NOC Support Intern

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      "city": "Uberlândia",
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    "location": {
      "city": "Uberlândia",
      "state": "Minas Gerais",
      "postalCode": "38405-142",
      "addressCountry": "Brazil"
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    "datePosted": "2026-04-27",
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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About EdgeUno</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data center, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Role Overview</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">The NOC Intern will support the Network Operations Center team in monitoring and maintaining EdgeUno’s network infrastructure across Latin America. This is an entry-level opportunity designed for students who want to build hands-on experience in network operations, working closely with experienced engineers in a 24/7 high-availability environment.</span></p>\n<p><span style=\"font-size: 12pt\">The intern will assist in monitoring activities, basic troubleshooting, and incident handling, contributing to network stability and learning operational best practices in real-world scenarios.</span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Core Responsibilities</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\">• Assist in monitoring network infrastructure using tools such as Zabbix, LibreNMS, Grafana, or similar</span><br><span style=\"font-size: 12pt\">• Support the identification of network events such as latency, packet loss, and service degradation</span><br><span style=\"font-size: 12pt\">• Help perform initial troubleshooting under supervision across Layer 2 and Layer 3 environments</span><br><span style=\"font-size: 12pt\">• Assist in opening, updating, and tracking incident tickets following internal procedures</span><br><span style=\"font-size: 12pt\">• Support communication with internal teams during incidents and service requests</span><br><span style=\"font-size: 12pt\">• Document incidents, actions taken, and updates in internal systems</span><br><span style=\"font-size: 12pt\">• Help maintain basic network documentation and runbooks</span><br><span style=\"font-size: 12pt\">• Participate in network maintenance activities and learning sessions with the engineering team</span><br><span style=\"font-size: 12pt\">• Support continuous improvement initiatives within the NOC environment</span><br><span style=\"font-size: 12pt\">• Work on-site in a shift-based schedule, aligned with team needs</span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Requirements</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\">• Currently pursuing a degree in Network Engineering or related fields</span><br><span style=\"font-size: 12pt\">• English level B2 </span><br><span style=\"font-size: 12pt\">• Basic understanding of networking concepts (TCP/IP, IP addressing, basic routing and switching)</span><br><span style=\"font-size: 12pt\">• Interest in network operations, infrastructure, and troubleshooting</span><br><span style=\"font-size: 12pt\">• Strong willingness to learn and ability to follow structured processes</span><br><span style=\"font-size: 12pt\">• Good communication skills and attention to detail</span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Nice to Have</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\">• Basic exposure to monitoring tools or labs (Zabbix, Grafana, etc.)</span><br><span style=\"font-size: 12pt\">• Knowledge of VLANs, subnets, or routing concepts (OSPF/BGP as a plus, not required)</span><br><span style=\"font-size: 12pt\">• Participation in academic or personal projects related to networking</span><br><span style=\"font-size: 12pt\">• Entry-level certifications in progress (CCNA, etc.)</span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What We Offer</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\">• Paid internship (BRL 1500 monthly)</span><br><span style=\"font-size: 12pt\">• Meal Allowance (BRL 600 monthly)</span><br><span style=\"font-size: 12pt\">• Training and mentorship from experienced network engineers</span><br><span style=\"font-size: 12pt\">• Exposure to large-scale infrastructure environments across Latin America</span><br></p>",
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    "minimumExperience": "Entry-level",
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