Home › Companies › T2 Tech Group, LLC › Onsite IT Support Technician
Onsite IT Support Technician
T2 Tech Group, LLC · Costa Mesa, CA, United States · On Site · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | T2 Tech Group, LLC |
| Title | Onsite IT Support Technician |
| Normalized title | - |
| Department / team | Customer Support |
| Location | Costa Mesa, CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-15 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from T2 Tech Group, LLC. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Costa Mesa. | Open |
| Department jobs | Active postings in Customer Support. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | T2 Tech Group, LLC |
| Source | 28f38e87-3c54-4123-8aad-5de21e272202 |
| ATS provider | Rippling ATS |
Description
company
About T2 Group:
T2 Group is a dynamic consulting and workforce solutions firm specializing in healthcare IT, revenue cycle, and patient access. We partner with leading health systems and organizations nationwide to deliver innovative, high-impact solutions that drive operational efficiency and improve patient outcomes. At T2 Group, we believe in empowering talent, embracing flexibility, and fostering a culture of collaboration, accountability, and growth. Join a team where your expertise makes a difference and your contributions are valued.
role
Role Summary T2 Group is hiring an Onsite IT Support Technician for a full-time onsite position in Costa Mesa. This role supports end users directly, resolves day-to-day technology issues, maintains accurate documentation in Freshservice, and follows established support processes from intake through closure.
We are looking for someone with solid desktop support fundamentals, strong troubleshooting habits, excellent communication skills, and a service-first approach. The ideal candidate is professional, approachable, reliable, and eager to grow.
Responsibilities · Provide in-person, phone, and remote support for end-user issues, service requests, workstation setup, peripherals, mobile devices, shared office technology, and onboarding/offboarding tasks.
· Troubleshoot Windows 10/11 endpoints, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers, mobile devices, VPN, Wi-Fi, and common workplace technologies.
· Use a consistent troubleshooting process: confirm the issue, determine impact, gather details, isolate likely causes, test the fix, communicate next steps, and document the outcome.
· Support account, access, MFA, group, device, and endpoint workflows using Microsoft 365, Entra ID, Intune, Okta, Apple Business Manager, and Freshservice.
· Create and maintain clear Freshservice records for support work, including issue details, troubleshooting notes, resolution steps, assets, and follow-up items.
· Follow established processes for escalation, security, asset handling, device lifecycle, onboarding, offboarding, access requests, and service fulfillment.
· Assist with workstation deployments, hardware replacements, application installs, printer/peripheral setup, desk moves, and user readiness.
· Maintain endpoint, inventory, warranty, user, and asset information as assigned.
· Contribute to knowledge base articles, checklists, and standard operating procedures.
· Communicate clearly on active, urgent, recurring, or blocked issues.
Qualifications · 2-4+ years of hands-on desktop, endpoint, help desk, or onsite IT support experience.
· Strong Windows desktop support fundamentals, including hardware troubleshooting, software installation, workstation configuration, printer support, peripheral support, and endpoint maintenance.
· Working knowledge of Microsoft 365, Entra ID, Intune, Okta, Freshservice, and common identity/access workflows such as password resets, MFA, group membership, and user provisioning support.
· Familiarity with Apple device support concepts, including Apple Business Manager, device enrollment, inventory, and escalation workflows.
· Solid networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic LAN troubleshooting.
· Strong documentation habits and ability to keep support records accurate and current.
· Excellent interpersonal skills. Must be patient, professional, approachable, and able to build trust with end users.
· Strong follow-through, attention to detail, ownership, and ability to prioritize multiple requests.
· Ability to follow established processes, ask clarifying questions, and escalate with clear supporting detail.
· Must be able to work onsite in Costa Mesa each business day and meet client onboarding requirements.
Preferred · Experience with Intune, Autopilot, endpoint management, application deployment, patching, inventory, or asset lifecycle processes.
· Experience supporting Microsoft 365, Entra ID, Okta, MFA, access workflows, and endpoint compliance.
· Experience supporting Apple devices and Apple Business Manager workflows.
· Experience in a high-touch, client-facing onsite support environment.
· CompTIA A+, Network+, Microsoft Fundamentals, Microsoft 365, or equivalent practical experience.
Success in This Role · Users receive prompt, respectful, and effective support.
· Support work is documented clearly and closed properly.
· Issues are troubleshot methodically and escalated with useful context when needed.
· Processes are followed consistently.
· Communication is clear, timely, and professional.
· The technician shows curiosity, accountability, and a desire to keep improving.
