Home › Companies › 79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001 › Customer Service & Sales Support Specialist – Packaging
Customer Service & Sales Support Specialist – Packaging
79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001 · Charlotte, NC, US, Charlotte, NC · On Site · Active · $23–$25 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001 |
| Title | Customer Service & Sales Support Specialist – Packaging |
| Normalized title | - |
| Department / team | - |
| Location | Charlotte, NC, United States |
| Work model | On Site |
| Employment type | - |
| Salary | $23–$25 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-04-08 / 2026-05-31 |
| Changed / last seen | 2026-06-05 / 2026-06-05 |
Related slices
| Page | What it contains | Open |
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| Company jobs | Active postings from 79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Charlotte. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 79925424 92fe 42ae Ac9d 6c055f0a8336 19000101 000001 |
| Source | 3aacc1f0-43db-4450-96c0-3ee757f8839b |
| ATS provider | ADP Workforce Now Recruiting |
Description
At Schaefer Plastics, we manufacture industry-leading solutions and drive responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn.
We are a global injection molding manufacturer, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement.
Position Summary
Schaefer Plastics is seeking a Customer Service & Sales Support Specialist to support our Packaging division by managing customer inquiries, processing orders, coordinating internal workflows, and helping ensure a high level of service throughout the order lifecycle. This role serves as a key point of contact for customers and internal teams, helping drive accurate order entry, timely communication, and strong customer relationships in a fast-paced manufacturing environment.
Key Responsibilities
Serve as a primary point of contact for Packaging customers regarding product inquiries, order status, pricing support, returns, invoicing, and general service needs Prepare, manage, and support customer quoting activities utilizing both AX and Salesforce to ensure accurate and timely quote delivery. Process customer orders accurately and efficiently within the company's ERP/order management system Generate and manage work orders to support manufacturing and fabrication requirements Build and maintain strong relationships with new and existing customers Assist with new customer account setup and account maintenance Coordinate with internal departments, including manufacturing, warehouse, shipping, and accounting, to ensure smooth order fulfillment Support invoicing activities and help resolve billing discrepancies as needed Process returns and assist with issue resolution in a timely, professional manner Update and maintain product and customer information in internal systems Escalate customer concerns or operational issues when appropriate Communicate shipping needs and special handling requirements to warehouse or logistics teams Provide a high level of responsiveness, professionalism, and follow-through in all customer interactions
Qualifications
High school diploma or equivalent required; associate degree preferred 1+ years of customer service, sales support, order entry, or account support experience in a manufacturing, packaging, or other physical product environment preferred Experience working in an ERP or order entry system preferred Intermediate Microsoft Office skills, especially Outlook, Excel, and Word Strong written and verbal communication skills Bilingual English/Spanish is a plus
Preferred Skills and Experience
Experience supporting customers in a business-to-business manufacturing environment Ability to manage multiple priorities with strong attention to detail Strong organizational and follow-up skills Comfortable working cross-functionally with sales, operations, warehouse, and finance teams Ability to handle customer concerns with professionalism and urgency
Core Competencies
Customer Focus Communication Accuracy and Attention to Detail Problem Solving Dependability Initiative Teamwork Planning and Organization Adaptability
Work Environment / Physical Requirements
Primarily office-based role within a manufacturing environment Regular sitting, typing, speaking, and hearing Frequent use of hands for computer and office equipment Occasional standing and walking in office or plant areas May occasionally lift up to 10 pounds Moderate noise level typical of an office connected to a manufacturing facility
Why Schaefer Plastics
At Schaefer Plastics, we are committed to delivering high-quality packaging solutions while building strong relationships with our customers and teammates. We value teamwork, accountability, and customer service, and we are looking for individuals who want to contribute in a fast-paced, collaborative environment.
Schaefer Plastics is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants regardless of race, color, religion, creed, national origin, religion, gender, gender identity/expression, sexual orientation, age, disability, genetic information, military or veteran status, marital status, pregnancy, or any other characteristic protected by federal, state, or local law.
