Junior Salesforce Administrator

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  "last_changed_at": "2026-06-06T09:45:35.388Z",
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  "location": {
    "raw": "Kraft Sports and Entertainment - Foxborough, MA 02035; One Patriot Place, Foxborough, MA, 2035, USA",
    "city": "Foxborough",
    "region": "MA",
    "country": "United States",
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    "confidence": 0.8
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  "salary_max": 32.7,
  "salary_min": 28.15,
  "inferred_at": "2026-06-03T10:04:40.873Z",
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      "raw": "Kraft Sports and Entertainment - Foxborough, MA 02035; One Patriot Place, Foxborough, MA, 2035, USA",
      "city": "Foxborough",
      "region": "MA",
      "country": "United States",
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      "confidence": 0.8
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    "countries": [
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{
  "detail": {
    "city": "Foxborough",
    "jobId": 412350,
    "level": "",
    "endDate": "",
    "legalId": 25,
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    "jobShift": "Day",
    "jobTitle": "Junior Salesforce Administrator",
    "location": "Kraft Sports and Entertainment - Foxborough, MA 02035",
    "startDate": "",
    "clientCode": "0AH94",
    "remoteType": "",
    "description": "<div style=\"margin-right:30px;\">\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">SUMMARY</span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">The Junior Salesforce Administrator will support the enterprise-wide CRM system for Kraft Sports + Entertainment whose member companies include the New England Patriots, the New England Revolution and Gillette Stadium. This role will also support the CRM system for Blue Square Alliance – collaborating across departments including Philanthropy, Partnerships and Marketing, as they adopt and expand their use of Salesforce. The Junior Salesforce Administrator will work closely with the CRM team to play a critical role in the execution of our Salesforce strategy and optimization. They will also work directly with business stakeholders at times to gather, understand and define requirements for campaigns and CRM product enhancements. The position will be responsible for multiple concurrent and recurring projects under the supervision of the Salesforce Administrator.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">DUTIES AND RESPONSIBILITIES</span></span></b></span></span></span></p>\n\n<ol>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Support Salesforce declarative development, including but not limited to custom fields, custom objects, flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Coordinate Salesforce processes, workflow rules, and business logic to ensure maximum productivity and efficiency.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Support automation and integration requests and build solutions using Salesforce flow, or other similar tools.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Support marketing team in developing target audiences and campaigns for various communications priorities.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Activate and deactivate internal Salesforce user accounts, including updating permissions, roles and profiles to maintain accurate access.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Perform quality assurance checks and assist with deployment of new Salesforce features.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Conduct testing and validation of new Salesforce features and workflows and create documentation for administrators and end users to ensure accurate maintenance and scalable training.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Communicate and report on sales and service campaign results effectively to the correct stakeholders and manage the day-to-day operations of these campaign and cadence automations.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Understand the sources of data that feed the CRM system (data warehouse, Marketo, phone system, SMS-MMS, etc.) and monitor system performance to troubleshoot errors.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Maintain internal product/feature requests and implement or coordinate enhancements to Salesforce as required.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Develop and provide end user training and troubleshoot end user questions and issues before escalating to vendor.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Special projects and assignments as business dictates.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.</span></span></span></span></span></li>\n</ol>\n\n<p style=\"margin-left:72px;margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">SUPERVISORY RESPONSIBILITIES</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:32px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">This position has no supervisory responsibilities</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">SKILLS AND QUALIFICATIONS</span></span></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Bachelor’s degree in a relative field or equivalent work experience required.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">2-4 years of experience with CRM platforms (Salesforce) campaign creation, workflow, and management, and execution required, with at least 1 year of experience as a CRM administrator.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Experience with Salesforce automation, familiarity with Marketo, Salesforce CPQ, and Ticketmaster Archtics required.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Strong analytical and problem-solving skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. </span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Must have the ability to demonstrate uncompromising judgment and discretion to protect the confidentiality/privacy of our customer and corporate information.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. </span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Must have a strong command of reasoned, measured decision-making based on analyzing the pros and cons of each potential decision to be made.