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Home › Companies › 7fc63b3d Bd90 4c6d Bca3 9a75e3ab7aa0 19000101 000001 › Customer Service Representative

Customer Service Representative

7fc63b3d Bd90 4c6d Bca3 9a75e3ab7aa0 19000101 000001 · Tampa, FL, US, Tampa, FL · Active · $17–$19 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7fc63b3d Bd90 4c6d Bca3 9a75e3ab7aa0 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationTampa, FL, United States
Work model-
Employment type-
Salary$17–$19 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-04-01 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 7fc63b3d Bd90 4c6d Bca3 9a75e3ab7aa0 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Tampa.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7fc63b3d Bd90 4c6d Bca3 9a75e3ab7aa0 19000101 000001
Sourced2fa23dd-4099-448d-946c-f85d692aa5be
ATS providerADP Workforce Now Recruiting

Description

***Excellent FULL TIME professional CSR opportunity in our Tampa Westshore Office.*** $17+ hourly Position Summary: Serves as a liaison between external customers, clients and internal staff. Provides exemplary assistance and support; addresses customer issues and ensures effective and long-term problem resolution. Additionally provides clerical and administrative support and works on special projects as assigned. Responsibilities: Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner. Participates in special projects as assigned. Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures. Responds to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed Acts as primary service contact for customer. Provides technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services. Identifies, recommends, and implements conservation approaches to enhance asset retention and improve persistency. Responds to telephone or electronic inquiries. Handles all service requests from customer within service standards. May need to conduct research to complete service request. Monitors service activity, prepares service reports and troubleshoots technical problems. Assists in processing policy level transactions within level of authority. Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner. Participates in special projects as assigned. Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures. Qualifications: High School Diploma or equivalent is required; Associate’s Degree preferred. 4-40 Customer Service Representative Licensure a plus; must be willing and able to ascertain licensure within 6 months. One year experience in Customer Service area; in the property and casualty segment preferred. Proficiency with Microsoft Office products required; internet research tools preferred. Demonstrated customer service focus / superior customer service skills. Excellent communication skills and ability to interact on a professional level with internal and external personnel Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers. Ability to work in a fast paced environment; and manages changing priorities effectively. Ability to work within a call center scheduled environment. Detail-oriented and exceptionally organized Fluency in Spanish or other languages a plus Collaborative partner; ability to contribute to a positive work environment. General Information: All employees must pass a pre-employment background check. Other checks may be needed based on position: driving history, credit report, etc. The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Heritage Insurance Holdings, Inc. is an Equal Opportunity Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

Full job record

Job IDc86d8e75ededf0b178d1efb204dbb526ef7e7996
Org IDfa663c41-c0cf-41b5-9f8e-4368a3544742
Source IDd2fa23dd-4099-448d-946c-f85d692aa5be
Board IDd2fa23dd-4099-448d-946c-f85d692aa5be
Provideradp_workforcenow
Provider Job Key544088
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextTampa, FL, US, Tampa, FL
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityTampa
Salary Raw17.00 To 19.00 (USD) Annually
Salary Min17
Salary Max19
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7fc63b3d-bd90-4c6d-bca3-9a75e3ab7aa0&ccId=19000101_000001&lang=en_US&type=JS&jobId=544088&jwId=9200884859074_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7fc63b3d-bd90-4c6d-bca3-9a75e3ab7aa0&ccId=19000101_000001&lang=en_US&type=JS&jobId=544088&jwId=9200884859074_1
First Seen At2026-05-31 18:57:18Z
Last Seen At2026-06-06 13:25:22Z
Last Checked At2026-06-06 13:25:22Z
Last Changed At2026-06-06 13:25:22Z
Inactive At—
Source Posted At2025-04-01 15:45:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=7fc63b3d-bd90-4c6d-bca3-9a75e3ab7aa0|19000101_000001/date=2026-06-06/2026-06-06T13-25-22-336Z-f091f1f6ef7527a3de6a9cbebb0f6d86d0d805b01156355c61f5b8cd872f8028.json
Event Fields
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  "last_changed_at": "2026-06-06T13:25:22.838Z",
  "active_status": "active"
}
Parsed Structured
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  "launch_scope": {
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": null,
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div id=\"isPasted\"><div><strong><br></strong></div><p><strong>***Excellent FULL TIME professional CSR opportunity in our Tampa Westshore Office.***&nbsp;</strong><strong>&nbsp;</strong></p><p><strong>$17+ hourly</strong>&nbsp;</p><p>Position Summary:</p><p>Serves as a liaison between external customers, clients and internal staff. &nbsp;Provides exemplary assistance and support; addresses customer issues and ensures effective and long-term problem resolution. &nbsp;Additionally provides clerical and administrative support and works on special projects as assigned.</p><p>&nbsp;</p><p>Responsibilities:</p><ul><li>Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.&nbsp;</li><li>Participates in special projects as assigned.</li><li>Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.</li><li>Responds to the service needs of policy owners, general agents, producers, field personnel and home office employees, &nbsp;maintaining ownership until completed</li><li>Acts as primary service contact for customer.</li><li>Provides technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services.</li><li>Identifies, recommends, and implements conservation approaches to enhance asset retention and improve persistency.</li><li>Responds to telephone or electronic inquiries.</li><li>Handles all service requests from customer within service standards.</li><li>May need to conduct research to complete service request. Monitors service activity, prepares service reports and troubleshoots technical problems.</li><li>Assists in processing policy level transactions within level of authority.</li><li>Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.</li><li>Participates in special projects as assigned.</li><li>Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.</li></ul><p>&nbsp;</p><p>Qualifications:</p><ul><li>High School Diploma or equivalent is required; Associate&rsquo;s Degree preferred.</li><li>4-40 Customer Service Representative Licensure a plus; must be willing and able to ascertain licensure within 6 months.</li><li>One year experience in Customer Service area; in the property and casualty segment preferred.</li><li>Proficiency with Microsoft Office products required; internet research tools preferred.</li><li>Demonstrated customer service focus / superior customer service skills.</li><li>Excellent communication skills and ability to interact on a professional level with internal and external personnel</li><li>Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.</li><li>Ability to work in a fast paced environment; and manages changing priorities effectively.</li><li>Ability to work within a call center scheduled environment.</li><li>Detail-oriented and exceptionally organized</li><li>Fluency in Spanish or other languages a plus</li><li>Collaborative partner; ability to contribute to a positive work environment.</li></ul><p>&nbsp;</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">General Information:</strong></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>All employees must pass a pre-employment background check. Other checks may be needed based on position: driving history, credit report, etc.</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Heritage Insurance Holdings, Inc. is an Equal Opportunity Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.&nbsp;</p></div>\n",
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