Full job record
| Job ID | c7ec029b0f42f5e073e3723883ae1102f013ea48 |
| Org ID | 7d8f3700-939e-4d18-a939-3946053ad6e8 |
| Source ID | 28f38e87-3c54-4123-8aad-5de21e272202 |
| Board ID | 28f38e87-3c54-4123-8aad-5de21e272202 |
| Provider | rippling |
| Provider Job Key | f97ec40a-3027-4823-b15a-604fe9c74bd5 |
| Title | Onsite IT Support Technician |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Costa Mesa, CA, United States |
| Department | Customer Support |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Costa Mesa |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/t2-flex-force/jobs/f97ec40a-3027-4823-b15a-604fe9c74bd5 |
| Apply URL | https://ats.rippling.com/t2-flex-force/jobs/f97ec40a-3027-4823-b15a-604fe9c74bd5 |
| First Seen At | 2026-05-29 07:15:12Z |
| Last Seen At | 2026-06-06 19:43:08Z |
| Last Checked At | 2026-06-06 19:43:08Z |
| Last Changed At | 2026-06-06 19:43:08Z |
| Inactive At | — |
| Source Posted At | 2026-05-15 21:53:57Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=t2-flex-force/date=2026-06-06/2026-06-06T19-43-07-658Z-824790dc9c8a30872d907a912f49350cfc10c96de515bc6b3fd8cd8afa29c3a1.json |
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"role": "<meta><h1 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:15pt;white-space:pre-wrap;\">Role Summary</span></h1><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">T2 Group is hiring an Onsite IT Support Technician for a full-time onsite position in Costa Mesa. This role supports end users directly, resolves day-to-day technology issues, maintains accurate documentation in Freshservice, and follows established support processes from intake through closure.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">We are looking for someone with solid desktop support fundamentals, strong troubleshooting habits, excellent communication skills, and a service-first approach. The ideal candidate is professional, approachable, reliable, and eager to grow.</span></p><h1 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:15pt;white-space:pre-wrap;\">Responsibilities</span></h1><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Provide in-person, phone, and remote support for end-user issues, service requests, workstation setup, peripherals, mobile devices, shared office technology, and onboarding/offboarding tasks.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Troubleshoot Windows 10/11 endpoints, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers, mobile devices, VPN, Wi-Fi, and common workplace technologies.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Use a consistent troubleshooting process: confirm the issue, determine impact, gather details, isolate likely causes, test the fix, communicate next steps, and document the outcome.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Support account, access, MFA, group, device, and endpoint workflows using Microsoft 365, Entra ID, Intune, Okta, Apple Business Manager, and Freshservice.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Create and maintain clear Freshservice records for support work, including issue details, troubleshooting notes, resolution steps, assets, and follow-up items.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Follow established processes for escalation, security, asset handling, device lifecycle, onboarding, offboarding, access requests, and service fulfillment.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Assist with workstation deployments, hardware replacements, application installs, printer/peripheral setup, desk moves, and user readiness.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Maintain endpoint, inventory, warranty, user, and asset information as assigned.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Contribute to knowledge base articles, checklists, and standard operating procedures.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Communicate clearly on active, urgent, recurring, or blocked issues.</span></p><h1 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:15pt;white-space:pre-wrap;\">Qualifications</span></h1><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">2-4+ years of hands-on desktop, endpoint, help desk, or onsite IT support experience.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Strong Windows desktop support fundamentals, including hardware troubleshooting, software installation, workstation configuration, printer support, peripheral support, and endpoint maintenance.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Working knowledge of Microsoft 365, Entra ID, Intune, Okta, Freshservice, and common identity/access workflows such as password resets, MFA, group membership, and user provisioning support.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Familiarity with Apple device support concepts, including Apple Business Manager, device enrollment, inventory, and escalation workflows.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Solid networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic LAN troubleshooting.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Strong documentation habits and ability to keep support records accurate and current.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Excellent interpersonal skills. Must be patient, professional, approachable, and able to build trust with end users.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Strong follow-through, attention to detail, ownership, and ability to prioritize multiple requests.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Ability to follow established processes, ask clarifying questions, and escalate with clear supporting detail.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Must be able to work onsite in Costa Mesa each business day and meet client onboarding requirements.</span></p><h1 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:15pt;white-space:pre-wrap;\"> Preferred </span></h1><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Experience with Intune, Autopilot, endpoint management, application deployment, patching, inventory, or asset lifecycle processes.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Experience supporting Microsoft 365, Entra ID, Okta, MFA, access workflows, and endpoint compliance.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Experience supporting Apple devices and Apple Business Manager workflows.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">Experience in a high-touch, client-facing onsite support environment.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">CompTIA A+, Network+, Microsoft Fundamentals, Microsoft 365, or equivalent practical experience.</span></p><h1 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:15pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;padding-left:0px;\"><span style=\"font-size:15pt;white-space:pre-wrap;\">Success in This 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0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">The technician shows curiosity, accountability, and a desire to keep improving.</span></p>",
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