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Detail oriented with strong organizational and decision-making abilities.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Experience in sports or entertainment industry preferred.</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Must be able to work a flexible schedule, including nights, weekends and holidays.</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:72px;margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">PHYSICAL DEMANDS</span></span></b></span></span></span></p>\n\n<ul>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">The employee frequently is required to talk or hear</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">The employee is occasionally required to reach with hands and arms</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:72px;margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">WORK ENVIRONMENT</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:32px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Normal office environment</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">CERTIFICATES, LICENSES, REGISTRATIONS</span></span></b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-left:32px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">None required</span></span></span></span></span></li>\n\t<li style=\"margin-left:32px;margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Salesforce Administrator Certification preferred</span></span></span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">OTHER DUTIES</span></span></b></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</span></span></span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:10pt;\"><span style=\"line-height:115%;\">This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</span></span></i></span></span></span></p>\n</div>",
    "jobCategory": "Marketing/Media/PR",
    "salaryRange": "$28.15 - $32.70 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Junior Salesforce Administrator\",\"identifier\":\"J0AH94412350\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/715F4103F5E4D572C92AFE85684343DC/jobs/412350\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=715F4103F5E4D572C92AFE85684343DC\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":28.15,\"maxValue\":32.7,\"unitText\":\"\"}},\"datePosted\":\"2025-11-21\",\"description\":\"Job DetailsJob Location: Kraft Sports and Entertainment - Foxborough, MA 02035Position Type: Full TimeEducation Level: Bachelor's DegreeSalary Range: $28.15 - $32.70 HourlyJob Shift: DayJob Category: Marketing/Media/PR\\nSUMMARY\\n\\nThe Junior Salesforce Administrator will support the enterprise-wide CRM system for Kraft Sports + Entertainment whose member companies include the New England Patriots, the New England Revolution and Gillette Stadium. This role will also support the CRM system for Blue Square Alliance – collaborating across departments including Philanthropy, Partnerships and Marketing, as they adopt and expand their use of Salesforce. The Junior Salesforce Administrator will work closely with the CRM team to play a critical role in the execution of our Salesforce strategy and optimization. They will also work directly with business stakeholders at times to gather, understand and define requirements for campaigns and CRM product enhancements. The position will be responsible for multiple concurrent and recurring projects under the supervision of the Salesforce Administrator.\\n\\nDUTIES AND RESPONSIBILITIES\\n\\n\\n\\tSupport Salesforce declarative development, including but not limited to custom fields, custom objects, flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types.\\n\\tCoordinate Salesforce processes, workflow rules, and business logic to ensure maximum productivity and efficiency.\\n\\tSupport automation and integration requests and build solutions using Salesforce flow, or other similar tools.\\n\\tSupport marketing team in developing target audiences and campaigns for various communications priorities.\\n\\tActivate and deactivate internal Salesforce user accounts, including updating permissions, roles and profiles to maintain accurate access.\\n\\tPerform quality assurance checks and assist with deployment of new Salesforce features.\\n\\tConduct testing and validation of new Salesforce features and workflows and create documentation for administrators and end users to ensure accurate maintenance and scalable training.\\n\\tCommunicate and report on sales and service campaign results effectively to the correct stakeholders and manage the day-to-day operations of these campaign and cadence automations.\\n\\tUnderstand the sources of data that feed the CRM system (data warehouse, Marketo, phone system, SMS-MMS, etc.) and monitor system performance to troubleshoot errors.\\n\\tMaintain internal product/feature requests and implement or coordinate enhancements to Salesforce as required.\\n\\tDevelop and provide end user training and troubleshoot end user questions and issues before escalating to vendor.\\n\\tSpecial projects and assignments as business dictates.\\n\\tResponsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.\\n\\n\\n \\n\\nSUPERVISORY RESPONSIBILITIES\\n\\n\\n\\tThis position has no supervisory responsibilities\\n\\n\\n \\n\\nSKILLS AND QUALIFICATIONS\\n\\n\\n\\tBachelor’s degree in a relative field or equivalent work experience required.\\n\\t2-4 years of experience with CRM platforms (Salesforce) campaign creation, workflow, and management, and execution required, with at least 1 year of experience as a CRM administrator.\\n\\tExperience with Salesforce automation, familiarity with Marketo, Salesforce CPQ, and Ticketmaster Archtics required.\\n\\tStrong analytical and problem-solving skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. \\n\\tMust have the ability to demonstrate uncompromising judgment and discretion to protect the confidentiality/privacy of our customer and corporate information.\\n\\tExcellent communication and interpersonal skills, with the ability to collaborate effectively across teams. \\n\\tMust be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.