Service Desk Analyst | GYG

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  "last_changed_at": "2026-06-18T08:48:35.573Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Makati, Metro Manila, Philippines",
    "city": "Makati",
    "region": "Metro Manila",
    "country": "Philippines",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T10:01:52.371Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Makati, Metro Manila, Philippines",
      "city": "Makati",
      "region": "Metro Manila",
      "country": "Philippines",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Philippines"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "846",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Makati",
      "state": null,
      "country": "Philippines",
      "province": "Metro Manila"
    },
    "departmentId": "18797",
    "locationType": "1",
    "jobOpeningName": "Service Desk Analyst | GYG",
    "departmentLabel": "GYG",
    "employmentStatusLabel": "Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-06-18",
    "atsLocation": {
      "city": "Makati",
      "state": "Metro Manila",
      "country": "Philippines",
      "countryId": "169"
    },
    "description": "<p><span><span>We have an exciting<span> </span></span><span>dayshift</span><span><span> </span>opportunity available for<span> </span></span><span>a</span></span><span style=\"font-weight: bold\"><span><span><span> </span>Service Desk Analyst</span><span>.</span><span><span> </span></span></span></span><span><span>Work from home or the office – you choose!</span></span><span> </span></p>\n<p><span><br></span><span><br></span><span> </span></p>\n<p><span><span>When you join Yempo,<span> </span></span><span>you’ll</span><span><span> </span>receive the following fantastic benefits:</span></span><span><br></span><span> </span></p>\n<ul>\n<li><span><span>Highly competitive salary – paid weekly!</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>HMO enrollment on commencement</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Additional HMO dependents added each year of service</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>20 vacation days per year; 7 sick days</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Annual performance bonuses and incentives</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Annual salary reviews and increases</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Free cooked rice,<span> </span></span><span>snacks</span><span><span> </span>and hot drinks</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Company polo shirts provided</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Fantastic,<span> </span></span><span>bright</span><span><span> </span>and cheerful<span> </span></span><span>open-plan</span><span><span> </span>work environment </span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Prestigious clients and highly professional and friendly co-workers</span></span><span><br></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>The Role</span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>As a Service Desk Analyst, you will play a crucial role in delivering efficient and effective technical<span> </span></span><span>assistance</span><span><span> </span>to our internal employees and external customers, aligning with our company values. You will be the<span> </span></span><span>initial</span><span><span> </span>point of contact for end-users,<span> </span></span><span>demonstrating</span><span><span> </span>excellent communication and problem-solving skills to provide exceptional customer service. This role requires a strong technical aptitude, a passion for helping others, and the ability to thrive in a fast-paced, team-oriented environment</span><span>.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Responsibilities</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Execute Perfectly</span></span></span><span><span>: Act as the first point of contact for all IT-related queries and issues, ensuring prompt and efficient resolution or escalation to the </span><span>appropriate support</span><span> teams when necessary. Strive for perfect execution in every interaction.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Make Every Customer Love Us:</span></span></span><span><span> Provide exceptional customer service by actively listening, understanding end-users' needs, and creating memorable experiences. Spread contagious smiles through your interactions.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Be Real:</span></span></span><span><span> Communicate openly and honestly, respecting others' perspectives while expressing your thoughts. Take responsibility without making excuses and contribute to a culture of transparency and trust.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>Got Your Back:</span></span></span><span><span> Collaborate with other IT support teams to escalate and follow up on unresolved issues, ensuring </span><span>timely</span><span> and effective problem resolution. Support and take care of your team members, fostering a culture of unity and support.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span><span>It's</span><span> Up to Us:</span></span></span><span><span> Embrace the future and dominate it. Continuously improve your technical skills and knowledge to provide the best support. Take ownership of your work and contribute to the success of the team and the company.</span></span><span> </span></li>\n</ul>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Qualifications and Skills:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Previous</span><span> experience in a service desk or technical support role, providing end-user support and troubleshooting.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Solid knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office Suite, Zoom).</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Familiarity with computer hardware, mobile devices, printers, and basic networking concepts.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Familiarity with POS Hardware and Software, while not essential, would be </span><span>advantageous</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent communication and interpersonal skills, with a customer-centric approach and the ability to spread contagious smiles.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven ability to work effectively under pressure in a fast-paced environment, managing multiple priorities and meeting deadlines.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience working with IT service management tools and ticketing systems is essential.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Relevant certifications such as ITIL4 Foundations </span><span>is</span><span> essential (seeing on how we go for candidates we can shift this to </span><span>advantageous</span><span>)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Relevant experience in Customer Service, and the QSR industry, while not essential, would be </span><span>advantageous</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>The role will be subject to taking a part in a 24 x 7 coverage rostering pattern.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><em><span><span>Disclaimer for salary ranges. Yempo </span><span>provides</span><span> an indicative range of salary that we </span><span>deem</span><span> relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.</span></span><span><br></span><span><br></span><span><br></span><span> </span></em></p>",
    "compensation": "PHP 70,000 – PHP 80,000",
    "departmentId": "18797",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Service Desk Analyst | GYG",
    "departmentLabel": "GYG",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://yempo.bamboohr.com/careers/846",
    "employmentStatusLabel": "Full Time"
  }
}