Full job record
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| Board ID | 3aacc1f0-43db-4450-96c0-3ee757f8839b |
| Provider | adp_workforcenow |
| Provider Job Key | 550813 |
| Title | Customer Service & Sales Support Specialist – Packaging |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Charlotte, NC, US, Charlotte, NC |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | NC |
| City | Charlotte |
| Salary Raw | 23.00 To 25.00 (USD) Annually |
| Salary Min | 23 |
| Salary Max | 25 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=79925424-92fe-42ae-ac9d-6c055f0a8336&ccId=19000101_000001&lang=en_US&type=JS&jobId=550813&jwId=9201244525781_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=79925424-92fe-42ae-ac9d-6c055f0a8336&ccId=19000101_000001&lang=en_US&type=JS&jobId=550813&jwId=9201244525781_1 |
| First Seen At | 2026-05-31 18:27:44Z |
| Last Seen At | 2026-06-05 01:57:24Z |
| Last Checked At | 2026-06-05 01:57:24Z |
| Last Changed At | 2026-06-05 01:57:24Z |
| Inactive At | — |
| Source Posted At | 2026-04-08 18:14:00Z |
| Source Updated At | — |
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"requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 18px; line-height: 115%; font-family: Calibri, sans-serif;\"><br></span><span style=\"font-size: 16px;\"><em><span style=\"line-height: 115%;\">At Schaefer Plastics, we manufacture industry-leading solutions and drive responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn. </span></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px;\"><em><span style=\"line-height: 115%;\">We are a global injection molding manufacturer, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement.</span></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Position Summary</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px; line-height: 115%; font-family: Calibri, sans-serif;\">Schaefer Plastics is seeking a Customer Service & Sales Support Specialist to support our Packaging division by managing customer inquiries, processing orders, coordinating internal workflows, and helping ensure a high level of service throughout the order lifecycle. This role serves as a key point of contact for customers and internal teams, helping drive accurate order entry, timely communication, and strong customer relationships in a fast-paced manufacturing environment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Key Responsibilities</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Serve as a primary point of contact for Packaging customers regarding product inquiries, order status, pricing support, returns, invoicing, and general service needs </span></li><li data-pasted=\"true\"><span style=\"font-size: 18px;\"><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Prepare, manage, and support customer quoting activities utilizing both AX and Salesforce to ensure accurate and timely quote delivery.</span></span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Process customer orders accurately and efficiently within the company's ERP/order management system </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Generate and manage work orders to support manufacturing and fabrication requirements </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Build and maintain strong relationships with new and existing customers </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Assist with new customer account setup and account maintenance </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Coordinate with internal departments, including manufacturing, warehouse, shipping, and accounting, to ensure smooth order fulfillment </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Support invoicing activities and help resolve billing discrepancies as needed </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Process returns and assist with issue resolution in a timely, professional manner </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Update and maintain product and customer information in internal systems </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Escalate customer concerns or operational issues when appropriate </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Communicate shipping needs and special handling requirements to warehouse or logistics teams </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Provide a high level of responsiveness, professionalism, and follow-through in all customer interactions </span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong> </strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Qualifications</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">High school diploma or equivalent required; associate degree preferred </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">1+ years of customer service, sales support, order entry, or account support experience in a manufacturing, packaging, or other physical product environment preferred </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Experience working in an ERP or order entry system preferred </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Intermediate Microsoft Office skills, especially Outlook, Excel, and Word </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Strong written and verbal communication skills </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Bilingual English/Spanish is a plus </span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong> </strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Preferred Skills and Experience</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Experience supporting customers in a business-to-business manufacturing environment </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to manage multiple priorities with strong attention to detail </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Strong organizational and follow-up skills </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Comfortable working cross-functionally with sales, operations, warehouse, and finance teams </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to handle customer concerns with professionalism and urgency </span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Core Competencies</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Customer Focus </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Communication </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Accuracy and Attention to Detail </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Problem Solving </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Dependability </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Initiative </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Teamwork </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Planning and Organization </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Adaptability </span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong> </strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Work Environment / Physical Requirements</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Primarily office-based role within a manufacturing environment </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Regular sitting, typing, speaking, and hearing </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Frequent use of hands for computer and office equipment </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Occasional standing and walking in office or plant areas </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">May occasionally lift up to 10 pounds </span></li><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: initial;\"><span style=\"font-family: Calibri, sans-serif;\">Moderate noise level typical of an office connected to a manufacturing facility </span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style=\"line-height: 115%; font-family: Calibri, sans-serif;\">Why Schaefer Plastics</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px; line-height: 115%; font-family: Calibri, sans-serif;\">At Schaefer Plastics, we are committed to delivering high-quality packaging solutions while building strong relationships with our customers and teammates. We value teamwork, accountability, and customer service, and we are looking for individuals who want to contribute in a fast-paced, collaborative environment.</span></p><p id=\"isPasted\" style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;background:white;'><span style=\"font-size: 18px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;background:white;'><span style=\"font-size: 18px; font-family: Arial, sans-serif; color: rgb(65, 65, 65);\"> </span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:var(--line-height-base);margin:0in;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=\" border-box;outline: none;\"><span style=\"outline: none; font-size: 11px;\"><span style=\"font-family: Arial, sans-serif; color: rgb(65, 65, 65);\">Schaefer Plastics is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants regardless of race, color, religion, creed, national origin, religion, gender, gender identity/expression, sexual orientation, age, disability, genetic information, military or veteran status, marital status, pregnancy, or any other characteristic protected by federal, state, or local law.</span></span></span></p><p><br></p>\n",
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