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HomeCompanies79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001Customer Service & Sales Support Specialist – Packaging

Customer Service & Sales Support Specialist – Packaging

79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001 · Charlotte, NC, US, Charlotte, NC · On Site · Active · $23–$25 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001
TitleCustomer Service & Sales Support Specialist – Packaging
Normalized title-
Department / team-
LocationCharlotte, NC, United States
Work modelOn Site
Employment type-
Salary$23–$25 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-08 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-05

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PageWhat it containsOpen
Company jobsActive postings from 79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Charlotte.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001
Source3aacc1f0-43db-4450-96c0-3ee757f8839b
ATS providerADP Workforce Now Recruiting

Description

At Schaefer Plastics, we manufacture industry-leading solutions and drive responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn. We are a global injection molding manufacturer, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement. Position Summary Schaefer Plastics is seeking a Customer Service & Sales Support Specialist to support our Packaging division by managing customer inquiries, processing orders, coordinating internal workflows, and helping ensure a high level of service throughout the order lifecycle. This role serves as a key point of contact for customers and internal teams, helping drive accurate order entry, timely communication, and strong customer relationships in a fast-paced manufacturing environment. Key Responsibilities Serve as a primary point of contact for Packaging customers regarding product inquiries, order status, pricing support, returns, invoicing, and general service needs Prepare, manage, and support customer quoting activities utilizing both AX and Salesforce to ensure accurate and timely quote delivery. Process customer orders accurately and efficiently within the company's ERP/order management system Generate and manage work orders to support manufacturing and fabrication requirements Build and maintain strong relationships with new and existing customers Assist with new customer account setup and account maintenance Coordinate with internal departments, including manufacturing, warehouse, shipping, and accounting, to ensure smooth order fulfillment Support invoicing activities and help resolve billing discrepancies as needed Process returns and assist with issue resolution in a timely, professional manner Update and maintain product and customer information in internal systems Escalate customer concerns or operational issues when appropriate Communicate shipping needs and special handling requirements to warehouse or logistics teams Provide a high level of responsiveness, professionalism, and follow-through in all customer interactions Qualifications High school diploma or equivalent required; associate degree preferred 1+ years of customer service, sales support, order entry, or account support experience in a manufacturing, packaging, or other physical product environment preferred Experience working in an ERP or order entry system preferred Intermediate Microsoft Office skills, especially Outlook, Excel, and Word Strong written and verbal communication skills Bilingual English/Spanish is a plus Preferred Skills and Experience Experience supporting customers in a business-to-business manufacturing environment Ability to manage multiple priorities with strong attention to detail Strong organizational and follow-up skills Comfortable working cross-functionally with sales, operations, warehouse, and finance teams Ability to handle customer concerns with professionalism and urgency Core Competencies Customer Focus Communication Accuracy and Attention to Detail Problem Solving Dependability Initiative Teamwork Planning and Organization Adaptability Work Environment / Physical Requirements Primarily office-based role within a manufacturing environment Regular sitting, typing, speaking, and hearing Frequent use of hands for computer and office equipment Occasional standing and walking in office or plant areas May occasionally lift up to 10 pounds Moderate noise level typical of an office connected to a manufacturing facility Why Schaefer Plastics At Schaefer Plastics, we are committed to delivering high-quality packaging solutions while building strong relationships with our customers and teammates. We value teamwork, accountability, and customer service, and we are looking for individuals who want to contribute in a fast-paced, collaborative environment. Schaefer Plastics is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants regardless of race, color, religion, creed, national origin, religion, gender, gender identity/expression, sexual orientation, age, disability, genetic information, military or veteran status, marital status, pregnancy, or any other characteristic protected by federal, state, or local law.

