Client Services Officer (DACH)

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    "id": "455",
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      "country": "Germany",
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    "departmentId": "19275",
    "locationType": "1",
    "jobOpeningName": "Client Services Officer (DACH)",
    "departmentLabel": "Client Services",
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    "location": {
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    "datePosted": "2026-06-03",
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      "country": "Germany",
      "countryId": "82"
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    "description": "<p>Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now!  </p>\n<p><br></p>\n<p>Tickmill is looking to hire an English and German Speaking Client Services Officer to join our Client Services team!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About Tickmill.   </span></p>\n<p><br></p>\n<p>Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures &amp; Options). </p>\n<p>Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide. </p>\n<p>Our culture is built on trust, transparency, and high standards.  We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields.  </p>\n<p>Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. </p>\n<p>We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. <span style=\"font-weight: bold\">Join the Tigers!</span>  </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What the job looks like?</span></p>\n<p>The Client Services Officer will have the opportunity to:</p>\n<p><br></p>\n<ul>\n<li>Handle client inquiries promptly and professionally via live chat, email, and phone in English.</li>\n<li>Act as the main liaison between clients and internal departments, ensuring timely resolution of issues.</li>\n<li>Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality.</li>\n<li>Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience.</li>\n<li>Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions.</li>\n<li>Participate on Expos<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What will you need to be able to do the job?</span></p>\n<ul>\n<li>At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.</li>\n<li>Fluent in English and German, both written and spoken.</li>\n<li>College or University degree.</li>\n<li>Strong attention to detail, organizational, and communication skills.</li>\n<li>Good knowledge of Microsoft Office applications.</li>\n<li>High level of professionalism, strong work ethic, self-motivation, and team spirit.</li>\n<li>Positive, can-do attitude.</li>\n<li>Flexibility to work on public holidays.</li>\n<li>Availability to work the morning shift (09:00–18:00).<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Will be considered as an advantage:</span></p>\n<ul>\n<li>Any additional language will be considered as an advantage.</li>\n<li>Deep understanding and experience with financial products and ETDs such as Futures &amp; Options.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">By joining us, you can expect:</span></p>\n<ul>\n<li>A Unique Opportunity for a career in a global, fast-growing company. </li>\n<li>Attractive remuneration package based on qualifications and experience.  </li>\n<li>Opportunities to learn and grow through our “Employee Training &amp; Development program”. <br></li>\n<li>Birthday and Loyalty benefits.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What to expect from our recruitment process:</span> </p>\n<ul>\n<li>First interview with hiring managers or an HR call </li>\n<li>Task assessment</li>\n<li>Final interview with top management </li>\n</ul>\n<p><br></p>\n<p>Make your next Career step and apply NOW!</p>\n<p>*<em>Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis</em></p>",
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    "departmentId": "19275",
    "locationType": "1",
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    "jobOpeningName": "Client Services Officer (DACH)",
    "departmentLabel": "Client Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://tickmill.bamboohr.com/careers/455",
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