Customer Service Representative (Part-Time)

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    "id": "27",
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    "location": {
      "city": "Montgomery",
      "state": "Illinois"
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    "departmentId": "18552",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative (Part-Time)",
    "departmentLabel": "Customer Service",
    "employmentStatusLabel": "Part-Time"
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    "location": {
      "city": "Montgomery",
      "state": "Illinois",
      "postalCode": "60538",
      "addressCountry": "United States"
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    "datePosted": "2023-08-21",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Job Overview:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">The Customer Service Representative is a year round part-time position located at the following facilities: Civic Center, 5 Ashlawn Avenue, Montgomery, IL; South Point, 810 Preston Lane, Oswego, IL; and Boulder Point, Zero Boulder Hill Pass, Montgomery, IL. Responsibilities include serving the needs of the external and internal customers of the Oswegoland Park District, while supporting the Oswegoland Park District's mission statement.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Education, Experience, &amp; Training:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">High School Diploma or equivalent</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">At least two years related experience preferred</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Essential Duties &amp; Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Significant involvement in serving the needs of the customer</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Significant involvement in answering, managing, and following up with phone calls</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Significant involvement in registration process</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Significant involvement in managing the customer database, including annual waivers</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Significant involvement in prioritizing and performing varied tasks</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Significant involvement in assisting and supporting staff with their needs</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Significant involvement in promoting OPD programs, services, and special events</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Responsible for successfully balancing receipts, reconciling transactions, and preparing daily deposits</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Responsible for ensuring confidential use of customer information, including but not limited to credit card transactions, bank information, and household account information</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Considerable understanding of programs and services offered</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Considerable understanding of programs, events, parks, &amp; services offered</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Considerable involvement in managing office functions</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Considerable involvement in seeking out ways to make improvements</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Considerable involvement in seeking out participants suggestions, comments, and needs and reporting these to the Customer Service Supervisor</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Considerable involvement in maintaining the cleanliness and appearance of facilities</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Considerable involvement in being aware of any unsafe situations and making suggestions for improvements to the Safety Council</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Working closely with Program Supervisors and Coordinators</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Other duties as assigned</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Skills and Qualifications:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Minimum of 18 years of age and possess a valid drivers license</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ability to plan, organize, and make decisions independently</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ability to communicate effectively verbally and in writing, as well as in email</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ability to deal well with the public and employees of the Park District</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ability to maintain composure in stressful situations</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ability to understand and utilize varied information</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Ability to operate office machinery and computers</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Knowledge of Microsoft Word</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Understand and exhibit behavior consistent with the values of the Park District</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Hours:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">10-15 hours per week. The Customer Service Representative's schedule may vary to meet the needs of the District. Weekend and evening hours will be required throughout the year. Monthly schedules will be available at least three weeks in advance.  Must be available to work days, evenings, and weekends.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Benefits:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Employee Wellness Programs and Incentives</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Employee Recognition Programs</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Discounts at Our Golf Course</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Season Passes to Our Aquatic Center</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Free or Discounted Prices for Our Fitness &amp; Special Event Programs</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Rate:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">$17-$17.50/hour</span></p>",
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    "jobOpeningShareUrl": "https://oswegolandparkdistrict.bamboohr.com/careers/27",
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