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Home › Companies › Aaf2980d 0190 4698 8500 00e105726af5 19000101 000001 › Front Desk Agent - Full Time PM

Front Desk Agent - Full Time PM

Aaf2980d 0190 4698 8500 00e105726af5 19000101 000001 · Wichita, KS, US, Wichita, KS · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyAaf2980d 0190 4698 8500 00e105726af5 19000101 000001
TitleFront Desk Agent - Full Time PM
Normalized title-
Department / team-
LocationWichita, KS, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-11-16 / 2026-05-31
Changed / last seen2026-06-19 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from Aaf2980d 0190 4698 8500 00e105726af5 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wichita.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyAaf2980d 0190 4698 8500 00e105726af5 19000101 000001
Source9b11c77d-eff0-4950-ad59-00bdc309c668
ATS providerADP Workforce Now Recruiting

Description

Front Office Agent DEPARTMENT: Front Office REPORTS TO: Front Office Manager STATUS : Non-Exempt POSITION SUMMARY: This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service. Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times. Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Accommodate room changes expediently. Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance. Acquaint guests with city attractions, community events and nearby areas of interest. Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction. Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies. Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information. Responsible for proper key control and other security measures. Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment. Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Properly handle lost and found items. Report accidents, injuries, and any unsafe conditions to Management and Maintenance. Report all maintenance issues for guest satisfaction. Report to work wearing the required uniform and meeting professional grooming standards. Maintain confidentiality of all guests and hotel information Perform other duties as assigned. Actively participate in ongoing training by utilizing the company Myagi platform. KNOWLEDGE, SKILLS AND ABILITIES: Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. Ability to deal with guests when they are angry or upset. Professional appearance and mannerism. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. Previous cashier experience/ Basic accounting skills. Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality. Knowledge of surrounding communities. EXPERIENCE: Customer Service experience preferred. PHYSICAL DEMANDS: Must be able to stand for long periods of time. May include crowded office setting or “close quarters”. General office environment with limited physical activity.

