Support Technician

{
  "content_hash": "a79c77061ce1c5983f346478db0bca1c3cccbacdfafe6768d48257183071e97b",
  "source_hash": "568d7f038eb72a3c6739b8838fe008c29e47aa4b6b8ad1e770e990b5498592a8",
  "last_changed_at": "2026-05-29T07:04:50.783Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Kansas City, Missouri",
    "city": "Kansas City",
    "region": "MO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-04T11:32:52.435Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Kansas City, Missouri",
      "city": "Kansas City",
      "region": "MO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Responsibilities ",
      "content": "\n<li>Follow and respond to Triage team issue and request assignment and escalation closely within Service Level Agreements (SLA)</li>\n<li>Engage with Lightedge customers on the phone, in person, virtual meetings, and through the customer portal and ServiceNow to resolve issues and requests</li>\n<li>Install hardware upgrades and parts replacements into existing equipment</li>\n<li>Support complex customer environments utilizing a variety of IT Cloud infrastructure platforms and technologies</li>\n<li>Perform Network, Operating System, SAN Storage, Backup, Firewall, DNS, Hardware, Server, and Virtual Machine support and management tasks for Lightedge managed customers and internal systems</li>\n<li>Create and update internal documentation of procedures, solutions to common problems, and customer-facing support materials</li>\n<li>Maintain Data Center facility access for Lightedge employees and customers following the defined processes</li>\n<li>Accurately and professionally document all communication with customers as initial response, regular updates, and resolution notes within SLAs</li>\n<li>Escalate to other teams per procedure following and maintaining SLAs</li>\n<li>Partner with the Lightedge Training department in recommending additions or modifications to existing technician and engineer training programs</li>\n<li>Expand and maintain technical knowledge needed to support rapidly changing technical needs of customers. Continue as a lifelong learner through multiple training opportunities</li>\n<li>Provide after-hours support as part of an operations on-call rotation to maintain high availability of services</li>\n"
    },
    {
      "text": "Requirements",
      "content": "\n<li>3-5 years of experience in a technical support role with a focus on system administration or networking</li>\n<li>Intermediate knowledge supporting and administering in some of these areas:</li>\n<li>IBM i, Windows, Unix, and/or Linux server Operating Systems</li>\n<li>IBM operations for scheduled jobs and tasks</li>\n<li>Virtualization technologies (VMware, Nutanix AHV, or HyperV)</li>\n<li>Server hardware (Dell, HPE, Lenovo, etc)</li>\n<li>LAN/WAN Networks (Cisco, Juniper, Arista, etc)</li>\n<li>Firewalls (Palo Alto, Fortigate, Cisco ASA, etc)</li>\n<li>Web services (Apache, IIS, etc)</li>\n<li>Databases (MySQL, MS SQL, Mongo, etc)</li>\n<li>IPSEC and SSL VPN</li>\n<li>Load Balancers (F5, NSX, etc)</li>\n<li>Excellent written and verbal communication skills</li>\n<li>Problem solving skills and the ability to prioritize</li>\n<li>Customer service</li>\n<li>Possess the ability to comprehend and execute documented escalation procedures under pressure</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1779297662382,
  "updatedAt": null,
  "categories": {
    "team": "Operations",
    "location": "Kansas City, Missouri",
    "allLocations": [
      "Kansas City, Missouri"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}