CRM Business Analyst

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    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2> Overview </h2>\n<p>Our client is seeking a <strong>CRM Business Analyst </strong>to to join a co-mingled consulting and client team supporting a waste-industry CRM implementation. In this role, you will act as the essential link between each facility’s unique operational requirements and a standardized CRM platform, helping translate and guide existing processes into a unified system while enabling a smooth transition to the new solution.</p>\n<p> </p>\n<p>This opportunity is <strong>remote with travel</strong> to the client site on the West Coast. Travel will be during implementation timelines every 4-6 months. </p>\n<h2> Responsibilities </h2>\n<h3>Requirements & Documentation</h3>\n<ul>\n <li>Partner independently with client Subject Matter Experts (SMEs) to elicit, document, and validate business requirements</li>\n <li>Develop as-is and future-state process documentation, including detailed workflows and narrative process descriptions</li>\n <li>Conduct gap analysis between current business processes and CRM system capabilities, clearly documenting findings and implications</li>\n <li>Author Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and Run Books in alignment with established standards</li>\n</ul>\n<h3>CRM Configuration & Design</h3>\n<ul>\n <li>Evaluate and design CRM configuration options that align client requirements with platform capabilities</li>\n <li>Configure site-specific CRM data, including contracts, price books, materials, vehicles, actions, and related reference data</li>\n <li>Perform exception mapping analysis to identify and resolve edge cases, process variations, and operational deviations</li>\n</ul>\n<h3>Change Management & Testing</h3>\n<ul>\n <li>Support change management activities by documenting current and future-state processes and identifying business impacts</li>\n <li>Execute multi-phase testing, including Functional Testing, Integration Testing, and User Acceptance Testing (UAT), to validate system behavior and data accuracy</li>\n <li>Proactively identify, document, and escalate issues to ensure high-quality deliverables and on-time execution</li>\n</ul>\n<h3>Collaboration & Communication</h3>\n<ul>\n <li>Serve as the bridge between technical teams and business stakeholders, translating complex requirements into clear, actionable language</li>\n <li>Maintain consistent communication via Slack or MS Teams, ensuring visibility into status, blockers, and progress</li>\n <li>Participate in Agile ceremonies, including Daily Stand-Ups, Sprint Planning, and Sprint Reviews</li>\n <li>Engage confidently with stakeholders at all levels, including senior leadership, using a consultative, solution-oriented approach</li>\n <li>Coordinate work through the Project Manager as appropriate and proactively seek additional assignments when capacity allows</li>\n</ul>\n<h2> Qualifications </h2>\n<ul>\n <li>Strong Business Analysis experience with hands-on requirements elicitation and end-to-end process documentation</li>\n <li>Excellent analytical and conceptual thinking skills, with the ability to deconstruct complex workflows and design practical solutions</li>\n <li>Advanced documentation skills with experience producing BRDs, FRDs, Run Books, and process documentation using structured templates and high-quality writing standards</li>\n <li>Proven experience across Functional Testing, Integration Testing, and UAT cycles</li>\n <li>Working knowledge of Agile methodologies and participation in Agile ceremonies (Daily Stand-Ups, Sprint Planning, Sprint Reviews, etc.)</li>\n <li>Strong stakeholder communication skills with the ability to translate technical and operational discussions into clear business requirements</li>\n <li>Self-directed work style with the ability to ramp quickly, manage multiple priorities, and deliver high-quality outputs with minimal oversight</li>\n <li>Consulting-level professionalism, attention to detail, and a consistent focus on delivering high-quality work products</li>\n <li>Bachelors Degree</li>\n</ul>\n<h2>Nice to Have</h2>\n<ul>\n <li>Experience supporting enterprise system RFPs, vendor evaluations, and scoring analysis</li>\n <li>Background in financial systems or transactional/operational platforms</li>\n <li>Experience developing and delivering end-user training materials</li>\n <li>Exposure to industries involving physical operations (e.g., waste management, logistics, transportation, recycling, manufacturing)</li>\n <li>Familiarity with field operations such as drivers, trucks, routing, or materials management workflows</li>\n</ul>\n<h2> </h2>\n<p><em><strong>Compensation:</strong></em></p>\n<ul>\n <li><em>W2 Hourly rate: $60 - 70. Pay rates are based on experience, qualifications, location, and certifications, and are subject to change at any time.</em></li>\n <li><em>Benefits vary by compensation type and may include paid time off (PTO), medical, dental, and vision coverage, life insurance, long-term disability insurance, a 401(k) plan, and additional optional benefits.</em></li>\n</ul>\n<p><em><strong>4 Reasons to Join The Squires Group, Inc.:</strong> </em><em>1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.</em><em>2. Work-Life Balance - We work hard; we work smart and have quality time for family and \"life.\" </em><em>3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.</em><em>4. We Care About You – We help you meet your career goals and continuously support your efforts in the field.</em></p>\n<p> </p>\n<p><em><strong>Check out our Referral Program!</strong></em><em>The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.</em></p>\n<p> </p>\n<p><em><strong>The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.</strong></em></p>\n<p> </p>\n<p>#LI-EK1#LI-Hybrid</p>",
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