\\n\\tMust have a strong command of reasoned, measured decision-making based on analyzing the pros and cons of each potential decision to be made.\\n\\tDetail oriented with strong organizational and decision-making abilities.\\n\\tExperience in sports or entertainment industry preferred.\\n\\tMust be able to work a flexible schedule, including nights, weekends and holidays.\\n\\n\\n \\n\\nPHYSICAL DEMANDS\\n\\n\\n\\tWhile performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel\\n\\tThe employee frequently is required to talk or hear\\n\\tThe employee is occasionally required to reach with hands and arms\\n\\tSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus\\n\\tReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\\n\\n\\n \\n\\nWORK ENVIRONMENT\\n\\n\\n\\tNormal office environment\\n\\n\\nCERTIFICATES, LICENSES, REGISTRATIONS\\n\\n\\n\\tNone required\\n\\tSalesforce Administrator Certification preferred\\n\\n\\n \\n\\nOTHER DUTIES\\n\\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\\n\\nThis company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.\\nQualifications\",\"responsibilities\":\"\\nSUMMARY\\n\\nThe Junior Salesforce Administrator will support the enterprise-wide CRM system for Kraft Sports + Entertainment whose member companies include the New England Patriots, the New England Revolution and Gillette Stadium. This role will also support the CRM system for Blue Square Alliance – collaborating across departments including Philanthropy, Partnerships and Marketing, as they adopt and expand their use of Salesforce. The Junior Salesforce Administrator will work closely with the CRM team to play a critical role in the execution of our Salesforce strategy and optimization. They will also work directly with business stakeholders at times to gather, understand and define requirements for campaigns and CRM product enhancements. The position will be responsible for multiple concurrent and recurring projects under the supervision of the Salesforce Administrator.\\n\\nDUTIES AND RESPONSIBILITIES\\n\\n\\n\\tSupport Salesforce declarative development, including but not limited to custom fields, custom objects, flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types.\\n\\tCoordinate Salesforce processes, workflow rules, and business logic to ensure maximum productivity and efficiency.\\n\\tSupport automation and integration requests and build solutions using Salesforce flow, or other similar tools.\\n\\tSupport marketing team in developing target audiences and campaigns for various communications priorities.\\n\\tActivate and deactivate internal Salesforce user accounts, including updating permissions, roles and profiles to maintain accurate access.\\n\\tPerform quality assurance checks and assist with deployment of new Salesforce features.\\n\\tConduct testing and validation of new Salesforce features and workflows and create documentation for administrators and end users to ensure accurate maintenance and scalable training.\\n\\tCommunicate and report on sales and service campaign results effectively to the correct stakeholders and manage the day-to-day operations of these campaign and cadence automations.\\n\\tUnderstand the sources of data that feed the CRM system (data warehouse, Marketo, phone system, SMS-MMS, etc.) and monitor system performance to troubleshoot errors.\\n\\tMaintain internal product/feature requests and implement or coordinate enhancements to Salesforce as required.\\n\\tDevelop and provide end user training and troubleshoot end user questions and issues before escalating to vendor.\\n\\tSpecial projects and assignments as business dictates.\\n\\tResponsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.\\n\\n\\n \\n\\nSUPERVISORY RESPONSIBILITIES\\n\\n\\n\\tThis position has no supervisory responsibilities\\n\\n\\n \\n\\nSKILLS AND QUALIFICATIONS\\n\\n\\n\\tBachelor’s degree in a relative field or equivalent work experience required.\\n\\t2-4 years of experience with CRM platforms (Salesforce) campaign creation, workflow, and management, and execution required, with at least 1 year of experience as a CRM administrator.\\n\\tExperience with Salesforce automation, familiarity with Marketo, Salesforce CPQ, and Ticketmaster Archtics required.\\n\\tStrong analytical and problem-solving skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. \\n\\tMust have the ability to demonstrate uncompromising judgment and discretion to protect the confidentiality/privacy of our customer and corporate information.\\n\\tExcellent communication and interpersonal skills, with the ability to collaborate effectively across teams. \\n\\tMust be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.\\n\\tMust have a strong command of reasoned, measured decision-making based on analyzing the pros and cons of each potential decision to be made.\\n\\tDetail oriented with strong organizational and decision-making abilities.\\n\\tExperience in sports or entertainment industry preferred.\\n\\tMust be able to work a flexible schedule, including nights, weekends and holidays.\\n\\n\\n \\n\\nPHYSICAL DEMANDS\\n\\n\\n\\tWhile performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel\\n\\tThe employee frequently is required to talk or hear\\n\\tThe employee is occasionally required to reach with hands and arms\\n\\tSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus\\n\\tReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions\\n\\n\\n \\n\\nWORK ENVIRONMENT\\n\\n\\n\\tNormal office environment\\n\\n\\nCERTIFICATES, LICENSES, REGISTRATIONS\\n\\n\\n\\tNone required\\n\\tSalesforce Administrator Certification preferred\\n\\n\\n \\n\\nOTHER DUTIES\\n\\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\\n\\nThis company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"THE KRAFT GROUP\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=715F4103F5E4D572C92AFE85684343DC\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"One Patriot Place\",\"addressLocality\":\"Foxborough\",\"addressRegion\":\"MA\",\"postalCode\":2035,\"addressCountry\":\"USA\"}},\"industry\":\"Marketing/Media/PR\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"Bachelor's Degree\"}",
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