8YJL8cIuNwl/VML1Xr/HLS.v7.m3u8?tt=en_US%3BEnglish%2B%2528United%2BStates%2529%3Bs3%253A%252F%252Fworkday-media-us%252Ff%252FY4rr%252Fc%252FCA956F11E9D2161E%252Fgz84gmN0c3OHMywIeBt9e8YJL8cIuNwl%252Ftext-tracks%252F22s5pYNKhZfOMbL5Q7nqqO07oIrA0faQ%252Ftrack.vtt&duration=67.867&__token__=ver=2023.09~kid=mediatransit~exp=1780787718~origin=www.myworkday.com~ttl=14400~hmac=8090cb8ab483f0101c21ee4f12ddbee03e627ea726360bc8b93f660efcf1f268",
            "size": 0,
            "type": "application/x-mpegURL",
            "quality": "Auto",
            "duration": 67867,
            "hd_label": ""
          }
        ],
        "toggles": "{\"wmc-22189\":true,\"wmc-22331\":true,\"wmc-27882\":true,\"wmc-13658\":true,\"wmc-13737\":true,\"wmc-11701\":true,\"wmc-24807\":true,\"muse-709\":false,\"wmc-5825\":false,\"wmc-5951\":false,\"wmc-14911\":true,\"wmc-8321\":false,\"wmc-15802\":true,\"wmc-20855\":true,\"wmc-20732\":false,\"wmc-16527\":true,\"wmc-9846\":false,\"wmc-21592\":true,\"wmc-21615\":true,\"wmc-15670\":true,\"wmc-21593\":true,\"wmc-12835\":true,\"wmc-14182\":true,\"wmc-14284\":true,\"wmc-15011\":true,\"uxlx-1\":true,\"wmc-11369\":false,\"wmc-7256\":false,\"wmc-15073\":true,\"wmc-28241\":false,\"wmc-14151\":false,\"wmc-8819\":false,\"wmc-18120\":true,\"wmc-14717\":true,\"wmc-3252\":true,\"wmc-16759\":true,\"wmc-19376\":false,\"wmc-27242\":true,\"wmc-8159\":false,\"wmc-11052\":false,\"wmc-12740\":true,\"wmc-8655\":true,\"muse-660\":true,\"wmc-8656\":true,\"wmc-12008\":true,\"wmc-16585\":true,\"wmc-15743\":true,\"wmc-16466\":true,\"wmc-7540\":false,\"wmc-13388\":true,\"wmc-10060\":false,\"lrn-965\":true,\"lrn-1802\":true,\"lrn-32769\":true,\"wmc-16519\":false,\"wmc-10948\":true,\"wmc-23952\":false,\"wmc-16065\":true,\"wmc-13055\":true,\"wmc-13187\":false,\"wmc-13094\":true,\"wmc-6386\":false,\"wmc-2787\":true,\"wmc-16278\":true,\"wmc-24972\":true,\"wmc-12913\":true,\"wmc-19864\":false,\"wmc-15663\":true,\"wmc-25344\":true,\"wmc-17760\":true,\"wmc-12857\":true,\"wmc-20760\":true,\"muse-7\":true,\"wmc-15869\":true,\"wmc-17540\":false,\"wmc-12033\":true,\"wmc-15981\":true,\"wmc-17354\":true,\"wmc-7007\":true,\"wmc-6460\":true,\"wmc-12094\":true,\"wmc-16142\":true,\"wmc-14718\":true,\"wmc-12770\":true,\"wmc-13879\":false,\"wmc-15592\":true,\"wmc-14424\":true,\"wmc-15591\":true,\"ml-25093\":false,\"wmc-13937\":true,\"wmc-2454\":true,\"wmc-16758\":true,\"wmc-23128\":true,\"wmc-5060\":false,\"wmc-12011\":true,\"wmc-17752\":true,\"wmc-13132\":true,\"lrn-34912\":true,\"wmc-10693\":true,\"wmc-13235\":true,\"wmc-13594\":true,\"wmc-7714\":true,\"wmc-22778\":false,\"wmc-2867\":true,\"wmc-22777\":false,\"wmc-22776\":true,\"wmc-13605\":true,\"wmc-12981\":true,\"wmc-13322\":true,\"wmc-13502\":true,\"wmc-24587\":false,\"wmc-21680\":false,\"wmc-10558\":true,\"wmc-13719\":true,\"wmc-16896\":true,\"wmc-12951\":true,\"wmc-14572\":false,\"wmc-13074\":true,\"wmc-13075\":true,\"wmc-13783\":true,\"wmc-16223\":true,\"wmc-11305\":true,\"wmc-9432\":false,\"wmc-17199\":true,\"wmc-14658\":true,\"wmc-16736\":true,\"wmc-12079\":false,\"wmc-12078\":false,\"wmc-7504\":true,\"wmc-25101\":true