Full job record

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Source ID3aacc1f0-43db-4450-96c0-3ee757f8839b
Board ID3aacc1f0-43db-4450-96c0-3ee757f8839b
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Provider Job Key550813
TitleCustomer Service & Sales Support Specialist – Packaging
Normalized Title
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Activeyes
Location TextCharlotte, NC, US, Charlotte, NC
Department
Team
Employment Type
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionNC
CityCharlotte
Salary Raw23.00 To 25.00 (USD) Annually
Salary Min23
Salary Max25
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=79925424-92fe-42ae-ac9d-6c055f0a8336&ccId=19000101_000001&lang=en_US&type=JS&jobId=550813&jwId=9201244525781_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=79925424-92fe-42ae-ac9d-6c055f0a8336&ccId=19000101_000001&lang=en_US&type=JS&jobId=550813&jwId=9201244525781_1
First Seen At2026-05-31 18:27:44Z
Last Seen At2026-06-05 01:57:24Z
Last Checked At2026-06-05 01:57:24Z
Last Changed At2026-06-05 01:57:24Z
Inactive At
Source Posted At2026-04-08 18:14:00Z
Source Updated At
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Extensions
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 18px; line-height: 115%; font-family: Calibri, sans-serif;\"><br></span><span style=\"font-size: 16px;\"><em><span style=\"line-height: 115%;\">At Schaefer Plastics, we manufacture industry-leading solutions and drive responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn.&nbsp;</span></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><em><span style=\"line-height: 115%;\">We are a global injection molding manufacturer, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement.</span></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Position Summary</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px; line-height: 115%; font-family: Calibri, sans-serif;\">Schaefer Plastics is seeking a Customer Service &amp; Sales Support Specialist to support our Packaging division by managing customer inquiries, processing orders, coordinating internal workflows, and helping ensure a high level of service throughout the order lifecycle. This role serves as a key point of contact for customers and internal teams, helping drive accurate order entry, timely communication, and strong customer relationships in a fast-paced manufacturing environment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Key Responsibilities</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Serve as a primary point of contact for Packaging customers regarding product inquiries, order status, pricing support, returns, invoicing, and general service needs&nbsp;</span></li><li data-pasted=\"true\"><span style=\"font-size: 18px;\"><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Prepare, manage, and support customer quoting activities utilizing both AX and Salesforce to ensure accurate and timely quote delivery.</span></span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Process customer orders accurately and efficiently within the company&#39;s ERP/order management system&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Generate and manage work orders to support manufacturing and fabrication requirements&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Build and maintain strong relationships with new and existing customers&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Assist with new customer account setup and account maintenance&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Coordinate with internal departments, including manufacturing, warehouse, shipping, and accounting, to ensure smooth order fulfillment&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Support invoicing activities and help resolve billing discrepancies as needed&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Process returns and assist with issue resolution in a timely, professional manner&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Update and maintain product and customer information in internal systems&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Escalate customer concerns or operational issues when appropriate&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Communicate shipping needs and special handling requirements to warehouse or logistics teams&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Provide a high level of responsiveness, professionalism, and follow-through in all customer interactions&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Qualifications</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">High school diploma or equivalent required; associate degree preferred&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">1+ years of customer service, sales support, order entry, or account support experience in a manufacturing, packaging, or other physical product environment preferred&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Experience working in an ERP or order entry system preferred&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Intermediate Microsoft Office skills, especially Outlook, Excel, and Word&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Strong written and verbal communication skills&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Bilingual English/Spanish is a plus&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Preferred Skills and Experience</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Experience supporting customers in a business-to-business manufacturing environment&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to manage multiple priorities with strong attention to detail&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Strong organizational and follow-up skills&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Comfortable working cross-functionally with sales, operations, warehouse, and finance teams&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to handle customer concerns with professionalism and urgency&nbsp;</span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Core Competencies</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Customer Focus&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Communication&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Accuracy and Attention to Detail&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Problem Solving&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Dependability&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Initiative&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Teamwork&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Planning and Organization&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Adaptability&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Work Environment / Physical Requirements</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Primarily office-based role within a manufacturing environment&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Regular sitting, typing, speaking, and hearing&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Frequent use of hands for computer and office equipment&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Occasional standing and walking in office or plant areas&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">May occasionally lift up to 10 pounds&nbsp;</span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Moderate noise level typical of an office connected to a manufacturing facility&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Why Schaefer Plastics</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px; line-height: 115%; font-family: Calibri, sans-serif;\">At Schaefer Plastics, we are committed to delivering high-quality packaging solutions while building strong relationships with our customers and teammates. We value teamwork, accountability, and customer service, and we are looking for individuals who want to contribute in a fast-paced, collaborative environment.</span></p><p id=\"isPasted\" style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;background:white;'><span style=\"font-size: 18px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;background:white;'><span style=\"font-size: 18px; font-family: Arial, sans-serif; color: rgb(65, 65, 65);\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:var(--line-height-base);margin:0in;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=\" border-box;outline: none;\"><span style=\"outline: none; font-size: 11px;\"><span style=\"font-family: Arial, sans-serif; color: rgb(65, 65, 65);\">Schaefer Plastics is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants regardless of race, color, religion, creed, national origin, religion, gender, gender identity/expression, sexual orientation, age, disability, genetic information, military or veteran status, marital status, pregnancy, or any other characteristic protected by federal, state, or local law.</span></span></span></p><p><br></p>\n",
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