Full job record

Job IDc84df645248e8f0676959940e965c149170e27da
Org IDabba85f4-0a20-4969-812b-50297a46e1b3
Source ID9b11c77d-eff0-4950-ad59-00bdc309c668
Board ID9b11c77d-eff0-4950-ad59-00bdc309c668
Provideradp_workforcenow
Provider Job Key431710
TitleFront Desk Agent - Full Time PM
Normalized Title—
Statusactive
Activeyes
Location TextWichita, KS, US, Wichita, KS
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionKS
CityWichita
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aaf2980d-0190-4698-8500-00e105726af5&ccId=19000101_000001&lang=en_US&type=JS&jobId=431710&jwId=9200339137028_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=aaf2980d-0190-4698-8500-00e105726af5&ccId=19000101_000001&lang=en_US&type=JS&jobId=431710&jwId=9200339137028_1
First Seen At2026-05-31 18:45:51Z
Last Seen At2026-06-19 12:14:53Z
Last Checked At2026-06-19 12:14:53Z
Last Changed At2026-06-19 12:14:53Z
Inactive At—
Source Posted At2021-11-16 16:39:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=aaf2980d-0190-4698-8500-00e105726af5|19000101_000001/date=2026-06-19/2026-06-19T12-14-51-553Z-c5d4e74738e340e09130825ddaed9f41bb9e800eed08e6b02ed88466715b4a37.json
Event Fields
{
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  "last_changed_at": "2026-06-19T12:14:53.651Z",
  "active_status": "active"
}
Parsed Structured
{
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  "location": {
    "raw": "Wichita, KS, US, Wichita, KS",
    "city": "Wichita",
    "region": "KS",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T12:14:53.627Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Wichita, KS, US, Wichita, KS",
      "city": "Wichita",
      "region": "KS",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.43.15/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.43.15/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong><span style=\"font-size:19px;line-height:115%;\">Front Office Agent</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>DEPARTMENT:&nbsp;</strong>Front Office<strong><br>&nbsp;REPORTS TO:&nbsp;</strong>Front Office Manager<strong><br>&nbsp;STATUS</strong>: Non-Exempt</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>POSITION SUMMARY:</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner.&nbsp;Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>RESPONSIBILITIES:</strong></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li>Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment.<span style=\"font-family:Arial;\">&nbsp;Perform all duties toward the goal of maximizing guest service.</span></li><li><span style=\"font-family:Arial;\">Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.</span></li><li><span style=\"font-family:Arial;\">Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. &nbsp;Greet visitors who are looking for accommodations and attempt to meet their needs.</span></li><li><span style=\"font-family:Arial;\">Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)</span></li><li><span style=\"font-family:Arial;\">Accommodate room changes expediently.</span></li><li><span style=\"font-family:Arial;color:black;\">Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel&rsquo;s historical significance.</span></li><li><span style=\"font-family:Arial;\">Acquaint guests with city attractions, community events and nearby areas of interest.</span></li><li><span style=\"font-family:Arial;\">Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.</span></li><li><span style=\"font-family:Arial;\">Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.</span></li><li><span style=\"font-family:Arial;\">Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.</span></li><li>Responsible for proper key control and other security measures.</li><li>Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.</li><li>Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect.</li><li><span style=\"font-family:Arial;\">Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)</span></li><li><span style=\"font-family:Arial;\">Properly handle lost and found items.</span></li><li>Report accidents, injuries, and any unsafe conditions to Management and Maintenance.</li><li><span style=\"font-family:Arial;\">Report all maintenance issues for guest satisfaction.</span></li><li><span style=\"font-family:Arial;\">Report to work wearing the required uniform and meeting professional grooming standards.&nbsp;</span></li><li><span style=\"font-family:Arial;\">Maintain confidentiality of all guests and hotel information</span></li><li><span style=\"font-family:Arial;\">Perform other duties as assigned.</span></li><li><span style=\"font-family:Arial;\">Actively participate in ongoing training by utilizing the company Myagi platform.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.25in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>KNOWLEDGE, SKILLS AND ABILITIES:</strong></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style=\"font-family:Arial;\">Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.</span></li><li><span style=\"font-family:Arial;\">Strong customer-relation skills with a total commitment to guest satisfaction. &nbsp;Must be a &quot;people-person&quot; who thrives on public contact.&nbsp;</span></li><li><span style=\"font-family:Arial;\">Ability to deal with guests when they are angry or upset.</span></li><li><span style=\"font-family:Arial;\">Professional appearance and mannerism.&nbsp;</span></li><li><span style=\"font-family:Arial;\">Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.</span></li><li><span style=\"font-family:Arial;\">Previous cashier experience/ Basic accounting skills.</span></li><li><span style=\"font-family:Arial;\">Ability to work quickly and thoroughly when under pressure.</span></li><li><span style=\"font-family:Arial;\">Knowledge of hotel facilities and features.</span></li><li><span style=\"font-family:Arial;\">Ability to attend to more than one task at a time.</span></li><li><span style=\"font-family:Arial;\">Ability to maintain excellent attendance and punctuality.</span></li><li><span style=\"font-family:Arial;\">Knowledge of surrounding communities.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>EXPERIENCE:</strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:-0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Arial;\">Customer Service experience preferred.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>PHYSICAL DEMANDS:</strong></p><ul style=\"list-style-type: disc;margin-left:-0.25in;\"><li><span style='font-family:\"Lucida Sans Unicode\";'>Must be able to stand for long periods of time.</span></li><li><span style='font-family:\"Lucida Sans Unicode\";'>May include crowded office setting or &ldquo;close quarters&rdquo;.</span></li><li><span style='font-family:\"Lucida Sans Unicode\";'>General office environment with limited physical activity.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'>&nbsp;</p>\n    </div>\n  </div>\n",
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