,\"wmc-12075\":true,\"wmc-13811\":false,\"wmc-13458\":true,\"wmc-16897\":true,\"wmc-7659\":false,\"wmc-13786\":true,\"wmc-16670\":true,\"wmc-1599\":true,\"wmc-1598\":false,\"wmc-17590\":true,\"wmc-22768\":false,\"wmc-18600\":true,\"wmc-12481\":true,\"wmc-30810\":true,\"wmc-14914\":true,\"wmc-7783\":true,\"wmc-18117\":false,\"wmc-24046\":true,\"wmc-24047\":true,\"wmc-12724\":false,\"wmc-9250\":true,\"wmc-16310\":true,\"wmc-11574\":true,\"wmc-16194\":true,\"wmc-15661\":true,\"wmc-619\":false,\"wmc-2496\":false,\"wmc-15408\":false,\"wmc-16878\":true,\"wmc-13572\":true,\"wmc-15853\":true,\"wmc-15834\":true,\"wmc-17198\":true,\"wmc-13245\":true,\"wmc-14403\":true,\"wmc-17505\":true,\"wmc-20495\":true,\"wmc-3182\":true,\"wmc-7505\":true,\"wmc-6806\":false,\"wmc-26460\":true,\"wmc-14937\":true,\"wmc-6628\":true,\"wmc-11780\":true,\"wmc-9377\":true,\"wmc-13684\":true,\"wmc-13429\":true,\"wmc-18129\":true,\"wmc-15400\":true,\"wmc-14534\":true,\"wmc-15160\":true,\"wmc-15285\":true,\"wmc-9803\":false,\"wmc-15252\":true,\"wmc-21767\":true,\"wmc-2129\":true,\"wmc-8224\":true,\"wmc-13160\":true,\"wmc-14883\":true,\"wmc-18153\":false,\"currentSystemVersion\":\"2026.23\",\"lrn-12626\":true,\"lrn-14483\":true}",
        "duration": 67,
        "media_id": "7316a5456598100100cec80755920000",
        "cdn_token": "ver=2023.09~kid=mediatransit~exp=1780787718~origin=www.myworkday.com~ttl=14400~hmac=8090cb8ab483f0101c21ee4f12ddbee03e627ea726360bc8b93f660efcf1f268",
        "report_url": "https://www.myworkday.com/wday/backpack-hub/abinbev/report/player_issue/7316a5456598100100cec80755920000",
        "public_path": "https://www.myworkday.com/wday/backpack-hub/muse-web-client/2026.22.153",
        "content_type": "video",
        "tracking_url": "https://www.myworkday.com/wday/backpack-hub/abinbev/stats/play_events/7316a5456598100100cec80755920000",
        "created_on_ms": 1690895697000,
        "user_agreement": {
          "accepted": false,
          "required": false,
          "terms_url": "/abinbev/inst/22761$1/rel-task/2998$37225",
          "acceptance_url": "https://www.myworkday.com/wday/backpack-hub/abinbev/user_agreement/27b3f872096510001029d985b6ae0043"
        },
        "application_context": "recruiting-external-site"
      },
      "javascriptUrl": "https://www.myworkday.com/wday/backpack-hub/muse/wday/js/player.js"
    },
    "externalUrl": "https://wd1.myworkdaysite.com/recruiting/abinbev/NGA/job/Nigeria-International-Breweries-HO/CIC-Agent_30098726",
    "jobPostingId": "CIC-Agent_30098726",
    "jobDescription": "<p><b>Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?</b></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p><span>The </span><b>key purpose </b><span>of this role is t</span><span>o leverage capital and people resources </span><span>in order to</span><span> enhance sustainable growth in sales volume, </span></p><p><span>market share and competitive advantage.