Customer Experience Crew Member

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    "description": "<p dir=\"ltr\"><span style=\"font-size:14px;\">ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.</span></p>\n\n<p dir=\"ltr\"><span style=\"font-size:14px;\">The customer experience team provides the experience for all customers whose solar systems have been turned on and are operating. We are looking for an intuitive, customer service-oriented individual who can manage a wide variety of responsibilities. </span></p>\n\n<p dir=\"ltr\"><strong><span style=\"font-size:14px;\">Inbound operator- </span></strong><span style=\"font-size:14px;\">The Inbound Operator provides a smooth transition for the customer, guiding them to the appropriate agent or department to address their questions or concerns.</span></p>\n\n<p dir=\"ltr\"><strong><span style=\"font-size:14px;\">Analyst- </span></strong><span style=\"font-size:14px;\">The Analyst is responsible for creating processes, reviewing customer feedback, repairing relationships, improving customer experience, and obtaining referrals/leads for future customers</span></p>\n\n<p dir=\"ltr\"><strong><span style=\"font-size:14px;\">Scheduling Agent- </span></strong><span style=\"font-size:14px;\">The Scheduling Agent schedules third-party contractors for repairs and service work.</span></p>\n\n<p dir=\"ltr\"><span style=\"font-size:16px;\"><strong>Duties/Responsibilities:</strong></span></p>\n\n<ul dir=\"ltr\">\n\t<li><span style=\"font-size:14px;\">Creating and adapting the process of feedback intake.</span></li>\n\t<li><span style=\"font-size:14px;\">Reaching out to customers to review negative feedback and find a solution that resolves all issues.</span></li>\n\t<li><span style=\"font-size:14px;\">Responding efficiently and accurately to customers, explaining solutions and ensuring a positive, proactive and professional customer experience.</span></li>\n\t<li><span style=\"font-size:14px;\">Engage in active listening with customers, confirming or clarifying information to ensure customer interactions are resolved efficiently and effectively.</span></li>\n\t<li><span style=\"font-size:14px;\">Follow up with positive customer reviews to get possible leads and referrals.</span></li>\n\t<li><span style=\"font-size:14px;\">Interact with customers and collaborate with other ION Solar members to build lasting relationships by taking the extra mile</span></li>\n\t<li><span style=\"font-size:14px;\">Performs other related duties as assigned.</span></li>\n</ul>\n\n<p dir=\"ltr\"><span style=\"font-size:16px;\"><strong>Required Skills/Abilities:</strong></span></p>\n\n<ul dir=\"ltr\">\n\t<li><span style=\"font-size:14px;\">Previous experience in a customer support role</span></li>\n\t<li><span style=\"font-size:14px;\">Track record of over-achieving quota</span></li>\n\t<li><span style=\"font-size:14px;\">Strong phone and verbal communication skills along with active listening</span></li>\n\t<li><span style=\"font-size:14px;\">Familiarity with CRM systems and practices</span></li>\n\t<li><span style=\"font-size:14px;\">Customer focus and adaptability to different personality types</span></li>\n\t<li><span style=\"font-size:14px;\">Ability to multi-task, set priorities, and manage time effectively</span></li>\n\t<li><span style=\"font-size:14px;\">Ability to develop solutions to difficult problems</span></li>\n\t<li><span style=\"font-size:14px;\">Proficient with Microsoft Office Suite or related software.</span></li>\n</ul>\n\n<p dir=\"ltr\"><span style=\"font-size:16px;\"><strong>Education and Experience:</strong></span></p>\n\n<ul dir=\"ltr\">\n\t<li><span style=\"font-size:14px;\">A high school diploma or equivalent is required</span></li>\n\t<li><span style=\"font-size:14px;\">Customer service experience required</span></li>\n\t<li><span style=\"font-size:14px;\">Solar experience preferred but not required</span></li>\n</ul>\n\n<p dir=\"ltr\"><span style=\"font-size:16px;\"><strong>Working Conditions:</strong></span></p>\n\n<p dir=\"ltr\"><span style=\"font-size:14px;\">Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.</span></p>\n\n<p dir=\"ltr\"><span style=\"font-size:14px;\">Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend, or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.</span></p>\n\n<p dir=\"ltr\"><span style=\"font-size:16px;\"><strong>Compensation/Benefits:</strong></span></p>\n\n<ul dir=\"ltr\">\n\t<li><span style=\"font-size:14px;\">Competitive wages</span></li>\n\t<li><span style=\"font-size:14px;\">Health/Vision/Dental Insurance</span></li>\n\t<li><span style=\"font-size:14px;\">401(k)</span></li>\n\t<li><span style=\"font-size:14px;\">Paid time off and paid holidays</span></li>\n\t<li><span style=\"font-size:14px;\">Paid birthday off</span></li>\n</ul>\n\n<p><span style=\"color:#7f8c8d;\"><span style=\"font-size:12px;\">ION Solar is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.</span></span></p>",
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