</span></p><p></p><p><b>Key Outputs and Responsibilities:</b></p><ul><li><span>Order Control and Capturing</span></li><li><span>Sales Calls</span></li><li><span>Product Promotion/Targeted Sales</span></li><li><span>Mix/Portfolio Management</span></li><li><span>Stock Management and allocation</span></li><li><span>Payment sourcing and negotiation</span></li><li><span>Proof of payment/posting tracking</span></li><li><span>Empties Tracking</span></li><li><span>Formalized NPS and Surveys</span></li><li><span>Customer Complaint Resolution</span></li></ul><p><b>KPIs</b></p><ul><li><span>Volume KPIs (Beer, Focus brands, Malt, Energy) </span></li><li><span>CIC Productivity KPIs (Plan Adherence, </span><span>Contractability</span><span>, Effectiveness, Coverage, Zero Purchase customers, Frequency of purchase)</span></li></ul><p><b>Skills</b></p><ul><li><span>Sales Capability</span></li><li><span>Clear Communication</span></li><li><span>Multilingual</span></li><li><span>Salesforce and SAP proficiency</span></li><li><span>Excel, PPT, Word proficiency</span></li><li><span>Problem Solving/Analytical Thinking</span></li><li><span>Adaptability, Process Adherent, Spirited</span></li><li><span>Fast Paced, High Pressure, Multiple Stakeholders </span><span>Mgmt.</span></li></ul><div></div><div><p><b>Key Attributes and Competencies:</b></p><p></p><p><u><b>Traits &amp; Competences Required:</b></u></p><ul><li><span>Positive Attitude</span></li><li><span>High Level of energy</span></li><li><span>Good interpersonal skills</span></li><li><span>Creativity and Innovation</span></li><li><span>Fluency in English and/or other local dialect</span></li><li><span>Clear Communication Skills</span></li><li><span>Analytical Skill/ Problem solving Skill</span></li><li><span>High Level of adaptation</span></li></ul><div></div><div><p><b><span>Qualifications &amp; Experience: </span></b></p><ul><li><span>Min. of B.Sc./HND in Administrative or </span><span>other</span><span> Related Course</span></li><li><span>2-3 Years’ experience in Customer experience, Call handling, Sales or similar role</span></li><li><span>Proficiency in the use of Microsoft office applications i.e. (Microsoft Excel, Word and PowerPoint)</span></li><li><span>Proficiency in the use of Salesforce/S4Hana</span></li><li><span>Related Certification is an added advantage.</span></li></ul><p></p><p><b>Additional information:</b></p><ul><li><span>Band: IX-A10</span></li></ul><p><span>AB InBev is an equal opportunity employer, and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted.</span></p><p><br /><span>The </span><span>advert</span><span> has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing. </span></p></div></div><p></p><p></p><div></div><div></div>",
    "questionnaireId": "7db3280a83c51001944233e78fa60000",
    "timeLeftToApply": "2 days left to apply",
    "jobPostingSiteId": "NGA",
    "includeResumeParsing": true,
    "jobRequisitionLocation": {
      "country": {
        "id": "db69d536446c11de98360015c5e6daf6",
        "alpha2Code": "NG",
        "descriptor": "Nigeria"
      },
      "descriptor": "Nigeria International Breweries H/O"
    },
    "jobPostingEndDateAsText": "End Date: June 9, 2026",
    "secondaryQuestionnaireId": "2a6cfcb1bfc901019fcb172ff90d0000"
  }
}